>>This is a post I recently made to Reddit about my ATV issues. I thought it may be of interest to you guys too. Original is here. I've removed some swearing from this edit, because MacRumours is a much more gentle place!<<
After replacing my sadly defunct ATV Gen 1 with a shiny new black ATV2, initially I was very pleased - small, fast, cool. Pleased that is, until I actually decided to play a movie.
"THIS CONTENT REQUIRES HDCP FOR PLAYBACK. HDCP isn't supported by your HDMI connection."
Well shiver me timbers.
I play a movie I ripped from disc (ahhhhhrrrr - it's just a backup copy!). No problem, looks great. But try any movie from the iTunes Store: HDCP error! Scuppered!
Mind you, I'm using exactly the same cable and TV as previously when my ATV1 was working, but now my legitimately purchased movies won't play because of some mysterious HDCP error with the ATV2. The joys of being a legitimate customer!
I turn off the TV and ATV, plug them back in, turn them on in sequences, and try all this in various combinations as suggested by the Apple Support site and every single unhelpful forum I can Google. Nothing, of course. I wouldn't expect it to be easy. I mean, I paid for all these films. Would they want me to enjoy them and buy more? Of course not!
Now, I'm a simple guy when I'm home. I just want to put on a movie for my kids to watch. It's pretty, pretty, pretty, pretty straightforward. Except now I've got to spend hours calling some support number to begin the painful process of ME having to sort out a problem caused by the movie industry in their attempt to prevent me becoming a pirate.
I mean, if this is what's going to happen, they should just hand out eyepatches and parrots in the Apple Stores!
The Genius Bar guys should just be straight up -
"Hi, buying an ATV? Well, here. Take this simple copy of Handbrake! Make sure you check the system requirements - did you see we recommend a 100gb/month internet plan and an account with Demoniod?! Yes, you'll need a Bit Torrent client! We recommended Transmission!"
I'm sure if I tried, there's a really simple solution. I probably just need to put the ATV to sleep, turn the TV off, turn it on, wait 10 seconds, wake the ATV, turn the TV off, reset my network, turn the tv on, and then simply play my movie. I probably just need to do this every day or something!
I know it's pointless to complain. I mean, I should just waste my time trying all this rubbish until I find where the problem is! Because, you know, my charge out rate is only $300/hour and I know Apple will have no problem in me sending them an invoice for the time I spend to get it all working fine.
But in the end it doesn't matter. Their cunning plan has worked, because I'm tired and have better things to do.
Stuff the iTunes store, now I'm downloading every single thing I can find.
After replacing my sadly defunct ATV Gen 1 with a shiny new black ATV2, initially I was very pleased - small, fast, cool. Pleased that is, until I actually decided to play a movie.
- Movie starts playing.
- Movie stops playing after 5 seconds.
- Screen goes black, and then....
"THIS CONTENT REQUIRES HDCP FOR PLAYBACK. HDCP isn't supported by your HDMI connection."
Well shiver me timbers.
I play a movie I ripped from disc (ahhhhhrrrr - it's just a backup copy!). No problem, looks great. But try any movie from the iTunes Store: HDCP error! Scuppered!
Mind you, I'm using exactly the same cable and TV as previously when my ATV1 was working, but now my legitimately purchased movies won't play because of some mysterious HDCP error with the ATV2. The joys of being a legitimate customer!
I turn off the TV and ATV, plug them back in, turn them on in sequences, and try all this in various combinations as suggested by the Apple Support site and every single unhelpful forum I can Google. Nothing, of course. I wouldn't expect it to be easy. I mean, I paid for all these films. Would they want me to enjoy them and buy more? Of course not!
Now, I'm a simple guy when I'm home. I just want to put on a movie for my kids to watch. It's pretty, pretty, pretty, pretty straightforward. Except now I've got to spend hours calling some support number to begin the painful process of ME having to sort out a problem caused by the movie industry in their attempt to prevent me becoming a pirate.
I mean, if this is what's going to happen, they should just hand out eyepatches and parrots in the Apple Stores!
The Genius Bar guys should just be straight up -
"Hi, buying an ATV? Well, here. Take this simple copy of Handbrake! Make sure you check the system requirements - did you see we recommend a 100gb/month internet plan and an account with Demoniod?! Yes, you'll need a Bit Torrent client! We recommended Transmission!"
I'm sure if I tried, there's a really simple solution. I probably just need to put the ATV to sleep, turn the TV off, turn it on, wait 10 seconds, wake the ATV, turn the TV off, reset my network, turn the tv on, and then simply play my movie. I probably just need to do this every day or something!
I know it's pointless to complain. I mean, I should just waste my time trying all this rubbish until I find where the problem is! Because, you know, my charge out rate is only $300/hour and I know Apple will have no problem in me sending them an invoice for the time I spend to get it all working fine.
But in the end it doesn't matter. Their cunning plan has worked, because I'm tired and have better things to do.
Stuff the iTunes store, now I'm downloading every single thing I can find.