Cancelled iPad order reinstated!

[DougFNJ]

I do not own or purchased any iPod. I have also never bought iPad for myself or anyone else. I cannot think of any other reasons..that's why I sought help from Apple Store, and they could not tell me why this limitation was applied to me.

Yes, I did ask why my order was cancelled, and the answer was ..."iPad Quantity Limitation". The operator, who answered my inquiry, confirmed that I do not have any other iPad order(s) in place. This was the only order and was going to be my first iPad..

My card has been monitored and I usually get a call when suspicious transactions have been made (fortunately, all transactions were mine so far). But so far there is no such transaction. Apple Store is currently trying to find out why my order was cancelled. They promised me to call back as soon as they find out "why". But I would like them to reinstate my order first!! Am I asking too much from them?

No, he didn't state that. Go back and read his responses. He crafted his response to avoid actually answering the questions directly.

For example:



What kind of answer is that? That makes it appear that he used other payment methods (such as cards in other names) to purchase iPads for other purposes (such as reselling). Did multiple iPads get charged on a variety of cards but were sent to a single address and they caught it? It's things like this in his responses that indicate there is much more to the story.

Never once did he directly answer a question. It was always sideways.

Maybe it's just in his nature to be evasive.

These were well before your accusation. Nothing cryptic or evasive.....in fact, seems pretty straight forward. I was hoping you would had grown up....admitted you were wrong, apologized, and moved on....

Anyway....glad it worked out masa. I look forward to your thoughts on it when you get it.....your going to love it

 

[raymondkerr]

I pre-ordered on Monday 10th, and today when checking my bank account. i notice that the money is no longer reserved on my account. I haven't had any email from Apple, but I am concerned that my order maybe canceled, because the money is no longer reserved and is available to withdraw.

Should I contact apple ? I really hope my order hasn't been canceled.

 

[anthny680]

I've placed my order for one iPad on 11/May and today I've received an email from Apple notifying me that my order has been cancelled due to the following reason even though I ordered only one iPad:

"To ensure that all customers are given equal opportunity to acquire this product we have limited the quantity available per customer. Therefore, this order has been cancelled. "

Has anyone else cancelled his/her order by Apple?

Update:
I've called Apple Store and they've just recited me the reason " my order was cancelled because of ipad quantity limitation". They did not reinstate my order.

I currently do not own any iPad and do not have any iPad order in place..

I wonder whether I should place another order or not....

It's this kind of lame &#@#$ that's making me really question my loyalty to Apple, and desire to purchase products in the future. My brother went into the fashion valley apple store in san diego and was told that he could not purchase an iPad using the $175 apple gift card he had or with cash... Yes, he was told his Apple GIFT CARD can not be applied toward the purchase of an iPad???

Yea, sure in general the customer service is great with apple care and all this an that but GET OVER YOURSELVES APPLE>>>

 

[iFerd]

To the conspiracy theorists - I suspect that the OP's first language is not English. If that is so, you are reading too much into the subtle nuances of what he said. I think it's better to take what he says at face value. If he's a cheat, it's his problem, not yours.

 

[0101001]

Your name isn't Jason Chen by any chance?

now that was funny!

 

[pghmacguy]

I pre-ordered on Monday 10th, and today when checking my bank account. i notice that the money is no longer reserved on my account. I haven't had any email from Apple, but I am concerned that my order maybe canceled, because the money is no longer reserved and is available to withdraw.

Should I contact apple ? I really hope my order hasn't been canceled.

No, Apple checks to see if you have enough $$ when you first place the order. A pre authorization. Once it ships then they will put the charge through. Just don't spend the money reserved for it.

 

[LordOBoogie]

To the conspiracy theorists - I suspect that the OP's first language is not English. If that is so, you are reading too much into the subtle nuances of what he said. I think it's better to take what he says at face value. If he's a cheat, it's his problem, not yours.

He's from Australia. Exactly what language do you think they speak there?

As for the OP, I thought he gave honest and excellent answers to all questions. I'm glad it all worked out! I know you will enjoy your iPad a lot!

 

[raymondkerr]

No, Apple checks to see if you have enough $$ when you first place the order. A pre authorization. Once it ships then they will put the charge through. Just don't spend the money reserved for it.

Thanks, I contacted Apple and my order is still on. The funds will be deducted on the day of shipping. Still feeling a bit nervous though, don't know why Apple just don't allow us UK buyers to go into the store to collect, no fun in waiting for the UPS guy, when I could be queing at my local store and enjoying all the fanboy fun

 

[Streethawk]

He's from Australia. Exactly what language do you think they speak there?

As for the OP, I thought he gave honest and excellent answers to all questions. I'm glad it all worked out! I know you will enjoy your iPad a lot!

One of, oooh, the 150 or so indigenous languages, or English, or possibly he's an immigrant.

 

[LordOBoogie]

One of, oooh, the 150 or so indigenous languages, or English, or possibly he's an immigrant.

I guess I don't see what you see. He writes like a native English speaker to me. He has wonderful grammar, which isn't something that can be said about many people on this forum.

Sincerely yours,
Copy editor/proofreader nerd

 

[DougFNJ]

I guess I don't see what you see. He writes like a native English speaker to me. He has wonderful grammar, which isn't something that can be said about many people on this forum.

Sincerely yours,
Copy editor/proofreader nerd

Dosen't matter if he writes English or Chinese, and it dosen't matter how well or not he speaks or writes. There are people that will take any negativity spoken or written about Apple in ANY way and receive it as some sort of personal insult to them. There is now nothing right he could say to them....seems once you drink that Kool-Aid, you see nothing but Apple

As long as everything was taken care of.....I'm happy for him

 

[ljonesj]

i like apple myself. there like any company you will have issues sometimes. i use computers that are windows and apple and linux os's

 

[LordOBoogie]

Dosen't matter if he writes English or Chinese, and it dosen't matter how well or not he speaks or writes. There are people that will take any negativity spoken or written about Apple in ANY way and receive it as some sort of personal insult to them. There is now nothing right he could say to them....seems once you drink that Kool-Aid, you see nothing but Apple

As long as everything was taken care of.....I'm happy for him

I didn't say it did matter. I was stating my opinion because someone said he sounded like English wasn't his first language. So basically were were talking about something that has nothing to do with the topic at hand. But thanks for sharing.

I use both a PC and Mac at work, and although I own numerous Apple products, I definitely don't think they can do no wrong. So we can agree on that.

 

[DougFNJ]

I didn't say it did matter. I was stating my opinion because someone said he sounded like English wasn't his first language. So basically were were talking about something that has nothing to do with the topic at hand. But thanks for sharing.

I use both a PC and Mac at work, and although I own numerous Apple products, I definitely don't think they can do no wrong. So we can agree on that.

I was in 100% complete agreement with you

I was blown away at those that just don't give up on accusing this guy as if he did something wrong And after he explained himself over and over in perfect clarity, those that accused mysteriously went away

Look, I am obviously a fan of Apple, I have had every iPod released since they went to Windows, I have my iPad, and I enjoy the quality and innovation. But I'll be damned if I am going to jump on someones back because they spoke up about a mistake....that just boggles my mind.

 

[LordOBoogie]

I was in 100% complete agreement with you

I was blown away at those that just don't give up on accusing this guy as if he did something wrong And after he explained himself over and over in perfect clarity, those that accused mysteriously went away

Look, I am obviously a fan of Apple, I have had every iPod released since they went to Windows, I have my iPad, and I enjoy the quality and innovation. But I'll be damned if I am going to jump on someones back because they spoke up about a mistake....that just boggles my mind.

Totally agree.

 

[melman101]

Glad everything worked out masa!!!! Congrats and enjoy!!!!

 

[masa.]

Thank you.

Thank you everyone for your kind words and encouragement to chase up the case. 2nd and 3rd (persistent) call made a big difference. This morning (9:15am), I've received a call from Apple Online Store to confirm that my order was reinstated and everything (except camera kit) will be delivered by 28/May.

 

[LordOBoogie]

Great news, masa.

 

[steel magnolia]

Masa I am glad you got it taken care of but did they ever tell you what the problem was, wrong name, credit card, address? Did you/or them figure out why they thought you had purchased iPads previously? Enjoy your iPad when it comes in!

Patty

 

[marksman]

I just read this thread now, and glad th OP got it reinstated. However, as I read through it, I too had an issue with how the OP was responding to questions.

His answers were seemingly evasive and not specific enough. It did sound a bit dodgy, and too often on internet forums people do something wrong themselves, don't take responsibility for it and want to blame someone else.

I can't fault anyone for taking the side of him being misleading. 99% of the time he would have been.

So this one time the person was telling the truth. I am glad for him, but that doesn't change the realities of the world and what kind of shenanigans people routinely try to pull.

When there is a known limit in place and someone describes their situation as "I don't own one currently nor do I have one on order", that comes across as intentionally suspicious.

Normally people would say "I have never bought an iPad before so this makes no sense."

His very precise wording is why people raised red flags. It is not how most people would normally describe a situation like his unless they were intentionally being misleading. Clearly the OP wasn't trying to mislead anyone here, it just came across that way.

Any time people start qualifying very basic and simple statements that only require basic and simple answers, people will tend to get suspicious.

 

[TNSF]

My pre-order was cancelled today for having the same shipping address as other buyers. I'm having it shipped to my office and we have over 2,000 people at the same address. Oops!

I called Apple and they reinstated the order with delivery by May 28.

 

[ukyo229]

Those incompetent ***holes!!

Moreover, Apple support always gets good mentions by the press, but if you ever had a problem and needed to speak to them, you will know in 5 minutes that it's a of load bull****.