The person I spoke to was from the army recruited to handle the flood of Apple iUP issues.On phone was it the store rep or a Apple rep? I had called a store rep and they told as long as there's phone available they'll do it.
The person in-store was at the New York Fifth Avenue store. There was 30-45 minutes of discussion and back-and-forth with the store manager and apparently a call to someone at "corporate." In the end, nope.