Apple did not properly test or warn new buyers of severe M1 Issues

[hagjohn]

I’m waiting to see if my Bluetooth Magic Mouse 2 issues go away. Other then that aside from a few things like occasional reboots waking from sleep I can’t complain.

11.2 (20D64) fixed my disconnecting Magic Mouse 2 issues on my M1 Mini.

 

[Boil]

So OP wants to run their Intel iMac off an external drive, and if needed, use that same OS to boot their new M1 Mac mini from...?

Well, we all know that will not work; virtually anyone with a bit of computer savvy will know this...

I am the Queen of free. I will involve Customer Relations to work out a solution.

I am using my fifth free replacement iMac courtesy of Applecare.

I bought my first 21" iMac in 2008 for 1799 Dollars. It was replaced.

The one I am using now, an i9 with a 2TB fusion drive will likely get replaced by AppleCare in the 2 years left. It will be replaced with a 4000 Dollar M1 because they will have to give me 16gb of ram, and 2TB SSD. They can figure out which Silicon Chip to give me.

I'm sure replacement #6 is coming soon. This one just got repaired with a new logic board and a new SSD for the Fusion drive.

So basically OP is telling us they will just complain about the smallest detail to eventually force a free upgrade out of Apple, extortion via continual verbal harassment...?

 

[thedocbwarren]

So OP wants to run their Intel iMac off an external drive, and if needed, use that same OS to boot their new M1 Mac mini from...?

Well, we all know that will not work; virtually anyone with a bit of computer savvy will know this...



So basically OP is telling us they will just complain about the smallest detail to eventually force a free upgrade out of Apple, extortion via continual verbal harassment...?

Reading through that leaves me disturbed and kind of disgusted. Feels very dishonest somehow and really bothersome. Maybe I'm over-reading that but it's written almost gleeful of exploiting support.

 

[Mistborn15]

Reading through that leaves me disturbed and kind of disgusted. Feels very dishonest somehow and really bothersome. Maybe I'm over-reading that but it's written almost gleeful of exploiting support.

Yes. Very strange thing to boast about. If more people start doing this, in future Apple will change their terms and it might affect people who have genuine issues

 

[thedocbwarren]

Yes. Very strange thing to boast about. If more people start doing this, in future Apple will change their terms and it might affect people who have genuine issues

Yes exactly! That's exactly what I was thinking. Just seemed to dishonest and predatory.

 

[Fomalhaut]

I am the Queen of free. I will involve Customer Relations to work out a solution.

I am using my fifth free replacement iMac courtesy of Applecare.

I bought my first 21" iMac in 2008 for 1799 Dollars. It was replaced.

The one I am using now, an i9 with a 2TB fusion drive will likely get replaced by AppleCare in the 2 years left. It will be replaced with a 4000 Dollar M1 because they will have to give me 16gb of ram, and 2TB SSD. They can figure out which Silicon Chip to give me.

I'm sure replacement #6 is coming soon. This one just got repaired with a new logic board and a new SSD for the Fusion drive.

This sounds like extremely unethical behavior if you are replacing machines that do not have any fault; akin to insurance fraud. I hope that's not the case.

I think the comments to your post have indicated that very few MacRumors subscribers agree with your assertion that the new M1 Macs are inherently faulty. You just didn't understand how they work, and either failed to clearly frame your question to Apple Support, or they did not understand your requirements.

 

[pistonpilot]

You will NOT be able to do that. They are entirely different architectures running a different edition of macOS. You have been told this multiple times but do not seem to understand this...

Are you claiming that this is not possible?

I think it is.

 

[pistonpilot]

Rather than be open to alternate solutions, OP is fixated on one that is suboptimal and won't consider alternatives. Storing data on external drives, NAS, etc. is fine. Just remember that it is only as secure as its physical location. Offsite backups are useful if drives fail, are stolen, destroyed in a fire, etc.

Constantly booting from an external drive in case another machine fails, something that should be a rare occurrence, is a suboptimal solution. As others have pointed out, creating a user account on both machines and storing data externally is a much better option. If you don't require blazing fast speeds, NAS is becoming more affordable and can be shared by all devices on your network.

You are wrong, wrong, wrong, and wrong.

My iMac has a fusion drive. Booting externally from a Sandisk SSD Extreme is much faster than the internal drive.

All my external drives are encrypted. Tell me again why my data is not secure.

 

[pistonpilot]

It's not entirely impossible that Apple engineers have told the OP that an M1 Mac and an intel Mac can boot the same system, and that it is the official response from Apple.
I see that many of you say that it is not possible, but what is your evidence? Universal Binaries do exist, and again, Intel Macs and PPC Macs were able to boot from the same 10.5 system.
The fact that Big Sur on an M1 Mac contains all the system extensions that are only relevant to intel Macs leads me to think that Apple wants the same system to work on both architectures.

Not only is it not impossible, but it is also exactly what the OP was told.

 

[pistonpilot]

The most amazing part of this whole thread is the title & poll—Apple did not properly test or warn new buyers of severe M1 Issues—which have nothing to do with the very particular issue the OP was having.

What do we think she or he is doing right now?

Finishing coffee. Thanks so much for your concern and wonderment.

 

[pistonpilot]

I'm personally curious to know what the Apple tier-2 engineers actually told her.
Apparently, Apple misguided her and said may false things about the M1.
Maybe one day we'll know that there things were. I'm not optimistic though.

Asked and answered in previous posts.

 

[pistonpilot]

I was not going to comment here, and I'm definitely not the kind of person to open fire over someone in the internet. But the post the OP wrote (quoted below) just made me realise how pointless this whole argument is.

It's clear that she's a "queen". A person that is always right. A person that doesn't listen to what others say. Everybody is wrong, I'm right. A person that is going to make a scandal in the middle of the street just to catch the attention of the others.

I believe she didn't explained herself well. "I want to use on my M1 Mini the external drive I use in my iMac" isn't wrong but isn't going to get the same answer as "I want to use the OS installed in the external drive connected to my iMac directly in my new M1 Mini".
My point is: there are various ways to say things, that are correct and true the way they are being said, but who will not help to get at satisfactionnary answer because they are not complete enough.

Or... nothing in her statement proves she knows what she's talking about and maybe didn't ask the correct questions. Because if she did know what she was talking about (after 4 ou 6 Apple Care replacements, she must know Apple products very well, right?) she would have probably been aware of the architectural change Apple made with the M1 and that would lead to interoperability issues. Or maybe the support guys gave erroneous answers.

I still stand by what I said. My apologies if I'm being incorrect or judgemental.

Op is an expert. Op has managed to only buy one iMac in 2008 and get replacements up until December of 2019 free due to Apple Care.

Op turned a 21 inch iMac in 2008 into a 27 inch i9 iMac with a 2TB fusion drive and Op has only paid Applecare 5 times and never given Apple a dime to own a new iMac at least every three years.

Op did not appreciate being called a "queen" as your reference was obviously meant in a derogatory fashion.

Perhaps some of you are upset that you have given tens of thousands of Dollars to Apple where the OP has managed a new iMac every three years with only a small expenditure to Apple.

Oh, so you all know, the OP applied to Applecare for those times that a replacement was made with time left on Applecare so Applecare could prorate a refund of the Applecare cost.

Yeah, the OP is quite a ______________.

 

[pistonpilot]

Why would you give a backup machine to a literal 13 year old?

Yes, why indeed. You're correct, instead of allowing my 13-year-old to use a new M1 Mac Mini, I should put it in a closet until I need it as a backup.

I will take this advice under consideration.

 

[pistonpilot]

The OP loves AppleCare! The OP loves paying for AppleCare! The OP has leveraged 1000 Dollars to AppleCare into almost 15,000 Dollars of new Apple equipment.

The OP knows the internal controls used for replacing a device under AppleCare. There are certain reasons used by AppleCare to determine when a device is repaired or replaced.

If you don't know these reasons, then you are at the mercy of the 2nd Tier Tech Support person.

OP keeps track of the tier 2 techs who are reasonable and reaches out to them when problems occur.

The OP knows the system.

That some of you don't know how to manipulate the system to your or OP's advantage is on you.

Most of you who opine that OP is getting something not deserved are dead wrong.

OP is using the system put in place by Apple to the OP's advantage.

I think many of you are jealous of the OP.

 

[xylitol]

The OP loves AppleCare! The OP loves paying for AppleCare! The OP has leveraged 1000 Dollars to AppleCare into almost 15,000 Dollars of new Apple equipment.

The OP knows the internal controls used for replacing a device under AppleCare. There are certain reasons used by AppleCare to determine when a device is repaired or replaced.

If you don't know these reasons, then you are at the mercy of the 2nd Tier Tech Support person.

OP keeps track of the tier 2 techs who are reasonable and reaches out to them when problems occur.

The OP knows the system.

That some of you don't know how to manipulate the system to your or OP's advantage is on you.

Most of you who opine that OP is getting something not deserved are dead wrong.

OP is using the system put in place by Apple to the OP's advantage.

I think many of you are jealous of the OP.

You know us so well.

 

[pistonpilot]

The OP almost got machine number 5 - replaced last week. Apple managed to reset the clock just in time.

The OP is confident that due to the crappy quality of Apple Hardware made in China, that in the 2 years left of AppleCare, that there is a good chance the i9 iMac will be replaced with a far more powerful Silicon iMac.

The OP is patient. The OP has knowningness. The OP is Keen.

The OP will fully enjoy a free Silicon iMac.

 

[Fomalhaut]

The OP almost got machine number 5 - replaced last week. Apple managed to reset the clock just in time.

The OP is confident that due to the crappy quality of Apple Hardware made in China, that in the 2 years left of AppleCare, that there is a good chance the i9 iMac will be replaced with a far more powerful Silicon iMac.

The OP is patient. The OP has knowningness. The OP is Keen.

The OP will fully enjoy a free Silicon iMac.

OK...you seem to be quite proud that you appear to have found a way to game the Applecare system.

What were the issues that led you to claim so many replacements on Applecare?

Did you have a run of extraordinary bad lack with Apple QA? It sounds like you are using it as a mechanism for obtaining free upgrades.

Irrespective of whether your claims were accepted as valid by Apple, don't you think that it goes against the spirit of Applecare, which is an insurance policy to replace faulty equipment after the warranty period.

Like any insurance policy, increased claims increase the cost for all policyholders, so attempting to use Applecare unnecessarily, i.e. when there is no fault does strike me as unethical at best and fraudulent at worst.

Your opinion?

PS Referring to yourself in the third person only distances you from the conversion and smacks of narcissism, or to be more precise "illeism", a word I just discovered today (https://counsellingresource.com/features/2016/02/01/illeism-and-narcissism/ ).

 

[pistonpilot]

OK...you seem to be quite proud that you appear to have found a way to game the Applecare system.

What were the issues that led you to claim so many replacements on Applecare?

Did you have a run of extraordinary bad lack with Apple QA? It sounds like you are using it as a mechanism for obtaining free upgrades.

Irrespective of whether your claims were accepted as valid by Apple, don't you think that it goes against the spirit of Applecare, which is an insurance policy to replace faulty equipment after the warranty period.

Like any insurance policy, increased claims increase the cost for all policyholders, so attempting to use Applecare unnecessarily, i.e. when there is no fault does strike me as unethical at best and fraudulent at worst.

Your opinion?

PS Referring to yourself in the third person only distances you from the conversion and smacks of narcissism, or to be more precise "illeism", a word I just discovered today (https://counsellingresource.com/features/2016/02/01/illeism-and-narcissism/ ).

You're damn right I'm proud of it. I gamed nothing. I used the system I paid for and Apple put in place.

The first three iMacs suffered from faulty screens. After so many repairs Apple has to replace the unit vs repairing it.

The spirit of AppleCare is to protect my investment.

So you know, the last replacement which took place Dec 2019, was 3 hours before AppleCare expired for that iMac.

The replacement is the i9 I use now.

You may refer to the OP as you wish.

 

[pistonpilot]

And one more thing, when they do replace this iMac with a Silicon iMac, it will have to be upgraded memory and a 2TB SSD to replace the 2TB Fusion. Why? They have to replace with the same or better. So 2TB SSD for zero Dollars.

This makes the OP very happy.

 

[Mistborn15]

And one more thing, when they do replace this iMac with a Silicon iMac, it will have to be upgraded memory and a 2TB SSD to replace the 2TB Fusion. Why? They have to replace with the same or better. So 2TB SSD for zero Dollars.

This makes the OP very happy.

I am really hoping you're trolling.. because the alternative is much much worse. I regret putting my M1 problems in this thread

 

[pistonpilot]

I am really hoping you're trolling.. because the alternative is much much worse. I regret putting my M1 problems in this thread

The OP is not trolling. What is the alternative, and why is it worse?

 

[Fomalhaut]

And one more thing, when they do replace this iMac with a Silicon iMac, it will have to be upgraded memory and a 2TB SSD to replace the 2TB Fusion. Why? They have to replace with the same or better. So 2TB SSD for zero Dollars.

This makes the OP very happy.

Why would Apple replace your current iMac? Does it have any faults? Or are you planning to "find one"...by sticking a screwdriver into the ports....

After 3 previous replacements, I would expect Apple to be paying extra attention to any claims that you make under AppleCare. I would.

 

[NewBench]

Only issue I've had is the scrolling issue in Safari which a lot of people have reported - not a fault - seems to be a bug/software issue with Safari and the M1 chip as using Chrome I don't have this problem. It's not a deal breaker though, just irritating occasionally and Apple will hopefully roll out an update for it in the future months.

Aside from that, the M1 has been perfect. No rainbow wheels ever (whereas I was getting one or two a day with the recent i3 MBA), the battery life is incredible for a MacBook and it does everything I need it to do.

 

[maflynn]

[MOD NOTE]
This thread has run its course - its clear by the past few pages, its more bickering and accusations then anything else.