So did Engadget and
Watch out, Apple Vision Pros are reportedly cracking all on their own
Charging the headset with the cover looks to be the cause
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Apple Vision Pro - Crack Gate
- Thread starter AdonisSMU
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Sales and hype on this product is so weak they will probably address this fast to quell the online conversation from growing. They're probably assessing right now if acknowledging the flaw will be more of a punch to the gut (wallet) or the face (brand).
NT1440
macrumors P6
The flaw is likely a bad batch of glass because one of the production machines drifted out of spec.
This is how manufacturing works. At worst there’s a few batches that have a flaw in the glass, as noted earlier in the thread this exact flaw was addressed on one of the iPhones years back. The cause is not a design flaw, but a manufacturing issue.
If we start seeing hundreds of this issue, then you can start entertaining a design flaw. Because it’s seemingly a handful of devices (so far) that points to a bad batch run. So the equipment gets readjusted to spec and life goes on.
It’s too soon to call this a problem with the design of the AVP.
I mean, what did you expect buying a 1st generation device that, according to its specs, wasn’t even intended for regular consumers? I tried to warn people as much as I could, but there was no stopping them.
From the VisionPro community on Reddit
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View attachment 2352040
Apple should be covering these cracks for free. That is a significant product defect. Many users are reporting this issue is happening with normal use.
Well, we are privy: most -- but not all -- individuals who have reported the problem here and on reddit have had Apple say that this is not covered under warranty and that individuals must pay for repairs. I've only seen one report where the individual said that Apple covered it under warranty. (So far, at least. We do hope that Apple will change their minds.)
Seriously, you only need read the complaints.
Pinterra
macrumors member
The $300 deductible gets you most of the way to a Meta Quest 3. Kinda crazy
The AppleCare for AVP is the same price as the Meta Quest 3... lol.
I expect to get what I paid for without hardware defects. dont get mad at me for wanting what I paid for.
I expect Apple to cover this is all. Cracks that develop with no apparent explanation? Until Apple changes tune I’ve no interest buying into that.
boswald
macrumors 68030
Manufacturing defect or not, I'd be furious if that happened to me.
acblue94
macrumors 6502a
Oh stop trying to make mainstream crackgate. Please.From the VisionPro community on Reddit
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View attachment 2352040
Apple should be covering these cracks for free. That is a significant product defect. Many users are reporting this issue is happening with normal use.
TravelsInBlue
macrumors 6502
Lots of armchair manufacturing engineers chiming in and others coping here.
When you strap these to your head, the unit is going to flex ever so slightly, even if you can’t notice it. This was probably only mildly accounted for, and the front glass is cracking due to being brittle and not being able to withstand the slightest bend.
Yeah it’s likely a design flaw again caused by Apple overthinking and attempting to reinvent the wheel.
Yeah I’d be upset if I owned one of these too, but again as it stands right now it’s a pretty terrible product so I wouldn’t have bought it in the first place. Being overengineered does not a compelling product make.
This is going to be the butterfly keyboard all over again where you have Apple apologists claiming “It’s not an issue because it’s never happened to me” when clearly there’s a design flaw with a high failure rate and it just hasn’t happened to them (yet.)
When you strap these to your head, the unit is going to flex ever so slightly, even if you can’t notice it. This was probably only mildly accounted for, and the front glass is cracking due to being brittle and not being able to withstand the slightest bend.
Yeah it’s likely a design flaw again caused by Apple overthinking and attempting to reinvent the wheel.
Yeah I’d be upset if I owned one of these too, but again as it stands right now it’s a pretty terrible product so I wouldn’t have bought it in the first place. Being overengineered does not a compelling product make.
This is going to be the butterfly keyboard all over again where you have Apple apologists claiming “It’s not an issue because it’s never happened to me” when clearly there’s a design flaw with a high failure rate and it just hasn’t happened to them (yet.)
surferfb
macrumors 68030
Says “lots of armchair manufacturing engineers in here” then proceeds to armchair engineer by assuming Apple’s engineers didn’t test/account for flexing. 🙄 I’m sure your opinion that “it’s a pretty terrible product” has nothing to do with your assumptions that it’s a design flaw and not a manufacturing issue.
No one outside of Apple knows 1) how widespread it is and 2) if it’s a defect or design issue. I’m confident Apple will eventually make it right regardless.
I agree with this take. I hope Apple makes it right sooner than later.
IG88
macrumors 65816
I rememeber a few "special" ones that used to deliberately seek out problem threads, just to post that their device doesn't have any issues. As in, a whole big bunch of problem threads. I also remember those same people saying they wanted a sub forum to only praise devices lol.
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dmr727
macrumors G4
Apple has fixed a butterfly keyboard on my wife's 2018 MBA and a screen coating defect on my 2015 MBP - both years outside of warranty - with no hassle at all. Hopefully they'll make it right here too.
IG88
macrumors 65816
Apple stores have already told some of the people to get bent, pay the deductible.
Expectation not met.
IG88
macrumors 65816
AFTER they were taken to court over both blunders, that they tried to ignore.
Yes Apple will cover it with no hassle, as long as a court forces them to.
The evidence-free and speed at which these forums call something "....Gate" is so tiresome.
dmr727
macrumors G4
It'll take external pressure (lawyers, media, etc) - Apple's not going to start fixing what initially looks like damage unless it's shown to be a defect. But if it's a defect, I expect Apple will be quick to fix it. AVP isn't a mature product with a bunch of goodwill built in - if this is indeed a thing they'll want to get ahead of it ASAP.
Wowfunhappy
macrumors 68020
If it wakes up during sleep and can't cool itself, it should thermal throttle / turn back off.
I leave my Vision Pro on the charger when it is not currently in use. This seems like a perfectly normal and expected behavior.
If I can't put the cover on my Vision Pro when it's not in use, what is even the point of the cover?
I suppose I could disconnect the battery from the vision pro before plugging it in to charge. However, the design of the battery connector on the vision pro side indicates it's not supposed to be unplugged. Also, what would then be the point of the vision pro waking up from sleep to do stuff in the background (if this is in fact a thing)?
JPack
macrumors P6
In general, during new product introduction, Apple watches their suppliers like a hawk and assign staff on the assembly line. They know this is the critical phase during ramp. It's after the ramp phase where suppliers and Apple are more lax.
If you check the service programs, you'll see this is generally the case. The defects show up after the initial ramp period.
Apple Service Programs - Apple Support
This page lists all programs currently offered by Apple, including Replacement programs, Exchange programs, Repair Extension programs and Recalls.
support.apple.com
The probability of a machine drifting out of spec so quickly seems so unlikely, especially given the low production volumes. The M2 and R1 chips in Vision Pro have date codes that indicate May 2023 and July 2023. So Apple clearly wasn't rushing to produce them.
For this glass crack issue, it probably won't show up until devices go through more tightening/loosening cycles from daily use.
toobravetosave
Suspended
you’d think apple would just be generous about repairing such an expensive first gen device.
apple should eat the $300 on principle as a thank you for even buying it and trying it
apple should eat the $300 on principle as a thank you for even buying it and trying it