The will call me when it's ready and then I'll bring my 12.9 and they'll swap it (and I'll pay). For now I only had to sign.
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iPad Apple refuses to replace iPad battery
- Thread starter ricketysquire
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Some countries can require extensions. However Apple have a service support life for each device and it's not on Apple website I think. I had to dig it on the internet. For instance for the 12.9 2015 and the 8.7 pro 2016 it's March 2022. For the second gen pro it's June 2024 if I am not wrong. I don't know for the 11 pro... So it's around 7 years, but can vary from a device to another.
I have the same problem with my iPad Pro 10.5. When this thing was still under warranty and the battery performance was rapidly degrading, I went to Apple and they looked at me like an idiot when I tried to explain the situation. Fast forward 2+ years and I am stuck with an iPad that typically lasts 3-4 hours, perhaps a bit longer if I bitterly do nothing but light browsing. At only 342 cycles, coconut shows 75-76% battery life.
I am willing to give it a shot to see if Apple is willing to honor $99 battery service, but I wonder if I need to go to an Apple store, or could the diagnostics etc be done online?
I am willing to give it a shot to see if Apple is willing to honor $99 battery service, but I wonder if I need to go to an Apple store, or could the diagnostics etc be done online?
I don't know if it is possible to do it online, but in my case they plugged my iPad into another iPad with a special app and made a test. My iPad failed the test at 56%. Coconut was reporting 40%. I have a friend at 64%. I suggested him to wait and wear down the battery a little more...
Yes! They will diagnose battery health via phone call to support. They will ask you to go to privacy setting then click ”share analytics data” with that switched on they will remotely connect to your iPad and run a short digital snapshot of your iPads performance..health etc. Usually done in minutes.
I sent my 8+ in to Apple for battery replacement ($49), but they declined unless I paid $399 for "additional repairs". They gave the reason "there is a hardware issue affecting the normal function of the environment or location sensors.", but couldn't/wouldn't elaborate. The phone was working perfectly fine, and was brand-new cosmetically. I told them to send it back, and that it better be in the exact functional and cosmetic condition is was sent in. All seems very suspicious, and feels like a shakedown.
Not a shake down. Did you read Apple's battery replacement policy before sending your phone in for repair? Just because you didn't see damage ob the outside doesn't mean there wasn't a problem inside.
That’s BS. Never been dropped, etc. Not even a nick or blemish. Plus they would not even say what the damage was. If in fact there was a real issue they should be able to show it. I spoke to an upper manger, and he suggested I take it to an Apple store or other authorized service to have them change the battery. All seems very strange. They’re like like a mechanic refusing to replace your tires until you pay to fix your radio. And they couldn't explain or prove the radio was even malfunctioning.
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I suggest you sell your iPhone and move to Android since you are so quick to think the worst about Apple, and not trust them for the repair you sent.
It's not that hard to use eBay or Facebook Marketplace. Go. Nobody's stopping you.
I had a similar issue with my iPhone SE. They said that the battery had swollen and it was dangerous to replace... The swelling was so minor I hadn't even noticed it at all... So they quoted me almost $300 for replacing the phone, which I refused and they send it back as it was...
It may be a bit dangerous to replace, though it's definitely dangerous to continue using a swollen/swelling battery.
No, it's not and they confirmed that the is no danger, especially if the swelling is minor. The only danger is if it takes a major shock, which it won't since it's not my main phone (which is a Samsung)
PS the danger of replacing was probably not big, but it was a good excuse to make more money...
It's your risk to take. I'm not saying otherwise. Nevertheless, just using basic logic, a device, such as a battery pack, that isn't designed to expand (though can to an extent) is obviously not a good thing when it does. Further explained...
What to Do If Your Smartphone’s Battery Is Swollen
If your smartphone’s battery is swollen, you should get it repaired ASAP. Here are a few options for doing so.
There is a lot of misinformation about this... A swollen battery will not explode by itself, it needs to be pierced to explode. And the gas it creates are not dangerous. My iphone does not stay in my pocket but in a drawer and I charge it once a month on average, since I use it only every now and then as an ipod....It's your risk to take. I'm not saying otherwise. Nevertheless, just using basic logic, a device, such as a battery pack, that isn't designed to expand (though can to an extent) is obviously not a good thing when it does. Further explained...
Again, your choice.What to Do If Your Smartphone’s Battery Is Swollen
If your smartphone’s battery is swollen, you should get it repaired ASAP. Here are a few options for doing so.www.tomsguide.com
That sort of advice infuriates me when it’s in response to a consumer complaint, and in this case a pretty legitimate one at that. Apple employees don’t always get it right, much like every retailer out there. I wouldn’t abandon an entire ecosystem and a decade plus of usage over one poor bit of feedback.
He blamed Apple for something he doesn't know to be true. He also shows he doesn't trust Apple, and he didn't want to entertain the fact he was wrong with his logical fallacy retort. With that kind of mentality, there is one logical conclusion and I made it.
If you want to get mad, take a look at the posts I replied to. There was nothing dismissive about my post. The member I replied to was the dismissive one.
I did read their posts and it’s a similar story to a couple of people I know. I would be quite annoyed if I was told my very expensive iPhone had a hardware fault but the manufacturer wasn’t willing to disclose what was wrong with my property. My mum had her iPhone die and was told it was water damaged. The iPhone had never been in contact with water and it took a lot of emails to get Apple to replace the thing. I don’t trust any large company, but it doesn’t mean I won’t buy and enjoy their products. Service is only as good as the person serving you at the end of the day.
I am guilty for not reading the entire post except for a few items on the first page. Someone mentioned the reason why Apple is hesitate to replace the battery is because they don't typically replace the battery but replace the entire device. I find it hard to believe that a battery with that many cycles is going to be at 99% health like someone suggested. It's been used, the battery deteriorates with usage and because the device is glued together, they replace the entire unit. So for Apple they will do anything to cut their losses.
Someone also mentioned bringing their device to Batteries Plus. Are you joking? That will give Apple an even bigger excuse to void your warranty. Beat the device down until it is below 70-80% and then they won't have much options except to replace the 'battery' for a fee.
Again...don't blast me for not reading the entire posting.!
Someone also mentioned bringing their device to Batteries Plus. Are you joking? That will give Apple an even bigger excuse to void your warranty. Beat the device down until it is below 70-80% and then they won't have much options except to replace the 'battery' for a fee.
Again...don't blast me for not reading the entire posting.!
I have requested an out of warranty battery replacement for my iPad Pro 10.5 (2017). It's on about 524 cycles and Coconut Battery is showing 71,8% design capacity. I really feel the battery being really degraded after 3 years of use. On Safari browsing (for about 4 hours a day) my fully charged iPad Pro goes to somewhere in the 30% battery. Sometimes it would instantly drop from 60% to like 40% after a few minutes of use.
I have consulted Apple support by phone and the employee said the battery has degraded too much. He did not use the diagnose tool though even after i had requested him to do. He just said sent it to us and we will replace the battery for the stated out of warranty fee.
Hopefully Apple does not refuse the request as it seems their diagnostic tool has different readings compared to Coconut Battery. For me the battery is obviously degraded quite a bit as it can't last a day anymore. Enough for me to fork out the cash to replace the battery. The device itself is still pristine on the outside and is still working fine and i see no need yet to replace it with a newer model iPad Pro.
About the battery health on iPhones being inaccurate. I have an old iPhone 6 which battery was really beaten up. It showed 33% design capacity on Coconut Battery after 862 cycles but the iPhone 6 itself showed the health as 80%. That 80% obviously was not accurate.
I wiped the iPhone 6 several times and and even without apps on it and on flight mode, the battery percentage would drop without using it. After a day or so the phone would be empty without any use and without any apps loaded on it. No iCloud syncing or anything turned on. Just the bare iOS itself after wiping the phone.
As i wanted a spare iPhone i got the battery replaced by a 3rd party and the phone is now working fine again. For me it shows the battery health percentage on iPhone is not always accurate.
I have consulted Apple support by phone and the employee said the battery has degraded too much. He did not use the diagnose tool though even after i had requested him to do. He just said sent it to us and we will replace the battery for the stated out of warranty fee.
Hopefully Apple does not refuse the request as it seems their diagnostic tool has different readings compared to Coconut Battery. For me the battery is obviously degraded quite a bit as it can't last a day anymore. Enough for me to fork out the cash to replace the battery. The device itself is still pristine on the outside and is still working fine and i see no need yet to replace it with a newer model iPad Pro.
About the battery health on iPhones being inaccurate. I have an old iPhone 6 which battery was really beaten up. It showed 33% design capacity on Coconut Battery after 862 cycles but the iPhone 6 itself showed the health as 80%. That 80% obviously was not accurate.
I wiped the iPhone 6 several times and and even without apps on it and on flight mode, the battery percentage would drop without using it. After a day or so the phone would be empty without any use and without any apps loaded on it. No iCloud syncing or anything turned on. Just the bare iOS itself after wiping the phone.
As i wanted a spare iPhone i got the battery replaced by a 3rd party and the phone is now working fine again. For me it shows the battery health percentage on iPhone is not always accurate.
Would love to hear your experience with your iPad - what did they charge you? Did they have you mail it in? Was it a replacement device or your original device? Thanks!