I was being facetious. I'm more surprised that Apple didn't beta test the launch in house before going live. Seems like they didn't do any testing of the system.
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AppStore:"The code you entered is not recognized as valid code" (or Already Redeemed)
- Thread starter sevimli
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I was being facetious. I'm more surprised that Apple didn't beta test the launch in house before going live. Seems like they didn't do any testing of the system.
This is why I hope Apples era of secrecy is ending. Their world is just getting too big to do all these gigantic projects without some sort of beta program or small market testing. in this case, it would've made sense to give the up-to-date people a day or two prerelease since we already paid for our hardware.
BTW: to all those who got the "invalid code" message: you're not doing it right. I just found out that the code in the second message we received isn't meant to be redeemed. Instead, it unlocks the PDF that was attached to the 1st message. Inside the PDF, there's the actual App Store code. However, the latter still doesn't work. Now I also get the "been already used" message.
I'm really disappointed at this moment.
I'm really disappointed at this moment.
Which email are you guys requesting support from? I fired one off early this morning to uptodatesupport@apple.com but have not heard a response yet.
I did the same and haven't heard a peep yet either. I have no problem with that as long as the next correspondence comes accompanied with a new redemption code. But, if there is some special email or claim page I'm supposed to be using to report a bum code, I'd love to know what it is.
Just got off the phone with Apple. Guy said that it's a known issue and they're able to track the Up To Date Program people who received the "Code already been used" message for Mountain Lion so they're going back and sending out more codes to those people who got that message. Said I should receive it in the next 24 hours.
So are we suppose to call them? I signed up for the program this morning and got the email an hour later and my code said it's been redeemed.
Should I call them or do they plan on sending the emails out themselves?
Should I call them or do they plan on sending the emails out themselves?
For what it's worth, I used:
Contact Apple Support > All Products & Services > Apps & Software > Mac apps > Mac App Store > Purchases, Billing & Redemption > The topic is not listed
...and made sure the title of the request included the relevant keywords.
It sounds like the whole replacement-code process is being automated so I doubt contacting them about the issue has any effect on the speed of replacement.
I did this just now. Can't hurt. And, its better than hearing later that I would have gotten a new code faster if I had. At this point, I'm just tossing salt over my shoulder.
I did this too and got an email saying that a replacement code had already been sent. Of course, I never received a replacement code, and there has been no response to my follow up email. So it appears now instead of telling people 24 hours, 2 days, 3 days, 5 days, whatever, they are explicitly lying and saying they already sent codes...
Hopefully the customer service representative meant they already put in place the system that will send the new codes....
I just got this:
"myname, as I further checked this for you it looks like your new code is still being processed as it is still showing pending here on our end. It may take up to 72 hours. Your patience on this matter will be greatly appreciated."
"myname, as I further checked this for you it looks like your new code is still being processed as it is still showing pending here on our end. It may take up to 72 hours. Your patience on this matter will be greatly appreciated."
guys, email them and ask if you can purchase the os form the app store, and if they would refund the payment, act up and say that you dont have any other time during the week etc lol
Let us know if anyone does ask and gets a response, im asking now.
Quick question, Do I qualify for a free upgrade with refurb 2011 my macbook pro that I bought on june 20th? It's serial # is FC723LL/A