Apple Customer Service Sucks Arse

[Enzo68]

I just bought a new iMac a few weeks back and everything has been fine. Then, I got an email today stating that my iMac may have a faulty hard drive and it needs to be replaced asap. Ok, so I call Apple to see what I have to do. Basically, after talking to numerous people and getting angry the last person I spoke with hung up on me.

Here is why I eventually was angered. They told me that unless I buy Applecare (2 extended years of warranty) I don't qualify for on site service which means they send someone to your home to repair your unit on site. That sounds pretty odd seeing as I have a 1 year warranty on my computer and I haven't even had it for 1 month. So I asked to speak with a supervisor, and he agreed to pay for the on site service but stated he wasn't even sure the repair facilities would drive to my home seeing as they are an hour away, one way.

The nearest Apple store is a 1 hour drive each way so if I ever need a repair to my computer I have to drive a minimum of 2 hours and sit there while they repair it. Ridiculous.

They won't let me send it in to them for repair as they state they only do that for laptops. All I wanted to do was send it in for repair.

Needless to say. I will never buy an iMac again.

[doublepost=1470266882][/doublepost]Wish Steve job was still alive

[doublepost=1470266968][/doublepost]

[doublepost=1470266882][/doublepost]
Wish Steve job was still alive

It took me this much time to be told I was been transferred to another department and guess what it's now 39 minted and no answer
[doublepost=1470267154][/doublepost]

[doublepost=1470266882][/doublepost]
Wish Steve job was still alive

[doublepost=1470266968][/doublepost]
It took me this much time to be told I was been transferred to another department and guess what it's now 39 minted and no answer

Now 45 minutes and still waiting

 

[blufrog]

Disregard - didn't se the OP was in 2011...

 

[millerj123]

Disregard - didn't se the OP was in 2011...

To be fair, it was necroe'd in 2013. So, it's just 3 years on.

I still can't figure out why you'd join and post once to an old thread, never to be seen again.

 

[akadafni]

The original responder didn't read.

I think we probably know the reason why AppleCare may have hung up on the OP. Ranting and raving get you no where. AppleCare is meant to provide service, not take verbal abuse from customers no matter how much the spend.

First world problems.

 

[pilarmedona]

So about this reviving old threads. lol. How you like this revival. I mean, I just wonder what universe people are living in. If the subject of the OP is still relevant then it really doesn't matter how old the thread is. So bringing up how old the thread is what actually is irrelevant and useless information. Howie55 said, "Apple phone support is consistently condescending, rude, uninformed and patronizing. Their customer service reps are the worst part of owning an Apple product." So what if they said it 2 years after the OP. The OP is pretty much irrelevant at this point, and the discussion should have never been about the OP in the first place. In my opinion the discussion should be about the customer service at Apple.
This is a valid complaint and still relevant to the theme of the OP. I too have had experienced condescending and incompetent service from apple phone support. [That would by why I discovered this thread.] I would not say it's consistent though. I've also experienced quite congenial and patient service. I have worked plenty of customer jobs. So I think the problem can definitely be on the customer side, but I also am not disillusioned that it is always one way or the other. Just my opinions on a 9 year old thread.