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Can’t add Recovery Contact
- Thread starter hlovatt
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Yes, all of the 3 contacts I selected are now finally on my Recovery List as active. The problem was all had to be on iOS 15 and also they received notices that all of their Devices had to be on iOS 15 as well. One they all did that it went through.
that’s good… i guess it‘s something specific to me then. I have everything and everyone on the latest release, so that’s not my issue.
hmm… super weird. I still cant add any of my family members.
That is weird. Are you sure all your/their devices are on iOS 15? I had an old Apple Watch series 1 laying around that can't be updated to iOS15 that I had to remove from my account in order to proceed. I also had an old iPod touch that I forgot about and once I updated that it was a go!
I've checked and double checked, everything is up to date. I've tried from my phone, my MacBook, from both my iPads... I get the same error every time. AND, I know my wife and kids devices are set up exactly the same as mine, I've set all of them up for them. I've held each of theirs next to mine to verify setting and options, all the same as mine... they were able to add each other and me, but I cant add anyone... its gotta be something with my account I guess.
this is worst problem to have where its only a few people or just you that feels has the issue. I've gone down my list of devices to verify they are all up to date from multiple spots... It really really bothering me... just the mystery of it
I know the feeling well. Even keeps me up at night when I can’t figure it out.
You have rebooted all the devices just in case,right? iOS 15 is rather buggy and possibly you will have to wait until 15.1 is released either that or (gasp) call Apple support.
That’s what I did and Apple care support send the problem description to its software engineers. The more people call with this problem the more aware they become.
Super annoying tho 😬
same here. I actually came and looked over this thread this morning hoping someone had had luck. I've updated all my devices and have tried even extended family members... I cannot add a recovery contact still.
I also never got a response from my submission on the beta feedback app.
Same thing here. All devices up to date. And, interestingly, my wife (who I want to select) WAS able to see/select me as her recovery contact.
But for me, the 'Add' screen silently fails back to the previous screen every. single. time. INFURIATING.
exactly the same behaviour. my mother, my wife, friends. all could add me as their recovery contact.
I forgot to add a recovery contact when 15 came out - now that I try to - same error as reported here. It did shown an "original iPad" that was not current - I had already wiped it - so, I removed it from my AppleID. It doesn't show any offending devices now.
Now when I try adding a contact it recognizes me with Face ID for a second and drops back to the prior screen.
Has anyone resolved this??
Now when I try adding a contact it recognizes me with Face ID for a second and drops back to the prior screen.
Has anyone resolved this??
I still haven’t….every update I hope something’s changed, but so far no recovery contact for me
In my case I may have found the issue. Apple states you must be running iOS 15, watch 8, and Monterey on all devices associated with your ID.
When I get try to add a recovery contact I do not get an error. However my iMac is running 10.5.7 and can not be upgraded to Monterey. I don’t meet the requirements. Guessing this is the problem.
I’ll find out when I get the yet to be announced iMac.
When I get try to add a recovery contact I do not get an error. However my iMac is running 10.5.7 and can not be upgraded to Monterey. I don’t meet the requirements. Guessing this is the problem.
I’ll find out when I get the yet to be announced iMac.
This same issue was affecting my wife’s iPhone. I could not get past the add contact screen. macOS, iOS and iPad. Looking at the console on macOS I noticed a curious message that the password was bad. I noticed my wife’s password which has existed since 2011 no longer met Apple’s password requirements. I changed her password to meet the new requirements and this resolved the problem and I could add a recovery contact. Maybe this will work for some of you.
Just saw this thread because I was having the same issue. When trying to click add contact, I'd get the faceid scan and then returned to previous screen; never saw the contact list screen. I finally fixed it for myself, maybe this will help others.
When I first tried adding a recovery contact, I got a message showing my old iPhone which I lost years ago, stating that it needed to be upgraded first or removed from my iCloud account. So I removed it from my recognized devices list.
Then when I tried again, I got the issue above, where it would scan my face but then return back to the previous screen, without any error messages.
I tried on my MacBook and same thing after entering my password.
I turned on Console messages and tried again and saw this message:
Remote authentication service returned an error: Error Domain=AKAuthenticationError Code=-7095 “Before you can add or remove a recovery contact, all devices signed in with your Apple ID need to have the latest version of iOS or macOS.”
I thought I had fixed the other devices because I didn't any error messages. But when I looked at my device list, I realized I had a very old MacBook that I hadn't used in years, still associated with my iCloud account (duh). When I removed that device and tried again, I was successful in adding a recovery contact.
It looks like if you have an old iPhone that's out of date, you'll see that explicitly called out but if you have an old MacBook it's not explicitly called out to update it.
Good luck
When I first tried adding a recovery contact, I got a message showing my old iPhone which I lost years ago, stating that it needed to be upgraded first or removed from my iCloud account. So I removed it from my recognized devices list.
Then when I tried again, I got the issue above, where it would scan my face but then return back to the previous screen, without any error messages.
I tried on my MacBook and same thing after entering my password.
I turned on Console messages and tried again and saw this message:
Remote authentication service returned an error: Error Domain=AKAuthenticationError Code=-7095 “Before you can add or remove a recovery contact, all devices signed in with your Apple ID need to have the latest version of iOS or macOS.”
I thought I had fixed the other devices because I didn't any error messages. But when I looked at my device list, I realized I had a very old MacBook that I hadn't used in years, still associated with my iCloud account (duh). When I removed that device and tried again, I was successful in adding a recovery contact.
It looks like if you have an old iPhone that's out of date, you'll see that explicitly called out but if you have an old MacBook it's not explicitly called out to update it.
Good luck
I have some issues with the old ios version but updating to the new version solves this problem.
so.....
here's the final message I got in the console.
Result of remote custodian initiation call: (null). Error: Error Domain=AKAuthenticationError Code=-7010 "You can only add five recovery contacts to your account." UserInfo={ec=-27412, NSLocalizedDescription=You can only add five recovery contacts to your account.}
the thing is, It still shows an error when I try to add anyone and I have no recovery contacts listed successfully. But I gather it thinks I have five contacts set??????? what the heck is going on???
I can confirm no contacts are set up online under iCloud.com
here's the final message I got in the console.
Result of remote custodian initiation call: (null). Error: Error Domain=AKAuthenticationError Code=-7010 "You can only add five recovery contacts to your account." UserInfo={ec=-27412, NSLocalizedDescription=You can only add five recovery contacts to your account.}
the thing is, It still shows an error when I try to add anyone and I have no recovery contacts listed successfully. But I gather it thinks I have five contacts set??????? what the heck is going on???
I can confirm no contacts are set up online under iCloud.com
- ―
Recovery Contacts Not Set Up
Recovery contacts can’t access your data, but can help you get it back. When you need help, call or ask your recovery contact in person to provide a code from their device to help you recover your account.
I get "Crashing on exception: Invalid parameter not satisfying: custodianID"
May I ask where you are looking in the console menu?
So I now checked on my Mac Mini and my MacBook Pro, both with the latest OS.
I get "Crashing on exception: Invalid parameter not satisfying: custodianID"
""asi" : {"AppKit":["Crashing on exception: Invalid parameter not satisfying: custodianID"],"CoreUI":[]},"
"Termination Reason: Namespace SIGNAL, Code 4 Illegal instruction: 4"
my Apple ID has 2 factor enabled etc. so I don't understand this.
I get "Crashing on exception: Invalid parameter not satisfying: custodianID"
""asi" : {"AppKit":["Crashing on exception: Invalid parameter not satisfying: custodianID"],"CoreUI":[]},"
"Termination Reason: Namespace SIGNAL, Code 4 Illegal instruction: 4"
my Apple ID has 2 factor enabled etc. so I don't understand this.
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