I believe I’ve got things straightened out with UPS My Choice. I reported earlier that I wanted pick up my phone at the local UPS Customer Center, but it wasn’t an option on the list of places to do this. Also the center no longer showed on the map of UPS sites around town. It was recommended on this forum that I call or email UPS to find out what to do.
I instead decided to take my dog for a walk in the park while think about my options, and while doing so realized that the Center was only 3 miles from the park. I decided it would be cool to drive there to see if it even still existed, and handle the problem f2f (face to face). Of course it does, and the representative at the counter was surprised that the center was not listed in the My Choice options. She took my tracking number, checked my ID and set it up so they will hold my phone until I pick it up tomorrow. I should have it by 8:30 AM tomorrow if the previous schedules holds true.