premium4321 said:
could someone let me know if purchasing AppleCare coverage is worth it for an ibook? do ibooks usually have problems that will require me to bring it in for repair or are they prone to any kind of damage?
i'm sorry b ut as an apple employee this is the most frustrating question ever.
basically you're saying...so is the ibook a piece of ****?
NO! they are not designed to malfunction, there is no inherent flaw built in to the system....this is technology, technology is not manufactured in a 100% flawless environment, nor is every machine built in the same factory. Some machines are just going to have issues, this is life, have you ever owned a piece of electronics that never had an issue? I'm sure you have. Have you ever owned a piece of electronics that has had an issue? I'm sure you have.
If you don't think that the apple care is worth it, I will give you an example of why it would be folly not to purchase it. Three people I helped with repairs today would have all spent over $600 on repairs, one guy could have bought a new computer for how much it would have cost him to get his computer fixed. They all paid nothing because they had Apple Care (that ONE time of service paid for the apple care and then some, and they still have their warranty).
apple care ranges in price from $70 for an ipod to around like $350 for power macs. this covers both PHONE SUPPORT as well as HARDWARE, PARTS & LABOR for repairs. maybe you will be lucky and never have to use the repair portion of it, but if you didn't buy the apple care and ever had to have someone repair it for you, you would be purchasing all of the parts & paying them for their time, typical rates of $100 an hour are common. Do the math, that adds up quick, and that's just the labor.
Another gentlemen today brought in a computer for repair's which were very minor. He did not have apple care. He spent $400 on a 2.5-3 year old G4 to fix a very minor issue...he should have just bought a mac mini.
whenever someone doesn't buy the applecare, it's pretty amusing, because we know they are going to come in and ask for technical help and we are going to tell them they didn't buy apple care.