It's weird how for some that option would show after it's in KY. Mine always showed available to request UPS CC right after the label is created.Sometimes the phones are moving even though the tracking says other wise. Scans are forgotten. For example my scan included currently says arrive in zz. Later tonight the next scan could say arrived in Alaska followed by a scan saying departed zz. They scan the missed departure scan when they do the arrival scan. Basically the scans aren’t always accurate, or even made. I’m quite intrigued that people think their going from zz to Alaska. All my preorders have started in zz then went to incheon then to Alaska. Maybe something changed.
As for the pick up at ups cc...as far as the app goes at least try when it’s in the states or even in Kentucky. I picked my 11pm up last year from the cc but the option didn’t show for me until the phone was in Kentucky.