Has anyone else had a nightmare of a time with repairs on a dead Studio Display? My display died back in September and Apple has been unable to fix it and unwilling to replace it. One day it went blank and stopped doing anything besides charging my laptop.
The first time I brought it to the store, they held onto it for a week and did a software revive. It worked great for about an hour and then died again.
The second time I bought it in, they kept it for four weeks while they put in a new display panel and logic board. Apple agreed to waive the costs, but it they hadn't, it would have cost $1400. It seemed ok for a couple of days until I needed to use the camera, which wouldn't turn on.
Before visit three, the phone support rep told me that the store would replace it for me, but when I took it in they refused and insisted that they had to do another repair instead. Now it's back for another 7-10 days minimum, even though it is clear that they have no idea how to fix it and already wasted five weeks trying. The bill for this second repair, which I am also not paying, is $1300.
Am I crazy for thinking that six weeks without a resolution is totally unacceptable? Is there some other level of support I should be trying to reach where the helpful people actually work? I've talked to so many different people between the phone and the store but nobody has been able to offer me anything besides waiting for yet another repair attempt.