I gave up on all this after 6+ hours on chat/phone. I had made the change to Unlimited Plus Enhanced, then noticed later in the month that my speeds were pretty bad, and no hotspot capability.
More than once, they attempted to fix this by changing me to a multi-line account, which is essentially $60 more/month.
Only 1.5mb for video (on the larger iPad), and 3mb, made me not want it. Especially since all their information indicated I should get the same speeds and restrictions as the phone.
So I dropped to ATT Prepaid for my phone ($40/month for 8GB), and I'll decide later about the iPad. In the short term, I'm using the $10/5GB T-Mobile plan. So ATT is losing over $50/month by their unwillingness/inability to follow through with their offers.
I will lose a $15/month discount on my DTV Now.
More than once, they attempted to fix this by changing me to a multi-line account, which is essentially $60 more/month.
Only 1.5mb for video (on the larger iPad), and 3mb, made me not want it. Especially since all their information indicated I should get the same speeds and restrictions as the phone.
So I dropped to ATT Prepaid for my phone ($40/month for 8GB), and I'll decide later about the iPad. In the short term, I'm using the $10/5GB T-Mobile plan. So ATT is losing over $50/month by their unwillingness/inability to follow through with their offers.
I will lose a $15/month discount on my DTV Now.