MP 7,1 Bought two Mac Pro for my business, problems with both.

[LorenK]

Sounds interesting, but that's definitely a Styrofoam/cardboard crunch, and, from watching an unboxing, lots of Styrofoam in the packaging.
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Competing Chinese factory keeping the better ones and shipping higher defects to the USA. (who then get knocked for low quality so the first dropped when the run rate dies down).

That wouldn't surprise me in the least, when it comes to planned economy, their planning beats everyone.

 

[kjohansen]

I will be contacting UPS for sure if there are any damages. I know in the distribution centers there is a lot of drops and bumps that can occur, so I hope the box was built for that -- it doesn't say fragile on the box or anything.

But what bothers me is the guy doesn't seem to be following protocol.

Who knows what happened to mine from the time it was shipped, but when they pulled up to unload it, they used a dolly and then moved it in carefully. I noticed a few dings in the outside box. The MP is packed in many layers of protection. Crud even the box is heavy.

 

[jjjoseph]

OMG! The case!!! How did this pass the Apple QC? We have one new 7,1 MacPro in our studio, it was sitting next to the 5,1, our IT guy was like "Ugh!!" I asked what was wrong, he said " you can to remove all the cables to take the case off". He removed all the cables from the back and pulled off the case, it was so tight as he slid if off, almost felt like a vacuum seal. The 5,1 was sitting there with its side panel open, and I was like, "wow that is a great design"

How is apple gonna deal with the constant sliding up and down of the entire tower every time you have to update something? I don't think this is going to wear properly, it is also going to get annoying having to remove all cables to take the case off.

Will apple make a new design where the entire case doesn't need to slide up and over to be removed? Oh what about the side that opens to reveal the motherboard, like the MacPro 5,1!

Apple 8,1 will look like the 5,1? Two steps forward, how many steps back?

That being said it is fast, and pretty, and we are stoked.. BUT it is not perfect.

 

[teagls]

I purchased two Mac Pros, one came with damage on the housing, and the other one was so hard to pull the housing out and put back in, was kind of ridiculous. So sad because I wanted to keep it so much that if they could fix the padding I wouldn't mind, but these computers are so new they have nothing, and the store employees hadn't even see one in person yet.

I figured I'd give it a shot after talking to the business team, and took it into the genius bar this morning, they DOA'd it after it took 3 people (2 to hold the computer down and 1 to pull the housing out) to take the housing off. What a shame and not very good QA obviously on Apple's end for such expensive computers. Still waiting for XDR display, hopefully no cosmetic issues on those.

Apple won't even expedite an order after RMA'ing the Mac Pro's, meaning I have to wait a while to get replacements. Really bummed!

I had this exact same issue and posted in another thread. Real ******** for such a pricey machine.

 

[DPUser]

OMG! The case!!! How did this pass the Apple QC? We have one new 7,1 MacPro in our studio, it was sitting next to the 5,1, our IT guy was like "Ugh!!" I asked what was wrong, he said " you can to remove all the cables to take the case off". He removed all the cables from the back and pulled off the case, it was so tight as he slid if off, almost felt like a vacuum seal. The 5,1 was sitting there with its side panel open, and I was like, "wow that is a great design"

How is apple gonna deal with the constant sliding up and down of the entire tower every time you have to update something? I don't think this is going to wear properly, it is also going to get annoying having to remove all cables to take the case off.

Hadn't thought about the requirement that cables be removed... good point! Balancing that somewhat is the fact that the Mac Pro can house many components that other Macs require to be external.

In my studio, my 5,1 sits in a air-conditioned machine closet from which it is a piece of cake to access the computer's internals via the removable side panel. A 7,1 will require me to completely remove the Mac from the closet to lift the case off. Yuck.

 

[jjjoseph]

Hadn't thought about the requirement that cables be removed... good point! Balancing that somewhat is the fact that the Mac Pro can house many components that other Macs require to be external.

In my studio, my 5,1 sits in a air-conditioned machine closet from which it is a piece of cake to access the computer's internals via the removable side panel. A 7,1 will require me to completely remove the Mac from the closet to lift the case off. Yuck.

I am super curious about the MacPro Rack-mount setup, if that has a better case design with better internal access it might be a better way to go for high end users.

 

[SecuritySteve]

Watch clipPreview | Streamable

Watch "clipPreview" on Streamable.

streamable.com

turn the sound up, you will hear a crunch!
opening the box tonight. i hope i don't find any surprises! DAMNIT

And he was on the phone at the time!

ps:they setup a hub in my neighborhood because of so many packages, and use golf carts and trailers for quicker distribution.

This is just ... I do not even have words. Horrific. But I do agree with the other commenters here, the protection on the box should protect the actual machine.

 

[vel0city]

I've seen a few videos now where the outer case looks difficult to remove and gets stuck or tight, it definitely doesn't effortlessly glide off in the Apple-esque way you'd expect it to. And having to remove the cables is a good catch, it all looks so clean and sexy in the promo videos, but the reality is that it will be under your desk or on it, definitely more awkward than flipping the side open like the cMP.

 

[reden]

This is just ... I do not even have words. Horrific. But I do agree with the other commenters here, the protection on the box should protect the actual machine.

There is styrofoam padding inside the box about 1+ inches thick, additionally the actual Mac Pro box is very well padded, almost as if the Mac Pro floats inside of it, but that doesn't mean a drop like that should be ok. Both actual Mac Pro boxes were damaged when I opened the outer boxes, one worse than the other.

 

[weezin]

If you guys think that small drop was bad, you'd be shocked at what packages go through in general when getting shipped

I would assume that box can take that amount of a drop without problem at all.

 

[vinegarshots]

Since someone at the factory has to slide the case on by hand while it’s being assembled, I highly doubt they left the factory so tight. More likely that they were beat around in shipping and something got bent out of spec...

 

[vir2l2k]

I purchased two Mac Pros, one came with damage on the housing, and the other one was so hard to pull the housing out and put back in, was kind of ridiculous. So sad because I wanted to keep it (MP with housing issues) so much that if they could fix the padding I wouldn't mind, but these computers are so new they have no replacement parts, and the store employees hadn't even see one in person yet.

I figured I'd give it a shot after talking to the business team, and took it into the genius bar this morning, they DOA'd it after it took 3 people (2 to hold the computer down and 1 to pull on the housing) to take the housing off. What a shame and not very good QC obviously on Apple's end for such expensive computers. Still waiting for XDR display, hopefully no cosmetic issues on those.

Apple won't even expedite an order after RMA'ing the Mac Pros, meaning I have to wait a while to get replacements. Really bummed and throughly disappointed! The business rep helping me has been amazing though, he definitely wants to help and hopes he can get one expedited for me, but it seems the limiting factor here is Apple's red tape.

see, for a real pro machine u would have gotten a replacement the same day, at your home. nobody who relies on their work should get a mac pro as the warranty and support are just ridiculous

 

[krakman]

In my studio, my 5,1 sits in a air-conditioned machine closet from which it is a piece of cake to access the computer's internals via the removable side panel. A 7,1 will require me to completely remove the Mac from the closet to lift the case off. Yuck.

In 6 years time 2026 Apple will make an announcement that they have designed themselves into a "cable inconvenience corner" and they are going to take another 3 years to redesign the Mac Pro, eventually in 2029 we will get the "New New New Mac Pro" which will have side access panel and a head phone socket on the front, It will have taken them 20 years to realise the 4.1/5.1 design was all that we needed.

 

[smbu2000]

OMG! The case!!! How did this pass the Apple QC? We have one new 7,1 MacPro in our studio, it was sitting next to the 5,1, our IT guy was like "Ugh!!" I asked what was wrong, he said " you can to remove all the cables to take the case off". He removed all the cables from the back and pulled off the case, it was so tight as he slid if off, almost felt like a vacuum seal. The 5,1 was sitting there with its side panel open, and I was like, "wow that is a great design"

How is apple gonna deal with the constant sliding up and down of the entire tower every time you have to update something? I don't think this is going to wear properly, it is also going to get annoying having to remove all cables to take the case off.

Will apple make a new design where the entire case doesn't need to slide up and over to be removed? Oh what about the side that opens to reveal the motherboard, like the MacPro 5,1!

Apple 8,1 will look like the 5,1? Two steps forward, how many steps back?

That being said it is fast, and pretty, and we are stoked.. BUT it is not perfect.

Well they had already switched over to the "needing to unplug all cables and slide the casing off" with the 2013 MP6,1 so the new 7,1 is just keeping with that same style of design.

 

[chabig]

Im hoping the packaging protected it

Don't worry about it. That's exactly what the packaging is designed to do.
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How is apple gonna deal with the constant sliding up and down of the entire tower every time you have to update something? I don't think this is going to wear properly...

What? How often are you going to be opening your case? It ought to be good for several thousand operations at least. Are you going to be opening it daily?

 

[th0masp]

What? How often are you going to be opening your case? It ought to be good for several thousand operations at least. Are you going to be opening it daily?

Hmmm... I can think of some occasions where I had my PC case open temporarily while the machine was running. Doublechecking if the fans all do their job, confirming some status LED on a PCI card or the like. Beyond that: disconnecting all the cables and remembering which monitor or network cable went into what port (some USB devices are also sensitive if you change port) - that's a pain I tend to avoid as much as I can.
Of course with the tiny number of available ports that might not be much of an issue on the MP.

What could be the reason for this design choice I wonder? Looks like a major inconvenience.

 

[chabig]

On the contrary, people seem to be raving about this case because it makes everything so accessible.

The Mac Pro won’t run with the case removed. There is a safety interconnect which disconnects power when the case is off.

 

[Quu]

Apple won't even expedite an order after RMA'ing the Mac Pros, meaning I have to wait a while to get replacements.

Have to say a lot of users on here have been comparing the Mac Pro to Dell and HP workstations to justify its cost. You know what happens when I buy a $52,000 Dell workstation and something.. anything on it is broken? They send a tech to my home or place of business and replace the part. Next day.

You spent all this money on a Mac Pro and get treated the same as someone who bought an iPad Mini. Take it to the Genius bar, queue with this huge box, have them tell you they don't have any in stock so you have to wait. No advanced RMA's no in-home/office service techs.

It's a joke to call this a Pro anything.

 

[NT1440]

Have to say a lot of users on here have been comparing the Mac Pro to Dell and HP workstations to justify its cost. You know what happens when I buy a $52,000 Dell workstation and something.. anything on it is broken? They send a tech to my home or place of business and replace the part. Next day.

You spent all this money on a Mac Pro and get treated the same as someone who bought an iPad Mini. Take it to the Genius bar, queue with this huge box, have them tell you they don't have any in stock so you have to wait. No advanced RMA's no in-home/office service techs.

It's a joke to call this a Pro anything.

Apple offers that service via IBM just like everyone else, it’s not free with the device (it’s not free from any company).

AppleCare for Enterprise Service - Official Apple Support

AppleCare for Enterprise provides repair and replacement service of customer's Covered Equipment hardware. Customers may be eligible for on-site service depending on the Covered Equipment's location.

support.apple.com

 

[AidenShaw]

Apple offers that service via IBM just like everyone else, it’s not free with the device (it’s not free from any company).

For servers and workstations from HP/HPE/Dell/… 3 year next business day is included by default.

True that it's not free - but it's included in the price for the device.

 

[zoomp]

I have a 5.1 here, and bough that in 2011. Video card (twice), SSD, RAID, USB3, BlackMagic, Matrox cards upgrade. I might have opened that around 15 times since I bough it, and that's mostly because I have an unsupported PC Nvidia (non native efi). Maybe I am not power user enough? Don't they state that one should unplug all the cables before opening the case on the user's guide? Maybe they did this on purpose.

 

[NT1440]

For servers and workstations from HP/HPE/Dell/… 3 year next business day is included by default.

True that it's not free - but it's included in the price for the device.

Why am I supposed to care about that meaningless distinction?

The service is offered. If you’re a pro and you need it pay for what you need. If people don’t like the price don’t buy the product.

The point stands that the service is offered.

I do all the purchasing of equipment at my job. Things cost money but that’s how running a business like a pro works, make sure you have what you need.

 

[cardfan]

Have to say a lot of users on here have been comparing the Mac Pro to Dell and HP workstations to justify its cost. You know what happens when I buy a $52,000 Dell workstation and something.. anything on it is broken? They send a tech to my home or place of business and replace the part. Next day.

You spent all this money on a Mac Pro and get treated the same as someone who bought an iPad Mini. Take it to the Genius bar, queue with this huge box, have them tell you they don't have any in stock so you have to wait. No advanced RMA's no in-home/office service techs.

It's a joke to call this a Pro anything.

Was thinking same thing. He actually carried his Mac Pro to an Apple store?? Lol. Seriously?

 

[reden]

Was thinking same thing. He actually carried his Mac Pro to an Apple store?? Lol. Seriously?

I not only carried it to the Apple store they told me I have to take it back with me and either wait for FedEx to pick it up or send it out myself. I can’t have the Apple store do that for me.

I couldn’t fit both Mac pros in my car so I had to drop one off first then the other one.

 

[MisterAndrew]

If you guys think that small drop was bad, you'd be shocked at what packages go through in general when getting shipped

I would assume that box can take that amount of a drop without problem at all.

Yep, exactly. UPS and FedEx workers literally throw the parcels when they are transferring them between trucks and at the distribution centers. I was actually shocked how nicely that worker let it drop off the cart.