Best Advice of the Day -->from an Apple Sales Guy

[TheNewDude]

Warranties make companies money! That's the bottom line. The reason they push warranties is because they have huge markups on them.

As far as the comment about Apple being a classy company and customer service being excellent there, I would beg to differ. I recently purchased an iPhone from an Apple store and had a TERRIBLE experience. Even got indirectly accused of stealing when it was a simple error they had made and were able to verify that it was a mistake they had made.

At the end of the day it really just depends on the person you end up dealing with. Some people working there are nice, while others are hustlers.

I would call this sales person on it and write an email to Apple "Store Experience". (I sent them an email a month ago and still haven't heard back from them though).

Goodluck!

 

[icanboogie]

'Best advice' and 'sales guy' don't belong in the same sentence.

+1

- talking customers into buying an extended warranty is what (consumer electronics) sales people DO on a daily basis. it simply is their job.

- doing so is hardly a "best advice" or a sign of friendlyness.

- doing so does also not need to be a rip-off: telling about coverage "when the battery dies" ist not faulty, it is just not concise about the possible exact dying causes and their impact on the coverage.

- having apple care: you don't lose much, but you might not get much out of it. it doesn't hurt to have it, but it might very, very well not be needed. that is what insurances are all about.

to the OP: next time, think about the "qui bono" when talking to a sales person. if they are friendly they want to make out with you or, more likely, they want your money. or both.

meanwhile, enjoy your mac!

 

[mattb79]

Now, consumer laws may differ from country to country, but here's something that's true of most countries with fair trading...

ANYONE buying an extended warranty is getting ripped off. They're getting you to pay them an amount of money for something that you are entitled to for free.

It's called different things in different countries. In Australia, it's called Statutory Warranty.

You have your written manufacturer warranty (usually the one year warranty that is in the box) and your statutory warranty (covering the 'reasonable' life of a product). Of course, no manufacturer will advertise or inform you that you have statutory warranty rights outside of their warranty, because obviously they count on one of two things; 1.Your product breaks down outside written warranty, so you just replace it out of your own pocket, or 2. They want to upsell you for a so-called Extended Warranty.

I'll have to find the survey they did, but it's something like 1 in 100 people questioned knew that they had consumer rights outside of a written warranty.

So, how does it work?

You buy a shiny new 17" MacBook Pro, maxed out with all the trimmings. You decline the extended AppleCare and, lo and behold, it just plain dies after 18 months.

You go back to the store with your laptop, but they tell you they can't help you because it's not covered under their manufacturer warranty. Surprisingly, this is not illegal, because they're telling the truth; it's NOT covered under their WRITTEN manufacturer warranty. But it SHOULD be covered under your implied statutory warranty rights.

You see, the 'reasonable life' of a product is not something a manufacturer can make public knowledge. Firstly, if they tell you right from the start that your laptop will only last 5 years, you'll be reluctant to buy it, even if you had no intention of owning it for that whole time. Secondly, whatever's written is as good as a guarantee. If they say your laptop will only last 5 years, and it dies after 3, then their whole warranty system goes out the window and they know they'll no longer be able to get away with the shell game that is the warranty system.

Therefore, the 'reasonable life' of a product operates on a sliding scale. If you paid $3000 for your laptop, never made any modifications to it, used it within what could be considered normal use, then there's no excuse for it to fail after only 18 months. And despite being '6 months out of warranty', a small claims court would usually force the manufacturer to honour the statutory warranty...if it got to that. But businesses know all about this, and if you mention that you're aware of your implied/statutory warranty rights for the 'reasonable life' of a product, you'll likely get a sly wink and nod as they wrap up your repaired/replaced laptop.

That's not to say that you should run down to Best Buy every 18 months when your $5 chinese MP3 player breaks down. That's not going to get more than a "Well, you shouldn't have bought a crappy $5 chinese MP3 player..." from both the manufacturer and the consumer affairs department in your area.

But if you put down a few grand for a brand name TV, computer, fridge etc., then you would reasonably expect it to last a good 10 years or more of normal everyday use. And consumer affairs/fair trading assumes this too, which is why they will enforce by law if necessary your right to repair/replacement outside of written manufacturer warranty.

But keep in mind; you still need to follow the manufacturer warranty conditions, no matter what stupid clauses they have in there. If they say you can't open a certain seal, then you can't do it. If they say jumping on a trampoline with your new blender is against warranty, then it's void if you do. These things are there so that if you do them, they have the weight in their corner when you bring your laptop in 6 months outside of warranty, because they can claim that your breaking of their warranty conditions created an unforeseen condition that was outside their control.

I urge everyone to find their regional/state/federal department of consumer affairs (or whatever it's called in your country) and find out exactly what your rights are in regards to 'reasonable life' warranties.

This has been long-winded, I know, but hopefully it will save a few people from getting sucked in by the extended warranty scams.

 

[ssb333]

The Sales Guy said he does not get any commission, so that also made me believe in him more.

Ahh sales tactics. Lesson learned. Can I return Apple care? Lol.

 

[ssb333]

Now, consumer laws may differ from country to country, but here's something that's true of most countries with fair trading...

ANYONE buying an extended warranty is getting ripped off. They're getting you to pay them an amount of money for something that you are entitled to for free.

It's called different things in different countries. In Australia, it's called Statutory Warranty.

You have your written manufacturer warranty (usually the one year warranty that is in the box) and your statutory warranty (covering the 'reasonable' life of a product). Of course, no manufacturer will advertise or inform you that you have statutory warranty rights outside of their warranty, because obviously they count on one of two things; 1.Your product breaks down outside written warranty, so you just replace it out of your own pocket, or 2. They want to upsell you for a so-called Extended Warranty.

I'll have to find the survey they did, but it's something like 1 in 100 people questioned knew that they had consumer rights outside of a written warranty.

So, how does it work?

You buy a shiny new 17" MacBook Pro, maxed out with all the trimmings. You decline the extended AppleCare and, lo and behold, it just plain dies after 18 months.

You go back to the store with your laptop, but they tell you they can't help you because it's not covered under their manufacturer warranty. Surprisingly, this is not illegal, because they're telling the truth; it's NOT covered under their WRITTEN manufacturer warranty. But it SHOULD be covered under your implied statutory warranty rights.

You see, the 'reasonable life' of a product is not something a manufacturer can make public knowledge. Firstly, if they tell you right from the start that your laptop will only last 5 years, you'll be reluctant to buy it, even if you had no intention of owning it for that whole time. Secondly, whatever's written is as good as a guarantee. If they say your laptop will only last 5 years, and it dies after 3, then their whole warranty system goes out the window and they know they'll no longer be able to get away with the shell game that is the warranty system.

Therefore, the 'reasonable life' of a product operates on a sliding scale. If you paid $3000 for your laptop, never made any modifications to it, used it within what could be considered normal use, then there's no excuse for it to fail after only 18 months. And despite being '6 months out of warranty', a small claims court would usually force the manufacturer to honour the statutory warranty...if it got to that. But businesses know all about this, and if you mention that you're aware of your implied/statutory warranty rights for the 'reasonable life' of a product, you'll likely get a sly wink and nod as they wrap up your repaired/replaced laptop.

That's not to say that you should run down to Best Buy every 18 months when your $5 chinese MP3 player breaks down. That's not going to get more than a "Well, you shouldn't have bought a crappy $5 chinese MP3 player..." from both the manufacturer and the consumer affairs department in your area.

But if you put down a few grand for a brand name TV, computer, fridge etc., then you would reasonably expect it to last a good 10 years or more of normal everyday use. And consumer affairs/fair trading assumes this too, which is why they will enforce by law if necessary your right to repair/replacement outside of written manufacturer warranty.

But keep in mind; you still need to follow the manufacturer warranty conditions, no matter what stupid clauses they have in there. If they say you can't open a certain seal, then you can't do it. If they say jumping on a trampoline with your new blender is against warranty, then it's void if you do. These things are there so that if you do them, they have the weight in their corner when you bring your laptop in 6 months outside of warranty, because they can claim that your breaking of their warranty conditions created an unforeseen condition that was outside their control.

I urge everyone to find their regional/state/federal department of consumer affairs (or whatever it's called in your country) and find out exactly what your rights are in regards to 'reasonable life' warranties.

This has been long-winded, I know, but hopefully it will save a few people from getting sucked in by the extended warranty scams.

Thanks Matt. I will remember this. By the way, just out of curiosity, are you a lawyer?

 

[Rafterman]

and the interesting thing is, many of the people that get Applecare are the ones who usually rush out to buy every new mac redesign, making it even less useful

Exactly. I never own any Apple device long enough for the battery to go bad before upgrading to the latest, greatest.

 

[drjsway]

100% agreed. AppleCare does not cover anything that's the result of your own negligence. Therefore, you are paying them in advance for the possibility that they might've sold you a faulty product. That's absurd.

The couple of times that my macs have failed, Apple repaired them out of warranty for free. If they didn't, I wouldn't think, "Wow, maybe next time, I'll buy AppleCare." I would think, "Wow, maybe I'll stop buying Apple products."

 

[KPOM]

The Sales Guy said he does not get any commission, so that also made me believe in him more.

Ahh sales tactics. Lesson learned. Can I return Apple care? Lol.

You actually can cancel Apple Care within 30 days. You can also get a pro-rated refund after that period.

The sales person may not get commissions per se, but is definitely measured on the number of warranties sold. I think Apple gives performance bonuses to store managers and associates for hitting targets, so even though technically they are non-commissioned, they have an incentive to push warranties and up-sell.

Notebook PCs are one area where historically margins on extended warranties have been lower (i.e. you are more likely to recover the price over time). That said, $249 is 25% of the cost of the base model, and 14% of the price of even the most expensive model, so I suspect this is not the case here. Remember, all Macs come with a 1 year warranty, so Apple Care is just for the next 2 years (plus whatever phone support is worth - not much if you are near an Apple store).

 

[aristobrat]

Apple Care can be purchased anytime in the first year even with student discount ... why buy it now, your purchase already comes with Apple Care for the first year.

Purchases come with a one-year limited warranty, which is not quite the same thing as AppleCare. Specifically, the included one-year limited warranty doesn't offer free phone support after 90 days.

He should have also told you that you can get Apple Care off the market for half price.

If he tells you that, make sure he tells you unless you purchased your AppleCare from an authorized reseller, it can be canceled at any time, with no refunding of your money.

People think these Apple genius' at the box stores are all knowing and smart and techy. They are not. In fact they are nothing more than what you pointed out earlier, Best Buy Customer Service Reps/Sales Reps...just with a cooler name and for a cooler company.

FWIW, Apple's sales reps are called Specialists, not Geniuses.

In addition, my AMEX also covers accidental damage and lost/stolen items.

That is a very cool feature, although that coverage is only in effect for the first 90 days after a purchase.

The Sales Guy said he does not get any commission, so that also made me believe in him more.

That is correct. He is probably compared to his peers based on his sales of AppleCare, One-to-One, and MobileMe, but Apple does not pay their Specialists commissions.

 

[ssb333]

if you really want to get the point across to the store, send an email to the store, should be on the specialist's card and/or fill out the survey you may get if you had your receipt emailed to you. if you didn't, you can go to http://www.apple.com/retail/feedback/ and submit your feedback there. the online survey will have the most impact, as that affects the store's red zone metrics and will usually result in a member in the management team contacting you if you leave contact information. all in all though, not something that surprises me. i've seen assistant managers trying to get new mac owners to purchase one to one by dragging the safari icon from the dock and asking them to then open it. not knowing about spotlight or the finder, they say "I don't know" and end up feeling stupid rather then pleased over their new purchase. not a good tactic in my eyes.

Thank you!! I filled out the survey and left a long essay about how this is wrong. Left my contact information hopefully they will contact me.

 

[drjsway]

Purchases come with a one-year limited warranty, which is not quite the same thing as AppleCare. Specifically, the included one-year limited warranty doesn't offer free phone support after 90 days.

People keep mentioning the phone support like it has any value. What computer literate person wants to talk to tech support on the phone? Most people who buy AppleCare just want them to repair their computer when a piece of hardware malfunctions.

Plus, any person, with or without AppleCare, can make an appointment with a genius in person. How is that worse than phone support?

 

[KPOM]

People keep mentioning the phone support like it has any value. What computer literate person wants to talk to tech support on the phone? Most people who buy AppleCare just want them to repair their computer when a piece of hardware malfunctions.

Plus, any person, with or without AppleCare, can make an appointment with a genius in person. How is that worse than phone support?

The other thing you have to keep in mind is how likely you are to actually keep it for 3 years as a primary computer. Let's face it. The Air has 2008 internals. Sandy Bridge is coming soon, and by this time next year, don't be surprised if there is a Core i5 option for the MacBook Air, or a "MacBook Air Pro" 13" with one. That $249 would go a ways toward a replacement.

 

[aristobrat]

The sales person may not get commissions per se, but is definitely measured on the number of warranties sold. I think Apple gives performance bonuses to store managers and associates for hitting targets, so even though technically they are non-commissioned, they have an incentive to push warranties and up-sell.

Apple did away with bonuses to non-mgmt employees many years ago.

The mgmt employees that may receive bonuses have multiple targets they must achieve, one of which is their stores NetPromoter score (which is essentially what their customers think of the store).

So this is dual edged. If mgmt has their employees "push" things in a way that leaves a sour taste in their customers mouths, their stores NetPromoter scores fall. A store that is high on sales of services but is low on NetPromoter scores isn't going to warrant a performance bonus.

When I worked there as a Specialist, the targets (metrics) were amazingly low. AppleCare was 60%, MobileMe was 15%, and One-to-One was 40%. You didn't have to misrepresent a service in order to meet those goals. But you did need to see if they were a fit for each customer you worked with.

 

[dacapo]

Thank you!! I filled out the survey and left a long essay about how this is wrong. Left my contact information hopefully they will contact me.

The AppleCare purchase in itself was probably not a bad purchase. Even if you want to sell your MBA later, it'll have higher resale value.

But the way in which you were sold that AppleCare was dishonest.

If they let you refund the AppleCare, I'd refund it and give myself a whole year (minus a few days) to give it some thought.

Good luck!

 

[aristobrat]

Most people who buy AppleCare just want them to repair their computer when a piece of hardware malfunctions.

That wasn't my experience as a Specialist. I spent about 50% of my time talking to current Mac owners who had "how do I..." or "I'm having a problem with..." questions that could have been easily and immediately answered over the phone, had they purchased AppleCare.

The majority of people that bought Macs from the store I worked at were first -time Mac owners. Not that they were computer illiterate, but it was their first time around that particular block.

There were plenty of people who bought from the store I worked at that lived nowhere near it and thought the telephone support would be something they'd get use of.

Either way, working there, you simply explain how the things work. If someone like you finds no value in it, it wasn't any sweat off of my back. But just to let you know, there are quite a few people that do find value in the telephone support aspect of AppleCare.

 

[HLdan]

The Sales Guy said he does not get any commission, so that also made me believe in him more.

Ahh sales tactics. Lesson learned. Can I return Apple care? Lol.

I'm just frustrated right now with this forum. OP, you allowed this forum to have so much power that they have totally brainwashed you into thinking you've been ripped off and you have NOT. Applecare will serve you for more than just the battery. Say your screen developed a multitude of bad pixels, or you start having backlighting problems, or your logic board fails, or the screen hinge on your Air starts getting quite loose (AND THEY HAVE), and the SSD (although solid state) can still fail, well it will be your responsibility to pay for it and Apple charges a lot for repairs and 3rd party authorized centers aren't much different in costs. The default Applecare gives you only 90 days phone support and trust me it's much easier to deal with Apple over the phone then going to the Apple stores for support , so you did not get screwed.

I've had Applecare on all my Macs and have used it and I've had my Macs replaced with the newly upgraded models and Applecare paid for it. If I had to buy a new Mac it would be several times more than what Applecare charges. Apple will bend over backwards when you have Applecare. The people that tell you not to buy it don't know that.

Batteries have been known to explode. Die much earlier than projected. Stop charging after a very short amount of charging cycles. In that respect Apple will replace your battery. Sure, after 2-3 years of good use and the battery starts to show major wear then they are not going to replace it, that makes sense.

If the ONLY reason you bought Applecare was to get the battery replaced then by all means return it, you just may regret that decision later on. Also don't get in the guy's face over it, so what if he told you that you had to buy it now in order to get the student discount, it really doesn't matter now does it? Would you have bought it later? If so then it doesn't matter, but you may have not had the money later when the time comes either.

Someone said to show him this thread on MR. Don't do it. This forum has no law, at the end of the day Apple's terms and conditions are all that counts and that's all you should point out to him.

Although this is not an excuse for misinformation, you have to keep in mind that creative selling doesn't involve telling customers that you can buy it up to a year later, selling is getting the customer to buy now, period. You may not like the tactics but it's creative selling. The only way to avoid that is to avoid sales people and buy online. Everybody has a job to do and those that are not in sales, like the people on this forum, will make this guy out to be a criminal.

 

[milan03]

The moral of the story is: YOU'VE GOT YOURSELF AN APPLE CARE THAT COVERS YOU GLOBALLY FOR 3 YEARS FROM THE DATE OF PURCHASE.

You can be in China, or Australia, or the end of the world, if something happens to your mac, you will find someone to fix it. You can call Apple care, if there is an Apple store you can stop by, make an appointment and get it fixed, or if you are within 50miles radius from any store, they can send a service technician straight to your location to fix the issue.

You got the full 3 years global coverage for $66 LESS. Please tell me where did you get ripped off?

You didn't buy a dell or hp so when your computer dies they have a team of a**holes dedicated just to mess with you over the phone to tell you that you should call microsoft, and that it isnt their fault. You bought a mac product, where all you have to do when something go south is call one point of contact... Apple itself.

You should be happy, not mad.

 

[drjsway]

I'm just frustrated right now with this forum. OP, you allowed this forum to have so much power that they have totally brainwashed you into thinking you've been ripped off and you have NOT. Applecare will serve you for more than just the battery. Say your screen developed a multitude of bad pixels, or you start having backlighting problems, or your logic board fails, or the screen hinge on your Air starts getting quite loose (AND THEY HAVE), and the SSD (although solid state) can still fail, well it will be your responsibility to pay for it and Apple charges a lot for repairs and 3rd party authorized centers aren't much different in costs. The default Applecare gives you only 90 days phone support and trust me it's much easier to deal with Apple over the phone then going to the Apple stores for support , so you did not get screwed.

I've had Applecare on all my Macs and have used it and I've had my Macs replaced with the newly upgraded models and Applecare paid for it. If I had to buy a new Mac it would be several times more than what Applecare charges. Apple will bend over backwards when you have Applecare. The people that tell you not to buy it don't know

Known issues (like hinges) are covered out of warranty. Apple fixed my hinge out of warranty. Apple also replaced my MBA Rev A with a newly upgraded Rev B out of warranty (when the logic board failed and I started getting kernel panics). They fixed my wife's MacBook cracking and touchpad issue, out of warranty. They replaced my iPhone 3GS even when I told them that I dropped it and a valet stepped on it,

Apple will bend over backwards even if you don't have AppleCare. The people who have always had it don't know that.

 

[HLdan]

Known issues (like hinges) are covered out of warranty. Apple fixed my hinge out of warranty. Apple also replaced my MBA Rev A with a newly upgraded Rev B out of warranty (when the logic board failed and I started getting kernel panics). They fixed my wife's MacBook cracking and touchpad issue, out of warranty. They replaced my iPhone 3GS even when I told them that I dropped it and a valet stepped on it,

Apple will bend over backwards even if you don't have AppleCare. The people who have always had it don't know that.

Thanks for your uber smug answer and it's pretty poor advice from you to tell someone that they don't need Applecare just because YOU got service outside of the warranty. The old Airs are covered because of poor hinge design, the new ones have a better hinge but it doesn't mean that it won't get loose and it doesn't mean that Apple will continue to cover out of warranty.
Excellent, you make it sound like people are guaranteed to get service outside of any warranty coverage, nope. The only way to guarantee service is to have warranty coverage period. Taking risks is poor advice to the OP.

 

[drjsway]

Taking risks is poor advice to the OP.

I never said anyone was garuanteed service out of warranty. But AppleCare is not a charitable service, it's a profitable business. This means that they always take in more money than they pay out. This is a FACT, not my opinion. It may have worked out for you so far but if you keep buying AppleCare, you are GARUANTEED to lose in the long run.

Buying any type of warranty is a BAD FINANCIAL DECISION and any financial advisor will tell you that. They will also tell you that you should only buy insurance on things that can potentially bankrupt you (like house, car, health).

I'm not smug. I'm just vocal because anyone who recommends AppleCare is teaching people to make foolish financial decisions. You have a better chance of winning in Vegas than from buying AppleCare.

People win in Vegas all the time. In fact, in my lifetime, I'm up thousands of dollars in Vegas. Do I recommend gambling to others? No because the odds are against them. I also know that if I keep gambling, I'll eventually lose all of it.

Edit: by the way, consumer reports has long been against buying warranties. They feel so strongly, they even take out full page ads every holiday season. Here is what they have to say

.

 

[ssb333]

I'm just frustrated right now with this forum. OP, you allowed this forum to have so much power that they have totally brainwashed you into thinking you've been ripped off and you have NOT. Applecare will serve you for more than just the battery. Say your screen developed a multitude of bad pixels, or you start having backlighting problems, or your logic board fails, or the screen hinge on your Air starts getting quite loose (AND THEY HAVE), and the SSD (although solid state) can still fail, well it will be your responsibility to pay for it and Apple charges a lot for repairs and 3rd party authorized centers aren't much different in costs. The default Applecare gives you only 90 days phone support and trust me it's much easier to deal with Apple over the phone then going to the Apple stores for support , so you did not get screwed.

I've had Applecare on all my Macs and have used it and I've had my Macs replaced with the newly upgraded models and Applecare paid for it. If I had to buy a new Mac it would be several times more than what Applecare charges. Apple will bend over backwards when you have Applecare. The people that tell you not to buy it don't know that.

Batteries have been known to explode. Die much earlier than projected. Stop charging after a very short amount of charging cycles. In that respect Apple will replace your battery. Sure, after 2-3 years of good use and the battery starts to show major wear then they are not going to replace it, that makes sense.

If the ONLY reason you bought Applecare was to get the battery replaced then by all means return it, you just may regret that decision later on. Also don't get in the guy's face over it, so what if he told you that you had to buy it now in order to get the student discount, it really doesn't matter now does it? Would you have bought it later? If so then it doesn't matter, but you may have not had the money later when the time comes either.

Someone said to show him this thread on MR. Don't do it. This forum has no law, at the end of the day Apple's terms and conditions are all that counts and that's all you should point out to him.

Although this is not an excuse for misinformation, you have to keep in mind that creative selling doesn't involve telling customers that you can buy it up to a year later, selling is getting the customer to buy now, period. You may not like the tactics but it's creative selling. The only way to avoid that is to avoid sales people and buy online. Everybody has a job to do and those that are not in sales, like the people on this forum, will make this guy out to be a criminal.

This is why I have been ripped off. I went there knowing exactly what I wanted to buy, but the sales guy up-sold me something based of false pretenses. It doesn't matter that having Apple care may be a good idea. So what if it is a good idea. Getting life insurance and also a savings account is too, but I have neither.

Long story short, the guy tried selling me something which may indeed be valuable through lies.

 

[HLdan]

I never said anyone was garuanteed service out of warranty. But AppleCare is not a charitable service, it's a profitable business. This means that they always take in more money than they pay out. This is a FACT, not my opinion. It may have worked out for you so far but if you keep buying AppleCare, you are GARUANTEED to lose in the long run.

Buying any type of warranty is a BAD FINANCIAL DECISION and any financial advisor will tell you that. They will also tell you that you should only buy insurance on things that can potentially bankrupt you (like house, car, health).

I'm not smug. I'm just vocal because anyone who recommends AppleCare is teaching people to make foolish financial decisions. You have a better chance of winning in Vegas than from buying AppleCare.

People win in Vegas all the time. In fact, in my lifetime, I'm up thousands of dollars in Vegas. Do I recommend gambling to others? No because the odds are against them. I also know that if I keep gambling, I'll eventually lose all of it.

Interesting that you say that. That's exactly what I do for a living, I'm a licensed financial advisor and advising my clients how NOT to go broke is my job and I've been very successful at it for the last 13 years. By your logic, sure, if you keep on buying Applecare and never using it then it's pure profit for the company, but since we can't predict the fate of electronics it makes better sense to pay $180+ that the OP paid then to pay $800 on a repair that Apple wholeheartedly charges.

Don't know why a company that makes high profits concerns you? You can't stay in business without making profits. You wouldn't have job if your company or whatever you do doesn't turn high profits so that's a moot point.
I'm happy to tell you, your Financial Advisor description of services is completely wrong.

 

[ssb333]

Update for everyone

Thanks to this forum and all of your replies, I left a very long detailed account of what happened at the apple store. 5 minutes ago (1 hour after I submitted the Apple customer satisfaction survey), Apple called me.

Apple called and apologized. They also offered me free Apple Care
Thank you everyone.

 

[Gomff]

I disagree with everyone saying Applecare is a waste of money where laptops are concerned. Every Apple laptop that either I or someone in my family has had, got value out of it, and it's very good for peace of mind.

It may make more sense to buy it towards the end of your first year manufacturer's warranty, but nevertheless, you have it now so just chill, knowing that you're covered. Why add bitterness to the sweet feeling of having a brand new shiny apple laptop to play with?

Just enjoy it and be happy.

 

[DannyBres]

Only cost £43 here in the UK! I have had 3 macs!

Sold WhiteBook after 2.5 years immediately after having cracked palmrest replaced

Sold Unibook after 23 months immediately after having whole screen houseing replaced due to a screen problem

and I am 3 monthing into my iMac owner ****! It has saved me a lot of money and improved the resale value of my macs ALOT!