I'm having them replaced for the 4th time. The Digital Crown or the ANC button keeps failing after 3-4 weeks. Minutes/hours before failing, they are behaving heretically, which is a common behavior of short circuits, and you can guess, caused by water damages.
Also, when waiting for a replacement, on top of having the crown failing, the automatic head detection broke.
I asked for a refund or gift card, but they said no so far. I took the AppleCare+ so I guess I'll get a fresh new pair every month for the next 2 years ?♂️
Funny you should say that.... I'm on my 2nd replacement pair and I started seeing odd behaviour with the ANC button. kept switching by itself for no good reason, can only change it through software because the button it self doesn't react, but oddly enough I can still reset it because it seems to register the long press?
My hope was that next time round I'll just ask for a refund because this is just ridiculous but judging by your experience I guess I won't have much luck...
EDIT: In case someone has similar experiences to me
I got lucky and had my case escalated and got a refund. I’ll probably just wait for the second iteration of these and hope that they fix some of the issues. I was offered a replacement, and was told that the 4th replacement would be a new retail unit but having made the case that retail unit or not, replacement units are obviously not solving the problem for me and asked for a refund.
Interesting note, I asked if the engineers / technicians left any notes on my previous 2 units that I sent back as to what the issue might have been. Sadly nothing useful ¯\_(ツ)_/¯ but yeah happy for y’all that are having no issues cos I really did like these headphone but it just kept breaking on me :/
EDIT 2: in case anyone is interested the 1st time round the issue was it was having intermittent connectivity issues and then got to a point where it just wouldn’t connect at all. 2nd time round it wouldn’t respond at all to any button presses, chargers, etc. Almost as if the circuit board got fried ¯\_(ツ)_/¯ and the last time round which led me to go for the refund, one of the buttons stopped working, and by the time I went to process the refund, both buttons no longer worked... so similar to the 2nd instance.
But yeah.. I’d like to believe Apple had considered all options but as some people point out... they did make the butterfly keyboard and we all know how that went.....