Regardless, it's appalling Apple would refuse to fix the damage when Linus said he would pay for the cost.
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iMac Pro Apple REFUSED to Fix our iMac Pro - Linus Tech Tips
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Regardless, it's appalling Apple would refuse to fix the damage when Linus said he would pay for the cost.
Assuming we've been told the whole story and all that needed replacing was the screen then yes, agreed.
[It's probably worth bearing in mind that for clickbait-ey, sensationalised things like this we often don't get the whole story... one perfectly plausible explanation could be that a lot more than just the display needed replacing and a repair was refused because it was uneconomical, i.e. better off just buying a new one.]
Well at the very least the higher ups at Cupertino should at least make contact with LTT and figure out what's going. LTT has over 5.6 million subscribers and potential Apple customers watching this video might persuade them not to buy an apple product, thus potential future revenue lost.
People are saying Linus has legal standing.
https://twitter.com/Caxi/status/986391877220904960
Have your lawyers file a lawsuit against Apple in Federal court as they are clearly in violation of the Magnuson-Moss Warranty Act of 1975 They can't refuse warranty service even if you take the computer apart. It is illegal what Andrea said in red. https://www.ftc.gov/news-events/press-releases/2018/04/ftc-staff-warns-companies-it-illegal-condition-warranty-coverage … @FTC
https://twitter.com/Caxi/status/986391877220904960
Have your lawyers file a lawsuit against Apple in Federal court as they are clearly in violation of the Magnuson-Moss Warranty Act of 1975 They can't refuse warranty service even if you take the computer apart. It is illegal what Andrea said in red. https://www.ftc.gov/news-events/press-releases/2018/04/ftc-staff-warns-companies-it-illegal-condition-warranty-coverage … @FTC
yeah but to the analogy you can still take that expensive european car to the oem and get it fixed especially if you're willing to pay whatever.
And the iMac pro isn't so new that basic parts shouldn't be available, especially from the OEM.
Awesome, hopefully he pursues legal action.People are saying Linus has legal standing.
https://twitter.com/Caxi/status/986391877220904960
Have your lawyers file a lawsuit against Apple in Federal court as they are clearly in violation of the Magnuson-Moss Warranty Act of 1975 They can't refuse warranty service even if you take the computer apart. It is illegal what Andrea said in red. https://www.ftc.gov/news-events/press-releases/2018/04/ftc-staff-warns-companies-it-illegal-condition-warranty-coverage … @FTC
I really like my Apple devices but its getting so darn hard to be a fan boy anymore. I have my MacBook Pro, Mac Pro, iPhone X, Mac mini Server. My Wife has MacBook Air, iPhone 8. We both have Apple Watches, Apple TVs and iPads. This is a lot of Apple products and I honestly got into Apple products due to the better service and better software integration.
In recent years the Pros of owning all these devices is getting less and less. (iMessage in the Cloud anyone?) The upkeep of replacing all these devices at the very most every 2 years to keep the AppleCare+ and Warranty because if it breaks your up s**t creek without a paddle.
There is some really nice laptops with Windows on them now and Android Devices like Samsung are catching up. I just hope Apple takes back some control and stops this nonsense because its starting to cause doubt in people like myself who rely on the devices working and if anything goes wrong, can get it fixed quickly.
An example, I bought the 2017 MacBook Pro 15" and it Clicked all the time. I took it to the Apple store 3 Weeks after purchase and they held it for 10 Days and couldn't fix. They refused a return because it was now outside the 28 days. I opened the MacBook up and a screw was loose on the CPU cooler. Its perfect now but this should have been fixed and it only took me 5 minutes to visually find the fault and repair it.
Anyway enough ranting, I hope Linus bringing some media attention hurts Apple and they fix some of these practises.
In recent years the Pros of owning all these devices is getting less and less. (iMessage in the Cloud anyone?) The upkeep of replacing all these devices at the very most every 2 years to keep the AppleCare+ and Warranty because if it breaks your up s**t creek without a paddle.
There is some really nice laptops with Windows on them now and Android Devices like Samsung are catching up. I just hope Apple takes back some control and stops this nonsense because its starting to cause doubt in people like myself who rely on the devices working and if anything goes wrong, can get it fixed quickly.
An example, I bought the 2017 MacBook Pro 15" and it Clicked all the time. I took it to the Apple store 3 Weeks after purchase and they held it for 10 Days and couldn't fix. They refused a return because it was now outside the 28 days. I opened the MacBook up and a screw was loose on the CPU cooler. Its perfect now but this should have been fixed and it only took me 5 minutes to visually find the fault and repair it.
Anyway enough ranting, I hope Linus bringing some media attention hurts Apple and they fix some of these practises.
No doubt there’s more going on here. The problem is that we don’t have a more official response from Apple, just clips of what they highlight from the store itself. Having one of their stores claim it can’t be fixed is one thing, but the question would be, did that store handle the issue correctly in the first place? From what I gather, it sounds like it’s further complicated by being in Canada, and it’s possible that local shops aren’t able to service the product yet. Sometimes poor communication makes a situation look far worse than it was. I deal with something similar in my unrelated line of work, where a mistake appears to be made and people blow it out of proportion.
Just another reason why I'm so glad I haven't bought an Apple computer in 6 years.
What's become of Apple is an absolute joke.
What's become of Apple is an absolute joke.
They will, for sure. He's pretty big and Apple has been going all in with content creators on YouTube, so this will be addressed.
Thank God they don't make cars.
Sorry, I've seen other videos of Linus tearing apart this iMac Pro and I'm sure someone at Apple has to. I started to feel bad for Linus until he said "I just want to repair this computer and flip it on Ebay or Craigslist (I can't remember which one)". So it's OK to dump this computer on someone else. It's like buying a used car from someone and them saying this car has run really well for me, but in reality has been a lemon for them. I also get this funny feeling they're were not being 100 percent honest with their viewers about this. I mean they really don't go in-depth with the damage (though to be honest I didn't watch the last minute for his whining voice was getting to me). I realize people have had horror stories about Apple, but I think Linus while big on the internet isn't being totally honest. Of course posts like this gets the usual iBash Apple comments with people who have an axe to grind with Apple. Just my .02 cents
Just reading through the forums it sounds like they just don't have the expertise to service it, whereas someone in the US said they could because they had received the training/certification for it.
Making a mountain out of a molehill
Making a mountain out of a molehill
I disagree, this is pure conjecture. First of all, he's already released a video (and told several times before in other videos) showing the iMac Pro damaged. If he sells it, then he would surely mention that it was damaged then fixed, as this is now common knowledge for the 5.6 million people subscribing to his YouTube-channel. Why should there be anything else we're not told here?
Linus wanted to pay Apple to fix his iMac Pro, and he admitted to Apple that it's his fault (as he is willing to pay). Apple would take a fee from the repair and demand money for the parts. There's simply no argument here on behalf of Apple. Linus is one of the biggest PC tech channels on YouTube, which makes it reasonable that they would open it and take a look inside.
Now, imagine how many unnecessary returns of the iMac Pro Apple is receiving, because of buggy software and drivers (making iMac Pro users think they got a lemon). These are computers that Apple has to sell as refurbished. If Apple wants to avoid unnecessary costs, fix your software Apple!
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So it doesnt put anyone off that you spend 5k at a minimum 11k top end and the there is no support. The fact its completely sealed is just bonkers there is no need for it to be glued to the chassis at all.
There needs to be some kind of consumer law to stop these companies taking the piss and franking ensuring these machines are dumpable after a couple of years.
This is exactly my feeling about it being a parts bin special no real though actually went into it being a pro machine.
The difference between and amateur and a pro is the machine is relied upon to make money. As soon as it stops doing this pros need the support to not loose revenue. The fact apple wont support it is ridiculous.
Here in the UK they wouldn't have a leg to stand on with consumer law. At the end of the day its a computer and not a cheap one with parts that should be user upgradable.
Regardless how you look at it the whole lot is a complete sham. You cant say ohhhh yeaa he opened it game over. Its a computer. You cant make a pro machine like this a paper weight, it might be a hit right now but 2-3 years time when they start having issues and people need them repairing what the hell are apple going to do.
The fact is these machines will get hard use and the likelyhood is most will probably need a repair of some sort and because of the cost people will be very angry if their 5+k machine cant be repaired.
You can spec this thing over 11k!! Imagine 11k and no support I would be super anxious to use the thing!
Another nail in the coffin for the pro apple market. Its getting silly now.
There needs to be some kind of consumer law to stop these companies taking the piss and franking ensuring these machines are dumpable after a couple of years.
This is exactly my feeling about it being a parts bin special no real though actually went into it being a pro machine.
The difference between and amateur and a pro is the machine is relied upon to make money. As soon as it stops doing this pros need the support to not loose revenue. The fact apple wont support it is ridiculous.
Here in the UK they wouldn't have a leg to stand on with consumer law. At the end of the day its a computer and not a cheap one with parts that should be user upgradable.
Regardless how you look at it the whole lot is a complete sham. You cant say ohhhh yeaa he opened it game over. Its a computer. You cant make a pro machine like this a paper weight, it might be a hit right now but 2-3 years time when they start having issues and people need them repairing what the hell are apple going to do.
The fact is these machines will get hard use and the likelyhood is most will probably need a repair of some sort and because of the cost people will be very angry if their 5+k machine cant be repaired.
You can spec this thing over 11k!! Imagine 11k and no support I would be super anxious to use the thing!
Another nail in the coffin for the pro apple market. Its getting silly now.
Linus still needs to have access the right parts (a 5K display, PSU etc.), and Apple won't supply their own stores or third party repair services if it's an iMac Pro outside of warranty. Then you're basically stuck.
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it's their own fault, the shouldn't of tried to modify his machine then, Apple doesn't want people doing that. People who buy Apple machines know that opening them up and modifying them will void the warranty by Apple, if you want to do something like that then buy a PC or wait for the 2019 Mac Pro.
If they had thought more about the design of a pro machine this would be a non issue.
Apple makes problems for themselves. Its not just a person trying to repair it its apple themselves! how successful will repairs be? At the end of the day even with special tools the outcome may not be perfect, it is glued to the chassis. It shouldnt be.
There are loads of threads online of disgruntled ex apple techs that had the job to repair these non repairable macs and the success rate isnt high. Not only is it more time consuming and more down time for the consumer, its worce for the environment regardless of how recyclable it is repair is always better than replacement.
That and the fact if you want a ram upgrade the ram will cost £3-400 then how many hours will you pay for someone to service? 2-3 hours? £60+ per hour at least? and your not completely guaranteed that there will be no damage, that the machine will come back the way you left it, then what happens? Petty arguments back and forth, more downtime and probably the replacement of the whole machine after either good will, court or consumer rights.
The whole situation is a joke and it SHOULD NOT be the case on a machine that costs this much. A machine that is 5+k should not be a disposable asset and you should be able to sort these user replaceable issues yourself.
I have had more trouble with ECC memory than I ever have with standard memory. I had 2 16gb sticks go faulty in my 3,1 mac pro and another 16gb stick in my 5,1 mac pro. Never had another stick go in the 20 odd years ive used computers.
All i did was take it out and I could continue working. If this happened to the iMac pro its probable it wouldn't boot, then how long would the turn around be for a simple ram stick failing?
Im sorry but what ever way you look at it its not a good situation to anyone needing repairs or upgrades in the next 2-3 years.
All these thread of poor reliability of macs in the last 2-3 years. The fact the mac used to last longer than comprable PCs.
With all these macs having non user replaceable parts you cant just upgrade a macbook pro in 3 years time for more ram you need a whole new machine. With all the third parties only selling standard configs there are non with more than 8 gbs apart from the 15''. Unless you BTO for the future your machine may last half the time, even with a BTO it might not last as long as they used to.
Look at the last 2014 gen macbook air, 4gbs. The CPU being 4th gen intel they are pretty good and still quick today but what can you do with 4gbs? The OS and a web browser will eat the majority of that. Just stupid, it wont make people happy to trade up it will make people frustrated with the experience and not want another.
8gbs its just enough today and it will get worce, 32 is ample in the imac pro but for how long?
Ive had 8gbs in my machines since the 2008 unibody macbook... its 2018 now and the macbooks have 8gbs...
The whole mac line is in a state of disrepair.
I dont care if it makes the machine thicker, user repairs mean happy customers and allows machines to last longer and negate complex repairs of standard parts.
I can't speak for Apple themselves ie in terms of how successful repairs will be and so on, my point here is that those complaining in the video really have no right to do so when they themselves opened up the machine and tried to modify it something that Apple doesn't allow or want people to do as it voids the warranty. When it comes to buying an Apple machine it's always best to get the maximum amount you think you will need, Apple themselves say this for example
"Please note that the memory is built into the computer. If you think you’ll need additional memory, it’s important to upgrade at the time of purchase."
so people are aware that when hey buy a Mac product it will not be user upgradable if you want to be able to that then buy a PC which can be upgraded, the iMac Pro is a more professional version of the iMac it isn't meant to be a modular Mac that will be coming in the 2019 Mac Pro.
People like you are the reason why Apple tries to get away with this crap. Besides, Linus did not claim warranty. Warranty is not the same as asking for a repair, please tell me you actually understand the difference. Forfeiting warranty because you open a machine is a wrong assumption also, as the answer could be very dependent on (consumer) laws.
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