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drvelocity

macrumors regular
Original poster
Oct 20, 2008
119
89
To be fair to Apple, if these stipulations were not in the agreement, I could see far more 1-2 year old MacBooks having "accidental" coffee spills on them if it meant it was a cheap way to get an essentially brand new machine out of it.

That's exactly right - but in that case, Apple shouldn't offer Applecare+ in the first place because the insinuation is that for the extra money you are covered from accidental damage in addition to the machine going bad in terms of functionality.

I'll post some photos of the damage here shortly.
 

drvelocity

macrumors regular
Original poster
Oct 20, 2008
119
89
Here are some photos showing the damage in question:
 

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mightyjabba

macrumors 68000
Sep 25, 2014
1,586
328
Tatooine
Honestly, it's not as bad as I was expecting, and the thing is that it's all over the place, so you would have to literally replace almost everything to fix it.
 

anshuvorty

macrumors 68040
Sep 1, 2010
3,483
5,165
California, USA
3. What is not Covered?


Apple will not provide Hardware Service or ADH Service in the following circumstances:


(b) to protect against excessive or catastrophic physical damage to Covered Equipment (e.g., products that have been crushed or bent) or excessive or catastrophic damage to Covered Equipment caused by liquid contact (e.g., products that have been partially or wholly submerged in liquid);


https://www.apple.com/legal/sales-support/applecare/applecareplus/docs/applecareplusmac_caen_tc.html

One of my coworker's laptop got subject to liquid contact and upon bringing it to my local Apple Store when they saw that the laptop was covered under AppleCare+, they went ahead with the repair and I only had to pay $299.

So now I am confused.
 

matram

macrumors 6502a
Sep 18, 2011
781
416
Sweden
Agree does not look so bad.

Curious how you managed to damage all four corners and the bottom in one drop?
 

49erRedGold

Suspended
Dec 8, 2019
77
129
Exactly, this is what they are essentially requiring. Ridiculous. I'm not going to do that but a more unscrupulous person certainly could.
It's not that cut and dry anyway. Apple's TOC also states that AppleCare Plus does not cover catastrophic damage. They know people will purposely damage their products in order to get a new one.
 

drvelocity

macrumors regular
Original poster
Oct 20, 2008
119
89
Curious how you managed to damage all four corners and the bottom in one drop?

I'm actually not sure how it took hits on all four corners, it was a pretty big drop on concrete so I think it kind of fell flat on one side and all four corners eventually took hits as it tumbled to and fro.

In any case, I honestly thought even before this happened that this was precisely the kind of accidental damage to the external enclosure that would apply with Applecare+ and this was the exact reason I bought it having a 3-year old kid. I guess I'll stop buying Applecare+ now if they're going to weasel out of these kinds of repairs.
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It's not that cut and dry anyway. Apple's TOC also states that AppleCare Plus does not cover catastrophic damage. They know people will purposely damage their products in order to get a new one.

That's the thing. As others in this thread have stated, I'm curious to know exactly where this magic middle ground exists where something is damaged to the point of affecting functionality but does not count as catastrophic damage. If functionality is affected, it's probably going to be total board failure or screen failure. Isn't that easily construed as catastrophic?

In other words there really is no middle ground in between cosmetic and catastrophic in terms of Apple's ability to define those two terms, no?
 
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darwichee90

macrumors member
Feb 26, 2017
55
27
How´s the applecare + when it comes to macbook pro? I know when it comes to iPhones, they usually replace the whole phone when you claim your Applecare express exchange, but how is it with Macbook pro?

Someone here that got their whole laptop replaced?
 

49erRedGold

Suspended
Dec 8, 2019
77
129
Did they jack up the price at the same time they removed the MagSafe? Knowing this would lead to increased number of claims

If one requires MagSafe to keep the computer from being yanked to the ground then the user is just being 100% careless. Mac laptops have been made for many years before Magsafe was brought out. People shouldn't need their hand held by the manufacturer for everything they buy. There's a point where responsibility of the owner must be taken into consideration.
 

kingtj

macrumors 68030
Oct 23, 2003
2,606
749
Brunswick, MD
Yeah ... My experience working with Apple with quite a few corporate-owned Macs that have gone in for service over the years? Anything cosmetic is the most difficult to get them to do anything with. On the older aluminum Macbook Pros, the bottom cover used to be really easy to replace if needed. Yet back then, they put such a high cost on the repair part, it made it prohibitive to do as an out-of-pocket repair. And as later models went to this unibody design, it's become a big, labor-intensive job to swap the cover.

Even when you try really hard not to scratch a newer Macbook, I've seen issues where the area to the sides of the keyboard gets discolored slightly over time and looks more like oxidation than dirt you can just clean off. Again, Apple will call this normal wear and tear.

No matter what Apple's advertising copy says about AppleCare+, I'd really consider it more of a way to extend the protections you'd expect from the standard 1 year factory warranty, plus the ability to get accidentally broken screens replaced up to 2 times, if needed. If you view it that way, it's very likely still something you'll want to purchase ... but it's not a magic solution for anything that can go wrong.

Liquid damage is a really tough one because it's ALWAYS been the quickest way to completely destroy a machine. Once you start shorting everything out on the circuit board randomly due to liquid bridging all the connections, you never know what will result. It seems to me with AppleCare+, Apple is more or less saying they'll cover partial failures even if one of their internal sensors changes color to indicate liquid. But they're not going to cover catastrophic failures. Liquid gets a keyboard sticky so some keys stop typing right? Sure, it's covered. Liquid gets in so you see water droplets behind the LCD display but everything still runs? Yeah, they might just give you a new top cover/assembly, dry out the insides, and call it a day. Totally dead and won't boot? Probably out of luck.
 

MacBookGamer

macrumors regular
Nov 15, 2019
117
118
Imagine if AppleCare covered cosmetic damage. Literally everyone would demand a new Mac. They'd be losing money.
 

x-evil-x

macrumors 603
Jul 13, 2008
5,597
3,281
To all of you saying they should cause additional catastrophic damage to justify the repair, the ironic thing is there is also a clause in the agreement that says that catastrophic damage from liquid or crushing is also not covered ?

Found a thread where someone spilled coffee on his Mac, which is exactly the kind of thing I bought AC+ for, but apparently the Apple Store refused to cover repair despite AC+ because there was too much damage.

Sounds like OP just can't win. And it sounds like the contract is designed so Apple kind of always has a way out if they want to use it.
so take a dropper with some coffee and start at a corner of the keyboard and keep adding drops till it stops working.
Seriously is apple saying if there is a large spill covering the entire keyboard length then they assume it was intentional? Or dropping it super hard or multiple impacts would make it seem intentional.
So use your brain and ruin it with minimal amount of damage it is. Thanks apple.
 

jeyf

macrumors 68020
Jan 20, 2009
2,173
1,044
with today's reliability i would question buying warranty protection for electrinics.
 

Camarillo Brillo

macrumors 6502a
Dec 6, 2019
531
525
with today's reliability i would question buying warranty protection for electrinics.

I agree

I’ve had great luck with my Apple electronics. I’ll risk it. I buy electronics with a credit card that adds a year to the manufacturers warranty anyway. I’ll file a credit card claim if I have to.
 

mightyjabba

macrumors 68000
Sep 25, 2014
1,586
328
Tatooine
I agree

I’ve had great luck with my Apple electronics. I’ll risk it. I buy electronics with a credit card that adds a year to the manufacturers warranty anyway. I’ll file a credit card claim if I have to.
This was my strategy as well. I intentionally used a card that has double warranty (which I have actually used once successfully in the past). It wouldn't help with accidental damage, but the situations where that can actually help seem more limited than you might think, and in any case I have literally never damaged a computer in 30ish years of laptop ownership. (Of course having said that, I will now immediately drop my new MBP.)
 

mcpix

macrumors 6502
May 13, 2005
303
85
I'm surprised by this as well, as I also assumed that AppleCare+ would cover dents to the case. I have a 2017 13" MBP that has a dent on the corner that I was planning to send in for repair.

I always mail my laptops in for service. I've found that the service people seem to be more accommodating (at least based upon the experiences I read about on this site). I once sent in a 2012 Retina MBP for the screen delimitation issue and I also asked them to replace the battery (which I would pay for). They replaced both items for free.
 

TheRealAlex

macrumors 68030
Sep 2, 2015
2,985
2,249
I recently dropped my Macbook Pro on the concrete and put some rather severe dents and scuffs on the case itself. Luckily I had Applecare+ which covers accidental drop damage to the external enclosure! No, apparently it doesn't cover "cosmetic damage", which is a BS cop out considering how they describe the coverage on their sales page:

This is the fine print from the Applecare+ web site:

"...up to two incidents of accidental damage from handling of your Mac, each incident being subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other damage, plus applicable tax."

"Accidental damage from the handling of your mac, $99 for external enclosure damage". That is literally what happened!

Essentially the problem is I didn't drop it hard enough?
This is exactly what Youtubers aka clout chasers do with every new Apple product launch and how I learned to destroy my devices. Basically you buy a new product you get full AppCare+ you film yourself breaking or destroying that product. You get easily $2,000 in YouTube revenue if your channels qualifies and is partnered. Or it’s a good way to grow your views. You take back the destroyed product back to Apple and they give you a new one. Congrats you just got $2,000 off your new 16” MacBook Pro.
yes it’s abusing the system.


To solve your problem. Just destroy your Macbook Pro and pay the $99 tax and get a replacement
 
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Glockworkorange

Suspended
Feb 10, 2015
2,511
4,184
Chicago, Illinois
"accidentally" run it over with your car, then it won't be functional...
This is not a bad idea. Truly.
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I'm surprised by this as well, as I also assumed that AppleCare+ would cover dents to the case. I have a 2017 13" MBP that has a dent on the corner that I was planning to send in for repair.

I always mail my laptops in for service. I've found that the service people seem to be more accommodating (at least based upon the experiences I read about on this site). I once sent in a 2012 Retina MBP for the screen delimitation issue and I also asked them to replace the battery (which I would pay for). They replaced both items for free.
What are they supposed to do? Hammer out the dent?
 

jerryk

macrumors 604
Nov 3, 2011
7,421
4,208
SF Bay Area
If one requires MagSafe to keep the computer from being yanked to the ground then the user is just being 100% careless. Mac laptops have been made for many years before Magsafe was brought out. People shouldn't need their hand held by the manufacturer for everything they buy. There's a point where responsibility of the owner must be taken into consideration.

Plus the magsafe charger design was poor. Having a non-removable cable with no support lead to many of the cords fraying and people having to buy new chargers just to fix the frayed cable. Give me a removable USB-c cable any time.
 
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mightyjabba

macrumors 68000
Sep 25, 2014
1,586
328
Tatooine
Plus the magsafe charger design was poor. Having a non-removable cable with no support lead to many of the cords fraying and people having to buy new chargers just to fix the frayed cable. Give me a removable USB-c cable any time.
Well there’s nothing inherent to the MagSafe concept that says the cable has to be non-removable. And in any case I would rather replace a charger than a computer.
 
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