In the end, you only paid €271 for the upgrade. You were going to pay for the new battery anyway, and had already allocated the money. Now you have a new battery for €209 just like you wanted, and a new computer for €271 ??
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Resolved Apple lost the Macbook Pro during the Repair, has someone experienced this? (RESOLVED, Page 13)
- Thread starter GoztepeEge
- Start date
- Sort by reaction score
Ah yes, this perspective is correct. Considerably acceptable.
But the new battery on the 2021 14” device has 4 cycles, I do not know why?! ? however the health is of course 100%?
4 cycles is expected... that's called quality control.
I have a macbook pro I've used daily since 2017 - for work and personal. It has under 60 cycles. ?
Ah okay then, I got it! ?
I am now using a new app called AlDente, for the battery optimization.
I keep it at 50% as I am using the computer at the desk daily. The app allows the computer to be operated with the adapter only, disables the battery.
I hope this helps me in terms of battery health, I will not allow this device to be lost in the future ?
Got it - I think you should not worry too much though. A lot of research and development goes into these machines and I find many of these external apps may be unnecessary.
As long as I'm at my desk or have access to power, I tend to have my laptop plugged in. I notice Apple has a built-in utility that keeps battery at 80% charged and this is probably to maintain battery health. I have the option to fully charge, but don't feel the need to.
I think when you start pushing a machine to its limits, you may need these apps to release memory, manage battery, etc but that's not needed. For now, this machine is a lot more powerful than your previous machine. Try using it in its native state before adding apps that may not be needed. Those apps may even slow down your machine.
For instance, you see people with 16GB ram who complain that they only have a few programs on and it's using 12GB and want an app to free up memory. LOL It's hilarious because you get lots of memory for better performance and then worry that the machine is using the memory available to it.
I wonder what will happen if in a few weeks or few months UPS find his 2015 macbook. Will he give the 2021 macbook back and ask for refund and then use his 2015 macbook instead or will he keep the 2021 macbook ?
Funny you mention it. But I was going to suggest that OP asks Apple to remain in contact with him in case they find his old laptop. If they find it, maybe he can buy it back. But knowing Apple, they will just discard.
This might be correct and wisely, yes. I agree. However in my opinion I already tested a myth of 30%-80% charging path, and my iPhone 8 Plus has still 100% health, after 2 years and 1000 cycles.
Hence I will try the similar for this MBP, by trying to keep it around 50%-60%.
Maybe I can give up one day, but I have already done this for my early 2015. My battery was 75%, because I did not use it correct in the first 2 years.
I wonder what will happen if in a few weeks or few months UPS find his 2015 macbook. Will he give the 2021 macbook back and ask for refund and then use his 2015 macbook instead or will he keep the 2021 macbook ?
We have already been through this with the manager. He told me strictly, “as long as you accept the replacement, it means your lost device is ours. If it ever appears, we are going to send it to Apple for recycle”
So I will not get my early 2015 ???♂️
When you discussed this with the manager, if the 2015 turns up, what is he going to do with the data because under EU data privacy law, whilst the hardware may belong to Apple, by law the data still belongs to you which means Apple cannot recycle the macbook without giving you your data back.
So, what was the replacement agreement. Did you agree that if found, the 2015 macbook and everything in it becomes the property of Apple?
I have not signed any agreement for the replacement. Maybe it is automatically and electronically signed, I have no idea.
But the manager asked me about my data. I told him that the computer had no password, no file encryption. He told me that “okay if your computer appears, we will anyway give you information and wipe out all your data before we send it to the Apple for the recycle. You can be sure we will erase everything when it comes here, and send it for recycle”.
Now this is the only thing I know.
Sounds like you got the best possible result. So glad they didn't end up stiffing you on the battery cost - that would have been a real ****** thing for them to do.
You need to check because it is very very important. Why? because if there is no written agreement in place and Apple find your 2015 macbook, legally they are allowed to request you give them back the 2021 machine which they would have to refund your money and they then hand back your 2015 machine. The verbal agreement between you and the manager would be a verbal contract under the law but you would have to prove the manager said what he said if the manager denies saying what he said. Yes the chances of this happening is not common BUT it can happen and sometimes does happen.
You need to protect yourself. Go check if there is a written agreement in place, even if it's electronically.
Yes, that would have ben really such bad thing. But hopefully this morning the manager called me to apologize for that misunderstanding, so the battery cost has been removed.
Now I am happy with the result, although I have paid some amount, which is surely acceptable.
I got it what you said. Okay. You are right. Maybe I can search for it and talk to them again in order to find out if everything is settled 100% correct. Even if there is any document about this situation, maybe I request a copy of it.
Happy to hear about the positive outcome, and agree with others, I think this was a very reasonable and fair offer from Apple. I echo @Wondercow that you can even think of it like you got a new 2021 14" MBP for E271, given in your mind, you had already paid E209 to replace your battery!
I also think getting the education discount on the upgrade price from 2020 13" M1, cutting it from E800 to E480 was a big win too. It worked out well that the education discount is E320 on the 2021 14" base model, and if you think of it like it's applied to the E800 price, it's 40% off! (Instead of E320 on E2299 = 14%)
Enjoy your new MBP!
I also think getting the education discount on the upgrade price from 2020 13" M1, cutting it from E800 to E480 was a big win too. It worked out well that the education discount is E320 on the 2021 14" base model, and if you think of it like it's applied to the E800 price, it's 40% off! (Instead of E320 on E2299 = 14%)
Enjoy your new MBP!
Apple taking back the machine they already gave you is perhaps possible, but would be such a terrible move PR wise I really doubt they would do it. Besides, you paid for the new machine, how are they going to make you give it back if you paid for it? Keep the receipt.
The apple manager is already moved on. He doesn't care about the computer he just gave as a replacement. He will never have to give anything back. In the real world if the lost laptop reappears the manager ships it off to recycle and never thinks about it again.
Definitely. I was worth to pay 480 euro in total for the 2021 MBP 14". I am really glad right now. And I am glad that I also purchased an AppleCare+ for the first time.
Thank you so much ?
This is probably what will happen because he told me all these things when he called me in the morning. At the end I accepted that I will not get my early 2015 even if ever appears a few weeks/months later.
All I am saying is for him to protect himself. People have a very bad habit of assuming to much and are then surprised when the opposite happens. If the OP choses to believe the words of the manager and has nothing to back it up then that is the OP's right.
I sent a mail to Tim Cook almost 2 days ago, due to the problems at the store with the 2nd manager.
For this, this morning someone from Apple called me and talked regarding that e-mail.
The person who called me today told me that he received my mail, and read every detail, he contacted the store and started the investigation on his end, now he is waiting a reply from them. As long as they give him an answer, he will work on it and contact me again tomorrow, he told.
I then told him that the issue can be considered "resolved" as I got a replacement yesterday, of course it had to be paid-upgrade, so I have the computer right now. Then he told me how much I paid, I told the difference with the student discount. He noted it down.
Now I have no idea what will happen and what we are going to speak with him tomorrow, I tried to stop the investigation by telling the issue can be considered as resolved, however he would like to proceed I guess. Hence he asked me about the price I paid, and the solution from the store.
I will give updates if there exists anything tomorrow and I hope I am not a trouble for the store.
I am just now waiting and have no complaints about the yesterdays solution at the store.
For this, this morning someone from Apple called me and talked regarding that e-mail.
The person who called me today told me that he received my mail, and read every detail, he contacted the store and started the investigation on his end, now he is waiting a reply from them. As long as they give him an answer, he will work on it and contact me again tomorrow, he told.
I then told him that the issue can be considered "resolved" as I got a replacement yesterday, of course it had to be paid-upgrade, so I have the computer right now. Then he told me how much I paid, I told the difference with the student discount. He noted it down.
Now I have no idea what will happen and what we are going to speak with him tomorrow, I tried to stop the investigation by telling the issue can be considered as resolved, however he would like to proceed I guess. Hence he asked me about the price I paid, and the solution from the store.
I will give updates if there exists anything tomorrow and I hope I am not a trouble for the store.
I am just now waiting and have no complaints about the yesterdays solution at the store.
Why did you send email to Tim Cook about the 2nd manager? You said 2nd manager not understand what 1st manager did and you corrected him. You said 2nd manager apologised and he help you. Maybe you now get store in trouble.
It was 2 days ago evening, after the 2nd manager was not helpful and did not help me at all.
This is when I sent an e-mail.
1 day later in the morning the 2nd manager told me to apologise and help. This was yesterday.
So when I sent this mail, it was before yesterday. There was nothing but problems.
Right now I already stated to the person, who called me in this morning, that the issue has been resolved by the managers at the store.
That second manager may now be regretting taking the hard line with you at the beginning. It was stupid to come at you demanding you pay for a battery replacement that never happened. I’m glad they changed their tune, but the fact that it all took so long, and they were so inconsistent with what they told you may mean that someone in QA is going to try to figure out why this happened in the first place. Seems to me the best thing they could have done was “oh my, it was lost while in our care? Here’s a 14 inch base model for your trouble, with our apologies” not string you along for weeks.
Also, if I was in customer service I’d want to know what idiot was telling people to take the password off their computer before sending it in for service.