Yup, it was remote. As Long as I know it’s the most accurate way possible other than going to the actual service center. Refered by many website as “ gold standard of battery tests”. What I read in the internet is that battery life and other iOS apps like that are totally miscalculated and they’re totally not reliable since after iOS 10 their access to battery information was caught off. And for coconut battery it only looks for mah which is not right to only depend on the mah for the health. On the official Apple website it always gives the unit for its batteries in watt-hour. Do you ever wonder why, we’ll it’s because if a battery has the same mah as the other battery but has a higher voltage, it actually has a lower capacity and that’s proven scientifically. But watt-hour considers voltage as well and it’s known to be the most reliable measure for batteries. In this case, my iPad as written in the Apple website, has a capacity of 32.4 watt-hour. Now let’s convert the current mah I have in coconut battery to watt hour. I’m too lazy to calculate by my own so I use a website that does this for me. Since coconut battery doesn’t give the voltage, I have to use battery life to see that( no other choice)(4.2 V). So by using voltage and mah we can figure out the watt hour and guess what, it’s 34.6 watt hour. Even higher than the promised capacity( which is probably because battery life isn’t reliable but I still used the apps you use to check your battery health). What I’m guessing here is that Apple battery tests don’t only depend on mah but also consider the voltage and they have access to way more information than any other apps which makes it way more accurate. Apart from all of those, I feel like my battery is way beyond the promised capacity because with light usage ( web browsing, watching YouTube, sketching and etc.) until 20% I get 10 hours of battery life and guess if I continue until 0% I would get 12 hours, way beyond promised. I got two very reliable sources, my heart and Apple telling me that my battery is doing as original and I don’t let unreliable apps ruin this fact. This is not just a reply but something to make people aware that apps such as coconut battery may not always tell the truth.
[doublepost=1528857694][/doublepost]By the way, they told that me that they didn’t have a unit for the max capacity and only gave it as percentage ( 99%). By asking my current cycle, I made sure that their information was up to date which it was.
[doublepost=1528858249][/doublepost]Also, you said that it takes it from previous two weeks. I don’t think it’s that because the guy literally told me that my current max capacity is 99%. I don’t know where do you get your information from but I can contact them and ask if it’s from previous two week or it’s literally current. I’ll check that
[doublepost=1528859560][/doublepost]I just chatted with an Apple advisor and I was told that it's based on current reading and not previous two weeks. She also told me that the remote diagnostic uses the same system as the service center diagnostic and she confirmed it's as accurate as going to the service center. So we can literally say it's the most reliable way
I put couple links below that I found interesting when I was having problems with my previous devices.
https://forums.macrumors.com/threads/battery-wear-on-brand-new-ipad-pro.2060259/#post-25675956
https://forums.macrumors.com/threads/ipad-pro-10-5-battery-wear-level.2065716/#post-25677054
https://forums.macrumors.com/thread...ycles-on-ipad-pro-10-5.2116074/#post-26004762
Anyway, it is the main thing that you are happy with your device battery and that you got very detailed explanation from the best possible source.
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