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Apple Card (Credit Card) Identity Verification Problems
- Thread starter Psosmith82
- Start date
- Sort by reaction score
Ay have u gotten any info? I have been applying multiple times since yesterday morning and I never got that message. All it keeps asking me is to type in my SSN and never asked for my license then later shows me it “failed to prove identification”
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I haven’t heard or gotten anything new. Still gives me same response. Tried applying against today
I got a similar one, and I posted the screenshot on this thread earlier. I got that after several failed attempts to scan my ID. Right before I got that screen, it had asked for my full SSN for the first time (previously it was enough to enter only the last four digits). The message on yours is longer and more detailed, though.
So I contacted GS CS and they still have the ticket open on me in regards to the identification issue. They said it’s a known issue and are working rapidly to get it fixed within the next few days. Reason why everyone is having these random issues.
So crossing fingers. They assured me I was eligible for the Apple Card.
So crossing fingers. They assured me I was eligible for the Apple Card.
So I just got a callback from GS. They said that they looked into my case and that as of right now the recently redesigned ID's are not supported. They implied that the holographic nature of the redesigned ID is making it difficult to pickup the data. They're aware of the issue and working on a fix, but didn't have an ETA and suggested that I keep applying every now and again. They also recommended trying to take the photo from different angles to avoid the hologram showing as much.
I also asked about using a passport or passport card but they said that those aren't supported. Although I've seen some people say they were able to make them work.
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I called the phone number listed in my "Your Apple Card Application Status" email (1-877-255-5923) a few days ago. It connects you to Apple support, but they routed me to GS after looking up my error.
I also asked about using a passport or passport card but they said that those aren't supported. Although I've seen some people say they were able to make them work.
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I called the phone number listed in my "Your Apple Card Application Status" email (1-877-255-5923) a few days ago. It connects you to Apple support, but they routed me to GS after looking up my error.
Or you can reply back to that email and they will send you back a chat option as well. I’ve yet to get a call back but not sure which number they call you from either.
The callback I got came from the same number listed in the email, 1-877-255-5923.
I have been trying to get past this same issue for days now. I have played phone and chat tag between Apple and GS and until I finally got to speak to a senior advisor I got basically pushed off to the next person.
The senior advisor confirmed what is posted earlier, basically they know there is an issue, they don’t know how to fix it, there is no current work around. The recommendation is to randomly try over and over every couple of days and hope. Oh, and keep iOS up-to-date.
I know it’s still in early roll-out, but this is exceptionally disappointing. Maybe Apple and GS aren’t a great match as they seem unable to work together on this. Time will tell. In the meantime, we are without a real answer, resolution, or time frame for either.
It is my hope to check this forum and see someone found a way to resolve it.
The senior advisor confirmed what is posted earlier, basically they know there is an issue, they don’t know how to fix it, there is no current work around. The recommendation is to randomly try over and over every couple of days and hope. Oh, and keep iOS up-to-date.
I know it’s still in early roll-out, but this is exceptionally disappointing. Maybe Apple and GS aren’t a great match as they seem unable to work together on this. Time will tell. In the meantime, we are without a real answer, resolution, or time frame for either.
It is my hope to check this forum and see someone found a way to resolve it.
Why isn't there an alternate way to apply, like you would with a regular credit card. Either GS or Apple should have a website means to apply.
By the way, I had this same problem but was finally able to get my license accepted a few days later.
did you do anything different to get it to accept? I’ve been trying for a few days and numerous tries. Figured I’d hold off until either I hear something has been fixed or someone has a tip.
I suspect that there will be once we get past the ‘preview’ phase of the rollout.
I think that we are flagged, I’m getting the same denial message
I don't think that I did. I always took the picture with the license on a counter & tried to make sure there was no glare.
No, I got the license renewed before the enhanced version was available in my area. It's got a different holograph
No, when I renewed 2 years ago, the design was new but it was not the enhanced design.
Generally speaking, it’s kind of funny how Apple can’t verify I’m me. Especially considering that I have multiple credit cards and two checking accounts already attached to Apple Wallet. Also, my account is registered to iTunes.
I use both (iTunes and Apple Wallet) all the time for years now.
My info there matches the application I’m submitting.
I use both (iTunes and Apple Wallet) all the time for years now.
My info there matches the application I’m submitting.
Same with me. They verified me without requiring a photo ID just fine and activated my Apple Cash card back in 2017. Now they can't verify who I am for the Apple Card? it's just ridiculous.
Just got a call from Goldman Sachs and they said they just added some enhancements. To wait a few days for my apps to drop so I can reapply and it should go through.
How many days? And is that in regards to the recent applications. Did they add enhancements to the ID check?