I would suck at politics, because I don't have a habit of making politically correct statements for the sake of currying favour with the higher-ups. Which has gotten me into trouble with my bosses on more than one occasion in the past.
The problem then comes when users get a great experience in part because of the dominance of said firm.
Take the App Store for example. The ability to sideload on android has led to a series of scams where android users are tricked into downloading malware via Facebook ads. These apps then go on to steal the user's banking information and siphon away their life savings. In this case, having more choice and more freedom didn't give these users more of what they wanted. It instead saddled them with more issues to contend with.
Below is just one of many instances (I basically see a new case being reported every week or so).
Over 750 cases of Android malware-related scams were reported in the first half of 2023, including 11 cases involving the unauthorised withdrawal of Central Provident Fund savings.
www.channelnewsasia.com
Meanwhile, the iPhone, by virtue of its inability to sideload, has been spared this particular instance of scamming. I am not saying that the way Apple runs their App Store is perfect, but I still believe that a closed ecosystem where there is a layer of screening to weed out bad actors, however imperfect, is ultimately still better than there not being one at all. Especially on a device like the smartphone which houses all your personal and banking information.
Which is why you will see me continue to make the argument that the locked down nature of the App Store is what allows for the greatest amount of good for the greatest number of users. Yes, there are going to be a small number of users who want to be able to install apps normally not available in the App Store. And yes, there will be businesses who want to have their cake and eat it too by being allowed to circumvent App Store restrictions or get out of paying Apple their 30% cut. And the government is going to have to decide which demographic of users they want to protect.
Because you can't have both (openness and security). And this is the hill I am prepared to die on.