I do feel ripped off or at least duped. I wouldn't have gotten Apple Care unless he mentioned that I could get my battery replaces for whatever reason and that if I wanted to get the education discount than I'd have to buy Apple care now.
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Best Advice of the Day -->from an Apple Sales Guy
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I do feel ripped off or at least duped. I wouldn't have gotten Apple Care unless he mentioned that I could get my battery replaces for whatever reason and that if I wanted to get the education discount than I'd have to buy Apple care now.
LOL geeeeeesus you people around here need the drama!
OP you hardly got ripped off. You got a good buy on a good warranty that most would say "if you have the money buy". Especially on a firs rev, well of sorts.
Whether the guy was telling you what he thought was the truth or not will probably never be known at this point. I've been told so many things from so many different "geniuses" over the years and each one with his/her own new story... it's hard to tell where these "clowns" get trained or informed or if they even do.
I truly believe that half the time they actually do think they are telling you what they know to be the honest to goodness truth, even if it in fact is not. Chances are this guy is another genius moron who really doesn't know wtf he's talking about. Rarely right but never in doubt is pre-req # 1 for Apple store customer service reps!
It's not like he talked you into the last rev MBA for today's highest end price. You bought Applecare...it brings a good piece of mind on a really nice new piece of tech. I say kick back, crack a cold one and enjoy your new beautiful little beast! Cheers.
sorry tommyboy ... this guy is padding his sales #s by being dishonest ... Apple is a classy company and wants every customer to have an excellent buying experience.
hopefully they catch him and show him the door.
He would be better suited working at Best Buy.
Just so we're straight mate I can't tell you how you feel or how to feel, nor am I trying to. Just trying to shine some light from the other perspective. Maybe, just maybe, the guy thought what he was telling you was in fact legit and the truth. Then again maybe he was one of the thousands of conniving just sell it
genius' employed by the mn. Either way, if you feel duped you feel duped and will handle as you see fit. Here is to hoping it doesn't completely ruin what should be an exciting new purchase rush.
in general extended warranties are to be considered carefully.
if you drop or get you MBA stolen then you have wasted your apple care unless you buy a new one and transfer the apple care over. but are you sure you buy a new MBA if you drop it in 2 years from now? you got talked into a purchase that was unneccessary at this time.
This truly made me laugh. Yep Apple cares about the customer. In fact I'd bet Steve is going to search this guy out personally and see to it that he gets fired for making SALES! They aren't different than any other company in this greed and need country of ours...bottom lines are all that matters.
running a successful company is not just about Bottom Line ... Customer service is a skill and usually leads to management.
That is why Managers are people pleasers ... not misleaders
I can assure you misleading sales people is not Apple's MO.
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Since you bought it already, enjoy the piece of mind! We all have our own opinions and it is a gamble to what breaks and if you will have and still use this computer for 3 years but simply enjoy knowing that your covered!!!
Worst case is it'll help you sell it after a year when you want the next great thing!
Since you bought it already, enjoy the piece of mind! We all have our own opinions and it is a gamble to what breaks and if you will have and still use this computer for 3 years but simply enjoy knowing that your covered!!!
Worst case is it'll help you sell it after a year when you want the next great thing!
I think you did a very wise decision buying apple care. I'll be paying 249.00 for mine! Have you ever called customer service for any issue? IF you are out of the 90 day Phone support period it's a charge every issue you have. When ever I've had a problem with a machine under apple care, it's never a problem. Even when I had a problem with the first time I didn't buy apple care, Apple was very nice. I think because of all that I buy. They go out of their way with customer service. Having Apple Care helps! It gives you 3 years of a peice of mind. Trust me, if you lose a board, or problems with HD's, it's a very expensive fix. With Apple Care, you just get it fixed. You can even sell your machine with the warrantee and transfer it to the new owner. Some would say you made a mistake, but I think you made a very wise decision. Good luck with your new machine. I know you will enjoy it....and even more by knowing you have piece of mind!
OC believe it or not I agree with your comments here 100%. I not trying to pick a fight. All I'm saying is to think all Apple employees care about their "customers" is a dead hopeful hang on to the past that once was America....like circa 1950. Especially some genius. People think these Apple genius' at the box stores are all knowing and smart and techy. They are not. In fact they are nothing more than what you pointed out earlier, Best Buy Customer Service Reps/Sales Reps...just with a cooler name and for a cooler company. They make about as much or as little as well, if that means anything to you or anyone else.
That being said there are really good one's and even some of them say things with the best of intentions thinking they are right, only to find out they were/are off base. Or maybe they don't find out and keep on spewing the half truths. There is room enough for both in
land, I'm just more of what some might call a "cynic" - what I call a realist, and feel there are more the latter than less.OC believe it or not I agree with your comments here 100%. I not trying to pick a fight. All I'm saying is to think all Apple employees care about their "customers" is a dead hopeful hang on to the past that once was America....like circa 1950. Especially some genius. People think these Apple genius' at the box stores are all knowing and smart and techy. They are not. In fact they are nothing more than what you pointed out earlier, Best Buy Customer Service Reps/Sales Reps...just with a cooler name and for a cooler company. They make about as much or as little as well, if that means anything to you or anyone else.
That being said there are really good one's and even some of them say things with the best of intentions thinking they are right, only to find out they were/are off base. Or maybe they don't find out and keep on spewing the half truths. There is room enough for both in
Very well put Tommy ... cheers
You should keep the AppleCare. It's good to have. I just bought it for my new MBA. I have also a) worked at AppleCare and have thus seen it from the inside and b) now work for an Apple VAR/Service Provider, and see it from the inside from another perspective. I attach AppleCare to 99% of my Mac sales. However, I am ALWAYS honest about exactly what it is, and what it is not. You absolutely can buy it at EDU pricing online at any point within your original 1-year warranty, and it will NOT cover a battery that is starting to lose life in a "normal" fashion. It also will not cover any sort of accidental damage. But let me repeat -- I still think it's good to have, and I bought it myself for the new MBA I just ordered.
I DO think you should go to the store you bought it at, and speak with the manager (not the salesperson himself.) Explain that you have done more research and that while you are going to keep the AppleCare, you do not appreciate the manipulative way it was sold to you. Because that wasn't right.
I DO think you should go to the store you bought it at, and speak with the manager (not the salesperson himself.) Explain that you have done more research and that while you are going to keep the AppleCare, you do not appreciate the manipulative way it was sold to you. Because that wasn't right.
1) It's not such a bad idea having an extended warranty on any laptop. Lots of people buy them.
2) Companies sell extended warranties for one reason; to make money.
3) Sounds like the sales guy in this case was over-zealous trying to sell you one, but is it worth letting it ruin your day? (See number 1.)
2) Companies sell extended warranties for one reason; to make money.
3) Sounds like the sales guy in this case was over-zealous trying to sell you one, but is it worth letting it ruin your day? (See number 1.)
Apple products are the only purchases I get the extended warranty on. Strange, I know, but I've needed it every time I've bought it- sometimes multiple times. Now, I'm not a total sucker (lol) I don't get it on iPhones, or iPods- just the macs I've purchased since the G4 iMac came out. In my experience it's been worth it every time- in fact it was ONLY because of apple care that my g4 iMac was replaced 2 years and 355 days after I originally bought it with a brand new (at the time) G5 iMac. So dont feel bad about getting it.
I understand that's not really the issue- and however you decide to deal with the salesman misleading you is up to you. My point is don't let it ruin your day- you did get a good price on the AppleCare. I understand the way he went about selling it to you is sitting a little uneasy with you, but that feeling will pass. Congrats on your new set up and don't let him diminish it one bit
I understand that's not really the issue- and however you decide to deal with the salesman misleading you is up to you. My point is don't let it ruin your day- you did get a good price on the AppleCare. I understand the way he went about selling it to you is sitting a little uneasy with you, but that feeling will pass. Congrats on your new set up and don't let him diminish it one bit
if you really want to get the point across to the store, send an email to the store, should be on the specialist's card and/or fill out the survey you may get if you had your receipt emailed to you. if you didn't, you can go to http://www.apple.com/retail/feedback/ and submit your feedback there. the online survey will have the most impact, as that affects the store's red zone metrics and will usually result in a member in the management team contacting you if you leave contact information. all in all though, not something that surprises me. i've seen assistant managers trying to get new mac owners to purchase one to one by dragging the safari icon from the dock and asking them to then open it. not knowing about spotlight or the finder, they say "I don't know" and end up feeling stupid rather then pleased over their new purchase. not a good tactic in my eyes.
The chances of anything failing in an Apple laptop in 17.4% (4.2% within the first year when AppleCare is already included). So you have a 13% chance of actually using your AppleCare.
Also, keep in mind that:
1. Since AppleCare doesn't cover accidental damage, it makes no sense to get it until your 12 months are up. If you break it, spill something on it, it gets lost/stolen, or destroyed in a fire in that time, you've wasted your money.
2. Not all repairs are higher than the price of AppleCare.
3. You are not insuring a new machine but a 1-3 year old machine with considerable less value.
4. Most credit cards double the manufacturer's original warranty. I get two years of coverage if I use a credit card. In addition, my AMEX also covers accidental damage and lost/stolen items.
5. The rate of accidental damage to a laptop is 10.6%. So you're almost as likely to break your laptop as need AppleCare.
All these numbers come from a SquareTrade study of over 30,000 new laptops conducted less than a year ago:
http://www.squaretrade.com/htm/pdf/SquareTrade_laptop_reliability_1109.pdf
EDIT: 6. Apple will cover repairs out of warranty for free if it's a known issue. I've had my hinge repaired on my old MBA and cracked case on my wife's white MacBook. Both out of warranty and for free.
Also, keep in mind that:
1. Since AppleCare doesn't cover accidental damage, it makes no sense to get it until your 12 months are up. If you break it, spill something on it, it gets lost/stolen, or destroyed in a fire in that time, you've wasted your money.
2. Not all repairs are higher than the price of AppleCare.
3. You are not insuring a new machine but a 1-3 year old machine with considerable less value.
4. Most credit cards double the manufacturer's original warranty. I get two years of coverage if I use a credit card. In addition, my AMEX also covers accidental damage and lost/stolen items.
5. The rate of accidental damage to a laptop is 10.6%. So you're almost as likely to break your laptop as need AppleCare.
All these numbers come from a SquareTrade study of over 30,000 new laptops conducted less than a year ago:
http://www.squaretrade.com/htm/pdf/SquareTrade_laptop_reliability_1109.pdf
EDIT: 6. Apple will cover repairs out of warranty for free if it's a known issue. I've had my hinge repaired on my old MBA and cracked case on my wife's white MacBook. Both out of warranty and for free.
Extended Apple Care is the biggest joke alongside .Mac
Only the Christian community people, boring middle-aged male tech-nerds, and suckers purchase it.
I'm thinking you have been suckered into it by a sales guy looking to bump his required quota. If he managed to get .Mac out of you too, I bet his boss bought him a free icepop.
Tough luck man, next time a sales guy comes to you, just tell him to piss off. They are there for one reason, to get their name on the receipt to reach their weekly quota. Go to a shop with pre-knowledge of what you want.
Only the Christian community people, boring middle-aged male tech-nerds, and suckers purchase it.
I'm thinking you have been suckered into it by a sales guy looking to bump his required quota. If he managed to get .Mac out of you too, I bet his boss bought him a free icepop.
Tough luck man, next time a sales guy comes to you, just tell him to piss off. They are there for one reason, to get their name on the receipt to reach their weekly quota. Go to a shop with pre-knowledge of what you want.
I had Applecare on the Titanium 15" Powerbook and my battery started dying. I had read of accounts on the Macworld forums about Apple replacing batteries under Applecare. Although it sounded too good to be true and was contrary to how any extended warranty I had ever seen worked I picked up the phone and called Apple. Sure enough, they sent me a new battery, no questions asked.
LOL geeeeeesus you people around here need the drama!
OP you hardly got ripped off. You got a good buy on a good warranty that most would say "if you have the money buy". Especially on a firs rev, well of sorts.
Whether the guy was telling you what he thought was the truth or not will probably never be known at this point. I've been told so many things from so many different "geniuses" over the years and each one with his/her own new story... it's hard to tell where these "clowns" get trained or informed or if they even do.
I truly believe that half the time they actually do think they are telling you what they know to be the honest to goodness truth, even if it in fact is not. Chances are this guy is another genius moron who really doesn't know wtf he's talking about. Rarely right but never in doubt is pre-req # 1 for Apple store customer service reps!
It's not like he talked you into the last rev MBA for today's highest end price. You bought Applecare...it brings a good piece of mind on a really nice new piece of tech. I say kick back, crack a cold one and enjoy your new beautiful little beast! Cheers.
+1
I wouldn't buy it either. Most apple devices I've owned has worked flawlessly. Say that maybe 1 in 100 devices break in some way. The chance of you getting value-for-money is pretty slim. And if something DOES happen, it's usually a battery that stops working, or some smaller part that needs exchanging. That job will probably cost about the same as what you paid in the first place for Apple Care. Only in very specific cases I'd say the "insurance" gives you back more than you paid for it. So, pay in advance for something that probably won't happen? No thanx. It's no wonder that the largest part of tech stores revenue comes from insurance and not from sales (perhaps not for apple, but for most others).
As a side note - I have 5 dogs. Where I live insurance is not mandatory, but if I want it, it costs a bit over $300 per pet and year. That makes $1500 per year in insurance. The most expensive thing that has happened to any pet in the last 10 years was about $1000 (surgery + rehab + revisits). Overall in the last 10 years I had costs of perhaps $1500 total that would be covered by insurance. So, by not having them insured I saved tons of money. I feel it's the same thing with Apple Care. Apple Care for all my Macs would cost a LOT more than paying for the repair / buy a new one if something should happen.
As a side note - I have 5 dogs. Where I live insurance is not mandatory, but if I want it, it costs a bit over $300 per pet and year. That makes $1500 per year in insurance. The most expensive thing that has happened to any pet in the last 10 years was about $1000 (surgery + rehab + revisits). Overall in the last 10 years I had costs of perhaps $1500 total that would be covered by insurance. So, by not having them insured I saved tons of money. I feel it's the same thing with Apple Care. Apple Care for all my Macs would cost a LOT more than paying for the repair / buy a new one if something should happen.
and the interesting thing is, many of the people that get Applecare are the ones who usually rush out to buy every new mac redesign, making it even less useful
