Carrier AT&T 2018 iPhone Pre-Order Thread

[Blackbird77]

I am getting paranoid now that people are getting preparing to ship while I am still in progress. Even though I probably shouldn't be

Don't worry, Turk. (Have you seen the movie, "The Man"? Re: Turk.) I'm sure your order is fine. I placed three iPhone orders, and the second one says preparing to ship. The other two still say In progress. AT&T is notorious for crappy order status updates. In case you didn't see the link pst23 posted, look at the following link. It seems more encouraging than the order status...

https://www.att.com/eos/unauth/eosLogin?productType=wireline&customerType=SMB

 

[cbarnes3121]

Why everybody getting worry too much ...
Now thru Wednesday if we dont see prepare for ship on status that mean 1-2 weeks delay

If we see prepare for ship that mean will arrive 9/21 and latest 9/22 .....

Fastest preorder delivery ranking >>

1-Apple
2-Bestbuy
3-ATT. << we are ok in list >>
4-Tmobile
5-Verizon
6-Sprint

prior to this year i have been with sprint and i pre ordered and always got my phone on launch day this my first year with att and i hope its the same with them but i see mine is still saying in process . i use to go to best buy on launch day it was always horrible had to settle for what they had in stock

 

[Complex757]

I had a silver X, I thought I would go with the space grey Max this year. I thought about the gold, but I'm not sure I'd like it.

I didn't order until yesterday, so hopefully I get it on Friday.

 

[gatorknight904]

Space Gray XS Max 256gb
Order date: 09/14/2018 at 10:50:26 a.m. ET

Received 2 emails
Status: Preparing to Ship

Gold XS Max 256gb
Order date: 09/14/2018 at 11:08:11 a.m. ET

Received 2 emails
Status: In Process

 

[mwhals]

Canceled my Next 30 order and placed a new one for Next 24. Expected delivery was 9/21, but is now 9/24 to 10/1. Not a big deal to me as my iPhone 8 Plus will be fine for one more week.

This was for a 512 GB XS Max.

 

[Vegason]

Preparing to ship!
No charge on card yet.

 

[AppleDior31]

Hey, does anyone know how i'm able to change the installment plan option from 30 to 24? I accidentally picked the wrong one when quickly ordering, and now I need to change it.

I did that last year. Talking to reps on the phone got me nowhere. It was easier to go to the AT&T store so they can call it in to fix.

 

[Devildog08]

Canceled my Next 30 order and placed a new one for Next 24. Expected delivery was 9/21, but is now 9/24 to 10/1. Not a big deal to me as my iPhone 8 Plus will be fine for one more week.

This was for a 512 GB XS Max.

Yes I just checked the dates look to have slipped past launch day on all colors 256 and 512 models.

 

[unibility]

Yes I just checked the dates look to have slipped past launch day on all colors 256 and 512 models.

Placed my iPhone XS 512GB and estimated delivery date is 10-01-2018.

 

[Complex757]

Wouldn’t I still be able to go through UPS/FedEx and possibly have them hold at location?

I'm pretty sure that you can only do this after the first failed delivery attempt with FedEx.

If you are signed up for MyChoice(UPS) or FexEx 's app they allow you to hold at a UPS/FedEx facilitiy.

 

[jediobiwan]

Just got this email on the oder I was worried about:

Status: PENDING

It looks like we couldn't complete your order XX-XXXXXXXX.

Let's get things back on track. Call us at the number below, and have your order number and passcode handy.

Be sure to get in touch with us by midnight ET on 9/30/2018 or we'll have to cancel your order.
​

Too bad they email that 11 minutes AFTER all of the call centers close. Trying chat support but at this rate it would probably be faster to cancel and reorder.

 

[Devildog08]

Just got this email on the oder I was worried about:

Status: PENDING

It looks like we couldn't complete your order XX-XXXXXXXX.

Let's get things back on track. Call us at the number below, and have your order number and passcode handy.

Be sure to get in touch with us by midnight ET on 9/30/2018 or we'll have to cancel your order.
​

Too bad they email that 11 minutes AFTER all of the call centers close. Trying chat support but at this rate it would probably be faster to cancel and reorder.

Did you get both emails prior to that email?

 

[jediobiwan]

Did you get both emails prior to that email?

Only the first one on that order.
[doublepost=1537152506][/doublepost]At this point, just going to cancel and reorder because everything I've seen here in the past has said that people called ATT and they just cancelled and reordered when there has been a problem previously.

 

[Devildog08]

Only the first one on that order.
[doublepost=1537152506][/doublepost]At this point, just going to cancel and reorder because everything I've seen here in the past has said that people called ATT and they just cancelled and reordered when there has been a problem previously.

Only 64gb all colors XS max is in stock for the 21st and the silver 512gb

 

[JWATT]

Welp, no longer buying an iPhone now that I know I can't use my apple gift card on the purchase

 

[jediobiwan]

Only 64gb all colors XS max is in stock for the 21st and the silver 512gb

Yeah I saw that, was thinking about going with the 512 Silver. It's my wife's upgrade and she doesn't want the silver, but I was on the fence between 256 and 512 and don't care about color, so was considering just switching SIMs when we get them.

That said, now I can't get to the offending order to cancel it so maybe I should just wait. Why does ATT have to be such a huge hassle every single year?

 

[Devildog08]

Welp, no longer buying an iPhone now that I know I can't use my apple gift card on the purchase

Depending on how much it’s for just use Apple.com and use the att upgrade system on there website.
[doublepost=1537153119][/doublepost]

Yeah I saw that, was thinking about going with the 512 Silver. It's my wife's upgrade and she doesn't want the silver, but I was on the fence between 256 and 512 and don't care about color, so was considering just switching SIMs when we get them.

That said, now I can't get to the offending order to cancel it so maybe I should just wait. Why does ATT have to be such a huge hassle every single year?

I had the same problem with the cancel button when I was told to call about my order twice. You will have to call to cancel it unfortunately unless chat can do it if they are open.
[doublepost=1537153213][/doublepost]

Yeah I saw that, was thinking about going with the 512 Silver. It's my wife's upgrade and she doesn't want the silver, but I was on the fence between 256 and 512 and don't care about color, so was considering just switching SIMs when we get them.

That said, now I can't get to the offending order to cancel it so maybe I should just wait. Why does ATT have to be such a huge hassle every single year?

I would do it and then try the store after you get it don’t open it.Try to exchange it and if no one has it just keep it.

 

[jediobiwan]

Depending on how much it’s for just use Apple.com and use the att upgrade system on there website.
[doublepost=1537153119][/doublepost]

I had the same problem with the cancel button when I was told to call about my order twice. You will have to call to cancel it unfortunately unless chat can do it if they are open.
[doublepost=1537153213][/doublepost]

I would do it and then try the store after you get it don’t open it.Try to exchange it and if no one has it just keep it.

Finally got it to cancel actually, now just gotta hope the upgrade eligibility resets so I don't have to deal with ATT customer support at 5AM before work.

 

[Devildog08]

Finally got it to cancel actually, now just gotta hope the upgrade eligibility resets so I don't have to deal with ATT customer support at 5AM before work.

Good luck let me know how it goes.

 

[turkeylunchable]

Don't worry, Turk. (Have you see the movie, "The Man"? Re: Turk.) I'm sure your order is fine. I placed three iPhone orders, and the second one says preparing to ship. The other two still say In progress. AT&T is notorious for crappy order status updates. In case you didn't see the link pst23 posted, look at the following link. It seems more encouraging than the order status...

https://www.att.com/eos/unauth/eosLogin?productType=wireline&customerType=SMB

lol no can't say I've seen that one.

I think part of my paranoia because I only got the "second" e-mail, the one with Here's an update on your order. But I never got whatever the first one is.

I'm sure I'll be fine.

 

[Skoal]

Still in progress :-(


As a side note, I LOVE this angst-filled time period when were all waiting on our phones lol. Its nice to have people to share my emotions with, as my fiance is an android user with a Note 9 that he didnt wake up at 3am to order and still got day 1 lol.

Ya thats one thing Android users have over iPhone users. Not enough people want them to ever have to worry about lack of product. I don't mean that as a jab at Android users at all. It's just two different animals.

 

[jediobiwan]

Still not resetting my upgrade eligibility. Going to try getting off my computer for an hour or so and hope for the best and that the 512 Silver Max is still available....

 

[scorpioria]

So doing *6737# and following the text promps I get this backorder text. If I remember correctly it gets to this state right before I get a tracking number! At least that is how it was last year

 

[Devildog08]

View attachment 782549 So doing *6737# and following the text promps I get this backorder text. If I remember correctly it gets to this state right before I get a tracking number! At least that is how it was last year

Is the for the phone or watch?
[doublepost=1537155694][/doublepost]

Still not resetting my upgrade eligibility. Going to try getting off my computer for an hour or so and hope for the best and that the 512 Silver Max is still available....

I wish you luck!

 

[DrHazmat11]

I laugh at myself every year.... when I pre-order the phone, I know it's only a week away from me getting the phone, but it always seems like it is the longest week ever. I just looked at the calendar and was like UGH ITS ONLY BEEN 3 DAYS?! IT FEELS LIKE AN ETERNITY SINCE I PLACED MY PRE-ORDER LOL.