That's been the nature of things. Samsung is scrutinized much harsher.
Remember when swiping up to use the Iris and Facial scanner was criticized? Then Samsung added the option to remove that. Now swiping up on the iPhone X after Face ID isn't a problem, and people are willing to deal with it.
Remember the talk of how OLED and higher resolution wasn't necessary, because they didn't need it, they preferred LCD, scared of burn-in, their eyes won't notice much difference, and etc? Now look how giddy iPhone X users are. LOL
Remember how bezels were so much better because you have more area to hold? I haven't seen one complaint about that on the iPhone X.
I can go on and on .... but I've just accepted that fact that's how it is.
IMO, Bixby is better than Siri overall. Bixby is better at many aspects over Google Assistant and vice versa. One major flaw of Bixby is that it doesn't support any other hubs yet other than it's own Samsung Hub. I refuse to purchase a Samsung Hub just to voice control my Phillips Hue lights. But I can keep both Bixby and GA on at the same time, so it's not a big deal, I use them together.
I still never understood the big deal with the Bixby button. It's an extra button that wouldn't exist without Bixby, and everyone bought the Note 8 knowing it was a dedicated button for Bixby. Entitled consumerism at it's finest, especially when it comes to Samsung.
But to be fair ... This is Samsung's fault too. Samsung should know it's consumer base by now. It's not the users that just switched over from iPhones that are doing most of the complaining, it's the ones that have already owned previous Samsung phones that are vocal. Samsung should know the type of long term users they have, and should have just allowed the Bixby button to be disabled and mappable since day one.
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Samsung doesn't agree with you. Bixby is DOA.
Bixby is not going anywhere. It's actually maturing quickly.