Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Apple Card (Credit Card) Identity Verification Problems
- Thread starter Psosmith82
- Start date
- Sort by reaction score
I just got that message you're talking about. The last time I tried to apply, it didn't let me try to scan my ID anymore and instead requested my full SSN. Then I got this screen:
I think their getting bombarded with requests.
On another note. Do we know if iOS is a factor. I’m on iOS 13.
I doubt it. I'm on iOS 12.4 and we both had the same problem. If the iOS version were a factor, you wouldn't have had access to the application in the first place on iOS 13.
Funny thing is the promised email does not contain any additional details about their decision. It repeats the same message and tells me to chat via wallet (which is ridiculous since the chat is not accessible unless you do get the Apple Card), or call if I want more details.
The application isn’t working atm
[doublepost=1565898555][/doublepost]
Chat is accessible, you just type in connect me to Apple Card and they will connect you
I also only got the “attempts” message after switching “Apt” from Address line 2 to the first address line. Weird
Looks like GS getting hammered rn
Attachments
you just type where? in iMessages? because there is NO way to access the chat from wallet if you didn't get the card.
Last edited:
Serves them right. They wouldn't get bombarded if people didn't have to try to scan their ID so many times because some idiot setup the ID verification system poorly.
[doublepost=1565904289][/doublepost]
Serves them right. That wouldn't happen if so many of us didn't have to try to scan our ID so many times because of their sh....y ID verification process.
I haven’t tried in a couple of days so gave it a shot just now & it worked this time. I still had to submit my license but it finally went through. Maybe they are fixing the issue with newer licenses.
Ok, I've got a report here. After being denied several times I tried again tonight. Tried 3 times to get my new license (which BTW is an ever so slightly new design in my new state, GA) to scan I gave up on it. Then I whipped out my old license (a non-enhanced license from WA state with my old address on it) and it WORKED! What? How does that happen? The only thing I can think of is the credit bureau they are trying to match from is a few months behind.
Omg we’re literally in the EXACT same situation. I did everything that you did and I got the error id message and now it’s giving me this same bs screen. Trying to work it out with Transunion
My Real ID (Enhanced ID) in AR also did not work. I contacted Apple Customer Service via iMessage and the connected me to GS.
GS said Enhanced ID’s WILL NOT work and to try my old ID instead.
Well, I do not have it as they kept it at the DMV.
I have googled this over and over. I am shocked that it’s not a bigger story.
GS said Enhanced ID’s WILL NOT work and to try my old ID instead.
Well, I do not have it as they kept it at the DMV.
I have googled this over and over. I am shocked that it’s not a bigger story.
iOS version is not an issue, so long as you are at least at iOS 12.4. I applied and was approved in a matter of seconds on iOS 13, DP7.
My way is to try ~15 times until they stop asking about ID verification and play with first and second address lines.
I have an AR license as well that I got 2 years ago & gave me problems but yesterday it finally worked. I don't think it is the enhanced version, though. I think it was slightly different than the previous license but not the enhanced.
The GS representative specifically told me that it came down to the second picture on the ID.
With that said, my friend has a new AR license (Non-Enhanced) and hasn’t been able to get his ID accepted either. We’ve tried several times. It keeps saying, connection error.
I might be the only one who doesn't get a screen to verify an ID. What I do get is screens about information & address, last 4 of my ssn, income, full ssn, and finally the identity could not be verified screen. Called support and they said they sent the issue up to engineering but I missed the callback.
Just tried on my iPad and sisters iPhone, no success. I did notice however that they specified country of residence on other devices when entering my SSN, but not on my main phone.
Would you mind sharing the number they called back from? I have a few missed calls from 800 numbers yesterday. I figured they were just spam since 90% of my phone calls are haha, but just realized it could have been them.