Carrier AT&T 2018 iPhone Pre-Order Thread

[iphone1027]

My order just says preparing to ship on AT&T website and can't track by reference number yet on UPS so no label created.

Is there a chance it could be coming via FedEx versus UPS?

 

[jamezr]

Is there a chance it could be coming via FedEx versus UPS?

yes......tried both and the same result Hoping it is UPS for me. I can request a hold and pick it rather than wait for it to be delivered. the UPS delivery hub is only 4 miles from my house.

 

[pst23]

My order just says preparing to ship on AT&T website and can't track by reference number yet on UPS so no label created.

Dial *6737# on your phone

 

[iphone1027]

yes......tried both and the same result Hoping it is UPS for me. I can request a hold and pick it rather than wait for it to be delivered. the UPS delivery hub is only 4 miles from my house.

Same here. The hub is about 5 mi from my house. I can’t track via UPS either.

 

[bmdub]

Just tried *6737# and mine says “We're sorry. Requested information is currently unavailable. Please try again later.” Did this for the other line I have ordered too and got the same message.

Did you use your order number? I got that when I used my order number but when I used the wireless number, it worked.

 

[AppleDior31]

What does the website say for your order ?

The website says still processing.
[doublepost=1537188456][/doublepost]

Did you use your order number? I got that when I used my order number but when I used the wireless number, it worked.

I used our cell numbers.

 

[pst23]

Did you use your order number? I got that when I used my order number but when I used the wireless number, it worked.

What did it say with your wireless number

 

[jterp7]

still in processing for me

 

[Guda.FL]

My apple app order has UPS # I see it on ups app. Nothing through ATT yet as well, does say preparing to ship.

 

[bmdub]

What did it say with your wireless number

 

[titrau]

Most ATT buyer will ship in wednesday and friday delivery ....100%

 

[blairh]

Checked both my UPS and FedEx accounts online. I have a Max coming for September 21st and nothing is showing up on both sites just yet.

 

[illstrumental]

Has anyone's 512gb XS Max gone into preparing to ship yet?

Nope.

 

[pst23]

My apple app order has UPS # I see it on ups app. Nothing through ATT yet as well, does say preparing to ship.

Your in the wrong thread. This is for att.com orders.

 

[guitarwiz23]

I have orders in for an XS SG 256GB and XS Max SG 256GB. Both orders show preparing to ship through my app and through he AT&T website. Using the text interface and searching by wireless number they both show back ordered. Can't seem to anything in the text interface when using the order number.

 

[iphone1027]

I have orders in for an XS SG 256GB and XS Max SG 256GB. Both orders show preparing to ship through my app and through he AT&T website. Using the text interface and searching by wireless number they both show back ordered. Can't seem to anything in the text interface when using the order number.

Same here although I only have a Xs Max 256 ordered.

 

[Ferrd]

Well, ATT just told me they do not have any XS Max, and therefore they need to cancel my order. WTF! I had ordered XS Max, silver, 64gb

 

[jterp7]

Well, ATT just told me they do not have any XS Max, and therefore they need to cancel my order. WTF! I had ordered XS Max, silver, 64gb

when did you get your order in?

 

[Ferrd]

2:57am (before the 3am release on the east coast).

 

[iphone1027]

Well, ATT just told me they do not have any XS Max, and therefore they need to cancel my order. WTF! I had ordered XS Max, silver, 64gb

What?!? That doesn’t sound right. I think they’re looking at limited information since the packages are coming from China and the rep has no other info. AT&T reps are notorious for not knowing information

 

[Ferrd]

Nope. I'm frustrated.

 

[iphone1027]

Nope. I'm frustrated.

Let’s assume that were true. Then what the rep is saying is anyone who ordered that model of phone after you has no chance of getting the phone? That would definitely upset a tremendous amount of people that ordered after you and had the delivery date of the 21st.
Makes absolutely no sense. I don’t think AT&T would risk that. I believe the rep you got has no clue what they’re doing.

 

[Bandit03]

Nope. I'm frustrated.

Now that would piss me off. Are you going to try to go up the chain with customer service?

 

[blairh]

Well, ATT just told me they do not have any XS Max, and therefore they need to cancel my order. WTF! I had ordered XS Max, silver, 64gb

Doesn't make sense. All 64 GB variants of the Max are available for shipment on September 21st right now on their site. I seriously doubt the website is wrong. AT&T reps tend to be idiots honestly.

 

[bmdub]

Nope. I'm frustrated.

I just so happen to have the phone number for the office of the president. Message me if you'd like it.