Apple courier (Uber) may have stolen 2 Macbooks I bought and it's looking like Apple is not going to help.

[chmania]

Have you read the thread?

OP has contacted multiple people at Apple who have refused to help.

Have look at the invoice here. It was already issued on the same day, 2nd November, meaning the package had been delivered. I called Apple myself twice, as I am waiting for the M4 Mac mini to arrive. Both people I spoke to said that the invoice will be issued once the mini is delivered and might take a day or two sometimes. In the invoice above, the order date and the invoice date are the same, and he could download it to show us. However we look at it, the package was delivered.

Otherwise, of course, it could be a theft, in which case it becomes a police matter. Then, it has to be taken up with the police. And if the police refuse to take it up, then ...

 

[Lihp8270]

Have look at the invoice here. It was already issued on the same day, 2nd November, meaning the package had been delivered. I called Apple myself twice, as I am waiting for the M4 Mac mini to arrive. Both people I spoke to said that the invoice will be issued once the mini is delivered and might take a day or two sometimes. In the invoice above, the order date and the invoice date are the same, and he could download it to show us. However we look at it, the package was delivered.

Otherwise, of course, it could be a theft, in which case it becomes a police matter. Then, it has to be taken up with the police. And if the police refuse to take it up, then ...

Im not sure what the laws in Canada are.

But here, it’s the retailers responsibility to get it to me. If the courier says delivered and I say it’s not, it’s on them to provide the proof. If the courier steals the parcel in transit it is not stolen from ME it has been stolen from Apple.

It’s up to Apple to claim that from their chosen courier or deal with it how they wish.

 

[laptech]

The OP needs to hope and pray that the landlord has cctv footage of the time the uber driver was supposed to have delivered the macbooks because without that cctv evidence the OP is going to find it extremely difficult in getting Apple to believe the macbooks were not actually delivered. There is also another problem, with cctv evidence even the police are going to struggle to believe the OP.

Now this is going to sound daft but if the landlord does not have cctv footage or deleted it the OP should check their rental agreement to see what it says about CCTV because if there are things in the rental agreement that state it is the landlords responsibility to maintain a working CCTV system and to keep CCTV footage for x amount of days then the OP has a claim against the landlord and could take the landlord to small claims to recover the cost of the macbooks.

 

[Fishrrman]

OP wrote in reply 119 above:
"I made an order online, paid $13 for same day delivery by courier and this is the invoice that is in my order page. It shipped from a local store. There is no reference to any store but I know it comes from one of the two stores in the city."

Hmmmm...
There are two Apple Stores this might have come from?
Then I'd pay a personal visit to BOTH of them.
Speak to the manager and show him/her the invoice/order number
If it doesn't match with the first store, it should with the second.

Then you'll actually know from which store it was "shipped", and can take matters further from there.

 

[wordsworth]

My sympathies regarding your plight. It seems incomprehensible that you would find yourself in this situation but here you are.

Apple is a global company with a global reputation to maintain. Take your story to your local newspaper, if you still have one where you live. Write it up for them beforehand – all the relevant details, as clearly as possible, so that the journalist’s work is mainly done for them already. Everybody likes a David versus Goliath story, and the newspaper’s readers are no exception.

Keep your summary of your situation as clear and as simple as possible, with no ambiguities in your text to confuse people or sow doubt in their minds as to the veracity of your account. It seems that the weak link is Uber and its delivery driver. That’s for Apple to resolve in the future but right now they need to deal with your experience and how to resolve it to your satisfaction. It is a matter of urgency and I am astounded that you have failed to gain their full attention. So wave a bigger flag.

Contact Apple again and advise them that you are now talking to the press about the 'rock and a hard place’ that you find yourself in because the trillion dollar company is failing you (and the hard earned money you’ve invested in their products and delivery service). A con man wouldn’t seek out such publicity.

Supply Apple with the same chronological details you are supplying the press and advise them that in this instance their delivery policy and associated customer services policy are failing you entirely. Tell them that this is presumably a logistical anomaly that they need to be more fully aware of. (So far your story doesn’t reflect the Apple that so many of us have experienced and it is in fact something that they ought to be able to learn from.)

You clearly need your case resolved immediately to your satisfaction and, furthermore, Apple clearly needs a more robust delivery method and a more refined customer services engagement than they currently have if these allow customers like you to suffer in this way. Persist with Apple, however, for they are ultimately the key to the solution you need. Remain reasoned and reasonable with them at all times until someone hears you loud and clear.

 

[chmania]

Edmonton Police advice

Hope the OP would call this number and report the theft online. Strange that I'm ~7500 kms away from Edmonton, and I am finding this info. The OP could've walked into a police station.

 

[Lihp8270]

Edmonton Police advice

View attachment 2450842

View attachment 2450843

Hope the OP would call this number and report the theft online. Strange that I'm ~7500 kms away from Edmonton, and I am finding this info. The OP could've walked into a police station.

OP has already spoken with the police.

 

[chmania]

OP has already spoken with the police.

And, what did the police say to him?

(From Edmonton Police)
Does this situation align with what the original poster is suggesting? As the title of this thread indicates, he is aware of the culprit or at the very least has a suspicion.

 

[laptech]

Best way to find out which store it was and not to let Apple suspect anything, with the invoice in hand (on the mobile phone), go into the first store and tell them that the Apple charger is missing from one of the macbooks and that Apple support said to go back to the store which sent the macbooks. I am assuming a store employee will ask to see the invoice and I am hoping two things will happen 1) the store employee will say it was not them that sent the macbooks but they can give another charger or 2) the store employee will acknowledge that the macbooks came from them and that they are sorry for the error. If it is 1) the OP will know it was the other store that sent the macbooks and thus got to that store to see the manager. If 2) then the OP can request to see the manager and explain the real reason why they are there.

The flaw in this plan will be if the store employee deep checks on the invoice because if they do I am assuming Apple support would have flagged on the computer system that there is an issue with that order and if it is flagged on the system it will not look good for the OP asking for a charger for something that was reported stolen. So yes there is a big risk with my plan.

 

[Six0Four]

Edmonton Police advice

View attachment 2450842

View attachment 2450843

Hope the OP would call this number and report the theft online. Strange that I'm ~7500 kms away from Edmonton, and I am finding this info. The OP could've walked into a police station.

Are you just trolling or not reading the thread on purpose? A police report was filed over a week ago and the police came to my apartment and we talked for 30 minutes. They're investigating it.

Lose the attitude man.

 

[Six0Four]

My sympathies regarding your plight. It seems incomprehensible that you would find yourself in this situation but here you are.

Apple is a global company with a global reputation to maintain. Take your story to your local newspaper, if you still have one where you live. Write it up for them beforehand – all the relevant details, as clearly as possible, so that the journalist’s work is mainly done for them already. Everybody likes a David versus Goliath story, and the newspaper’s readers are no exception.

Keep your summary of your situation as clear and as simple as possible, with no ambiguities in your text to confuse people or sow doubt in their minds as to the veracity of your account. It seems that the weak link is Uber and its delivery driver. That’s for Apple to resolve in the future but right now they need to deal with your experience and how to resolve it to your satisfaction. It is a matter of urgency and I am astounded that you have failed to gain their full attention. So wave a bigger flag.

Contact Apple again and advise them that you are now talking to the press about the 'rock and a hard place’ that you find yourself in because the trillion dollar company is failing you (and the hard earned money you’ve invested in their products and delivery service). A con man wouldn’t seek out such publicity.

Supply Apple with the same chronological details you are supplying the press and advise them that in this instance their delivery policy and associated customer services policy are failing you entirely. Tell them that this is presumably a logistical anomaly that they need to be more fully aware of. (So far your story doesn’t reflect the Apple that so many of us have experienced and it is in fact something that they ought to be able to learn from.)

You clearly need your case resolved immediately to your satisfaction and, furthermore, Apple clearly needs a more robust delivery method and a more refined customer services engagement than they currently have if these allow customers like you to suffer in this way. Persist with Apple, however, for they are ultimately the key to the solution you need. Remain reasoned and reasonable with them at all times until someone hears you loud and clear.

Hey thanks a lot. I actually have thought of this. It might be a good option if all else fails.

 

[chrono1081]

I would never ever ever use this. This isn't remotely the first time I've heard of Uber drivers stealing Apple products. Please people, in the future don't do it. If Apple offered this service then Apple should be liable IMO but this person isn't close to the only person this has happened to.

 

[Six0Four]

Update:

Just spoke with landlord. He said Police called him at 5am and requested the footage. This is what slowed down the investigation, the Police are on night shift. That and the city I live in has a lot of crime.

The landlord called his head office and they said not to give the footage to anyone except the Police. Understandable. But I have no copy to show Apple. We sat in the rental office and watched 30 minutes around the time of delivery. The only people that were on camera were tenants that used their key fob to enter. Not one person used the buzzer to buzz anyone.

As I suspected, the driver stole the laptops. Police have the footage.

 

[Six0Four]

I would never ever ever use this. This isn't remotely the first time I've heard of Uber drivers stealing Apple products. Please people, in the future don't do it. If Apple offered this service then Apple should be liable IMO but this person isn't close to the only person this has happened to.

Correct but the issue is Apple doesn't disclose that they're using Ubereats for delivery so people doing these orders just expect a normal courier.

 

[jaw04005]

I've been keeping up with thread and today I went to purchase a new Mac mini from the Apple Store online.

Apple now only offers "Express Delivery" in my location instead of shipping for the new Mac mini with Uber Eats not mentioned anywhere.

This is the first time I've never seen shipping as an option. It's either Express Delivery or Pickup or don't buy from us.

 

[laptech]

Correct but the issue is Apple doesn't disclose that they're using Ubereats for delivery so people doing these orders just expect a normal courier.

Uber is very cheap but they are not reliable. There are far to many horror stories of packages being stolen by Uber drivers. I have no doubt if Apple were to disclose that they use Uber for local deliveries, customers would not be buying products for local delivery because they would be worried expensive items will get stolen, which is why Apple will not disclose who their courier is for local deliveries.

 

[timber]

Update:

Just spoke with landlord. He said Police called him at 5am and requested the footage. This is what slowed down the investigation, the Police are on night shift. That and the city I live in has a lot of crime.

The landlord called his head office and they said not to give the footage to anyone except the Police. Understandable. But I have no copy to show Apple. We sat in the rental office and watched 30 minutes around the time of delivery. The only people that were on camera were tenants that used their key fob to enter. Not one person used the buzzer to buzz anyone.

As I suspected, the driver stole the laptops. Police have the footage.

The issue seems to be heading in the right direction and I wish you all the luck.

 

[enrvuk]

I can't see any version of this where Apple isn't significantly in the wrong.

They should be asking for delivery photographs at the very least. Ideally they are giving you a code so the courier can type that into a system and mark it delivered.

They do it for a £20 food order here.

 

[Six0Four]

I can't see any version of this where Apple isn't significantly in the wrong.

They should be asking for delivery photographs at the very least. Ideally they are giving you a code so the courier can type that into a system and mark it delivered.

They do it for a £20 food order here.

Yeah it seems like a huge oversight. Very out of character for Apple. Reading online there is a lot of these stories going back a couple years. They must be aware but I assume it's just cheaper in the long run. For example they lose 500k in product a year from Ubereats thieves but save 1M in not hiring professionals 🤷

 

[Six0Four]

The issue seems to be heading in the right direction and I wish you all the luck.

Thanks bud

 

[timber]

Yeah it seems like a huge oversight. Very out of character for Apple. Reading online there is a lot of these stories going back a couple years. They must be aware but I assume it's just cheaper in the long run. For example they lose 500k in product a year from Ubereats thieves but save 1M in not hiring professionals 🤷

That's a decision from Apple that they have the right to find acceptable.

What isn't acceptable is throwing the customer under the bus when things go sideways which is what they are doing to you.

 

[chmania]

Is this you posting?

Yeah it seems like a huge oversight. Very out of character for Apple. Reading online there is a lot of these stories going back a couple years. They must be aware but I assume it's just cheaper in the long run. For example they lose 500k in product a year from Ubereats thieves but save 1M in not hiring professionals 🤷

I believe that making such statements on online forums can be rather perilous. As mere users, we aren't in a position to conduct police work. In this day and age, anyone can be traced on the internet, which increases the likelihood of facing legal action, whether from Apple and Uber or from both.

 

[Six0Four]

Is this you posting?

I believe that making such statements on online forums can be rather perilous. As mere users, we aren't in a position to conduct police work. In this day and age, anyone can be traced on the internet, which increases the likelihood of facing legal action, whether from Apple and Uber or from both.

You're linking my online posts now? I asked for advice on the Apple forum so what? What's so perilous about what I said? What is your issue with me anyway?

 

[mctrials23]

I am consistently amazed by the lack of care for very high value items from some suppliers/delivery companies and the amount of care you get with other low value items.

Anything over a few hundred quid should require a signature and a photo of the recipient actually receiving the parcel. Some companies in the UK just take a photo of your door to say "there, we delivered it" but then when they have delivered it to the wrong house you have an almighty fight to get them to accept that. Its ridiculous especially considering the amount of tech and tracking all these companies use.

Some of them let you see exactly where their driver is on the route so they can tell when hes been to your house or stopped at the wrong address.

Unfortunately its been a race to the bottom for delivery companies so for the tiny amount we pay for delivery, what do we expect.

 

[chmania]

You're linking my online posts now? I asked for advice on the Apple forum so what? What's so perilous about what I said?

You might consider asking yourself whether it is indeed perilous or consult a legal advisor for clarity.