iMac Pro Apple REFUSED to Fix our iMac Pro - Linus Tech Tips

[fathergll]

I addressed the first quote... whoever wrote it is in the frame of mind that Apple is an AASP. They're not, and they don't work like one.

I see - but it is hard to imagine that Apple would be displeased at a third party monitor replacement but fine with a RAM replacement when the RAM replacement fundamentally involves removing the monitor.

The crux of the video is hinged on the part in the video where he says 2 of his cronies drop the iMac Pro off at the Apple store and they told them they would order the parts and have them back up and running in a 'jiffy'.

Either one of two things most likely happen;
They went to the Apple store. Omitted information on what they did to the computer and were told the computer would be repaired.
They went to the Apple store. Did not omit information on what they did to the computer and were told the computer would be repaired.


At the end of the day it looks like once they saw Apple couldn't offer a solution and they couldn't get it fixed they used this an an opportunity to make a video which is now at 1.5 million views in a little over 24 hours(Money in Linus pocket while giving bad press to Apple). No matter how we slice it this not a good look for Apple since apparently 99% of the population does not understand the policy in these situations which is enough of a litmus test to say the policy is confusing and needs to be handled better since we are dealing with Apple Stores and AASP and situations where they can't get the parts because to order the parts they must have a tech with a special certification and the special certification does not exist....etc.

 

[Psychomantys]

Note that taken apart highlight. Why void the warranty?

Warranty Warrantly wouldn't have covered a physical damage being done, and he knows it's not covered by warranty he's willing to pay to get it repaired. They just won't do it because they released a product without knowing how to fix it.

 

[Samuelsan2001]

Or you buy a machine from Lenovo or Dell or any other "pro vendor" with next-business day support, which ensure there'll be a friendly technician at your premises next day with a van full of replacement parts.

Yes you can and you will pay through the nose for it, and that is a valid option, I state this in my post as the first line of the post. However just google next day support dell rubbish and see just how they are really rubbish at this sometimes too.

https://www.google.co.uk/search?cli................mobile-gws-wiz-serp.XYKtWy59TDE=

It’s not just Apple it’s all of them. Apple dell and Lenovo are the best in the business. They all make mistakes, they all fail to provide promised support, they all release buggy hardware and software.

Customers demand yearly updates and the latest released hardware and software that means, they are always beta testing computers. The support are also constantly learning and having to provide more than they can due to bugs and hardware issues.

It’s ubiquitous across the industry. Yes you can whine and moan about it and we should but it’s not going to be perfect, ever. That’s the thing with the internet one poor experience can be blown out of all proportion and this particular video is doing that deliberately because it makes money.

 

[Brookzy]

A very well-made argument for the flip side of the coin by Rene Ritchie...

 

[cram501]

A very well-made argument for the flip side of the coin by Rene Ritchie...

This attitude is why right to repair legislation is being proposed in so many states in the US now. You should be able to get your iMac Pro repaired regardless of the cause of damage. If Apple refuses to do it, which it should be allowed to do, the parts should be available so it can be a self or third party repair. Having no avenue to repair it is inexcusable.

 

[alien3dx]

A very well-made argument for the flip side of the coin by Rene Ritchie...

other vendor have their brand also not just apple.. Apple old days are flexible..nowdays all in one. If old stories,apple are the most advance of all vendor.But nowdays, the most advance is just IPHONE.

 

[Brookzy]

This attitude is why right to repair legislation is being proposed in so many states in the US now. You should be able to get your iMac Pro repaired regardless of the cause of damage. If Apple refuses to do it, which it should be allowed to do, the parts should be available so it can be a self or third party repair. Having no avenue to repair it is inexcusable.

If you watched the video you'd hear him say:

"Now this is where it breaks down for me. It's fine for Apple to refuse to repair computers that have been opened up and potentially modified by people who aren't authorised technicians. But then it becomes incumbent on Apple to make sure that third parties are certified and equipped to do exactly those repairs."​

 

[cram501]

If you watched the video you'd hear him say:

"Now this is where it breaks down for me. It's fine for Apple to refuse to repair computers that have been opened up and potentially modified by people who aren't authorised technicians. But then it becomes incumbent on Apple to make sure that third parties are certified and equipped to do exactly those repairs."​

I did watch the whole video. It addresses why Apple doesn't have to do out of warranty work. I agree that Apple should have that choice. The video really didn't address the lack of other repair options available.

 

[Scary Spice]

People are saying Linus has legal standing.

https://twitter.com/Caxi/status/986391877220904960

Have your lawyers file a lawsuit against Apple in Federal court as they are clearly in violation of the Magnuson-Moss Warranty Act of 1975 They can't refuse warranty service even if you take the computer apart. It is illegal what Andrea said in red. https://www.ftc.gov/news-events/press-releases/2018/04/ftc-staff-warns-companies-it-illegal-condition-warranty-coverage … @FTC

Typical Americans assuming everything is in the USA. Linus is in Vancouver Canada. The laws of America do not apply in Canada.

 

[Scary Spice]

A very well-made argument for the flip side of the coin by Rene Ritchie...

The issue is that apple refused to repair the device (which they should always do for a machine while it is supported) and also refused to sell repair parts (which they should always do for a machine while it is supported).

If the estimate came back and the repair cost more than the replacement, the user should still have the choice (even if it does not make economic sense)

If the repair qualifies for warranty/AppleCare is not the question here.

And other than exposing the other damage, Rene's argument does not hold water or add to the discussion.

 

[Weaselboy]

Moderator Note:

Please continue the discussion in the news thread.

https://forums.macrumors.com/thread...-imac-pro-damaged-while-disassembled.2115551/