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RedRage

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Jan 18, 2021
229
501
Dell is garbage. I bought their XPS 15 back in 2015 when I was disappointed/couldn't afford with the MacBook Pro refreshes. This was not a low-end machine. Specs looked great on paper but it was constant back and forth with problem after problem. Random shutdowns. Bluetooth problems. Wifi problems. Faulty main board. Eventually I exchanged it enough to get a pretty decent one, which just as the warranty ended had the battery swell and wreck some components including the track pad. Got it replaced from Dell, who swore the battery wouldn't swell again. Sold it to a friend who years later.. just had the battery swell up and wreck the touch pad.

Never again will I buy a Dell. I barely even had the laptop half the time, since it was constantly being shipped back to Dell.

My advice to anyone buying a Dell: make sure you have another computer you can use instead. In fact.. maybe just don't buy a Dell at all.

Must have been a friend you didn't like lol
 
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bousozoku

Moderator emeritus
Jun 25, 2002
16,120
2,397
Lard
I wouldn't say that they've become worse.

In 2001, our company of around 50,000 people were getting new Dell computers to replace our Gateway 2000 machines. 3 of 5 were DOA. Throughout their history, their quality was hit or miss.

When people left Dell and APS Tech formed PowerComputing to make Mac clones, things seemed to suffer at Dell.
 

Steve Adams

Suspended
Dec 16, 2020
954
684
Then I guess I am confused as to why they'd bash a low end machine as being low end.. Did they not know what they were purchasing or did they expect low end pricing with high end components and build quality?

I am getting a kick out of all these overblown responses though because ya know, Apple products are magical and all that jazz.. :D

I guess he was expecting a decent built machine ¯\_(ツ)_/¯ I mean with the opening title that this machine is worse then the walmart machine - that's pretty sad, entry level or not. I don't know if you watched the entire video, but he's complaining mostly about the poor build quality, the use of proprietary components to a degree that you won't be able to use them in another computer, it essentially becomes e-waste.

Being an budget PC doesn't give dell the right to produce a machine that is sketchy. At the end of the video, he's mentioning how Dell's free warranty has a 67 dollar charge - again some of the questionable actions that dell employs
The worse than the walmart machine....that's for drama and clickbait. If you think anything else you honestly believe everything on the internet as gospel.
 

Sciomar

macrumors 6502a
Nov 8, 2017
559
1,737
If it’s Linus Tech Tips you’re talking about, then yes, they tend to sensationalize a lot. But his PC building experience is unquestionable. Like many in his company even.

If you’re talking about Gamers Nexus, then you’re incredibly wrong. They have easily the most in-depth reviews and extensive knowledge of PCs. In a previous video they even praised a Dell 3080 over other partner boards.

I have criticisms of LTT, but I consider GN a gold standard in PC component reviews.
I am talking about both of them based on lived experience, and it's purely my opinion for sure. I had never heard of GN and only heard of LTT because of reading about them on a forum. I also went and watched a few of their videos, my previous assessment was made from that viewing. He (GN) knows some things about building but feigns ignorance (surely I can use this word in this instance) in other areas of the video, I suspect in order to sensationalize and draw out the video length. They're okay videos for average PC user who may not know how to build yet, his component level review is easier to tolerate.
 

JMacHack

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Mar 16, 2017
1,965
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Apple / Mac's have been mentioned NUMEROUS times.. Maybe try reading the thread? I can include several quotes if you'd like.. I believe I counted 11 instances.. LOL
1st post with the word “Apple” in it, yours. 4th post in the thread.

Edit: 2nd post mentioning Apple, also yours.
 
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raqball

macrumors 68020
Sep 11, 2016
2,323
9,573
So the walmart machine was better then the Dell
So says the guy in the obvious click bait videos... Sorry, but after watching his videos you posted I'd not trust a single word from that guys mouth...

I have no clue who that dude is but I'd not watch anymore of his content.. He lost me when he ranted about getting a low end machine after ordering a low end machine.. LOL
 
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maflynn

macrumors Haswell
Original poster
May 3, 2009
73,682
43,740
So says the guy in the obvious click bait videos... Sorry, but after watching his videos you posted I'd not trust a single word from that guys mouth...
Ok, that's fine, you watched the video and formed your own opinion, as I did.
 
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djshack

macrumors regular
Apr 11, 2010
211
23
Boston, MA
I have a 3+ year old Dell for work, a new XPS for personal use, and have had two Alienware desktops in the past. Zero issues. I'll be the first to admit that Dell is not Apple (you better love chatting with sales-oriented Indian men to deal with issues and questions), but I've never had an issue with them.
 

raqball

macrumors 68020
Sep 11, 2016
2,323
9,573
1st post with the word “Apple” in it, yours. 4th post in the thread.

Edit: 2nd post mentioning Apple, also yours.
My mention of Apple was saying I've had good products from them and from other manufacturers along with bad products..

Others mentioned how great their Apple machines are while bashing other manufacturers. If you can't decipher a difference between those posts in relation to mine, then we've hit an impasse and I'm not interested in continuing on..
 
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raqball

macrumors 68020
Sep 11, 2016
2,323
9,573
Ok, that's fine, you watched the video and formed your own opinion, as I did.
Well he may very well be right, I honestly don't know as I do not own either machine he is referencing.. What I will say is that if I were to purchase a LOW END machine then that is exactly what I'd expect to get. A low end machine that's loaded with bloat and has crappy build quality. Again, I have no clue what that dude was expecting from his low end machine purchase..

The price point and a little research should have / would have told him exactly what he was getting.. He knew, he purchased it for the sole purpose to tearing it apart in a click bait video.. Well that's my thoughts at least..
 

JMacHack

Suspended
Mar 16, 2017
1,965
2,424
My mention of Apple was saying I've had good products from them and from other manufacturers along with bad products..

Others mentioned how great their Apple machines are while bashing other manufacturers. If you can't decipher a difference between those posts in relation to mine, then we've hit an impasse and I'm not interested in continuing on..
I stated that you were the first to mention it, and the second. Nobody said anything positive or negative towards Apple before you mentioned them.

Not a single soul said anything about the quality of Apple’s computers before you. Later on, there was more in depth conversation. But not before you.
 
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raqball

macrumors 68020
Sep 11, 2016
2,323
9,573
The worse than the walmart machine....that's for drama and clickbait. If you think anything else you honestly believe everything on the internet as gospel.
It may very well be worse than the Walmart computer.. Companies charge a premium for the name on the computer, phone, shoe, shirt, underwear, glasses, ect...........

My issue is not really that he is saying it's worse, as it may very well be, my issue is that I still don't understand what the man though he was purchasing.. Well, I do understand, he knew EXACTLY what he was purchasing and the quality he'd receive and it was done for a reason..

He did make good points about the up and hidden charges so I guess I'll give the videos credit for that... If that's really a thing then it needs to be addressed as that is 100% shady!
 

Madhatter32

macrumors 65816
Apr 17, 2020
1,469
2,934
I had a Dell laptop about fifteen years ago. Used it for two days and returned it. It was a terrible unit -- had trouble booting up. Bought a MBP instead. Best decision I ever made. As for the Walmart laptops, two years ago they released a device under its own "Over Powered" brand name. It was a very good device that used the Eluktronics chasis and came with very good components. It was sold for such a low price that it sold out within a week. It came with a 120 hz screen -- good for a gaming laptop. So, yes, I know it to be possible that Walmart could put out a very competitive product. I personally own a HP laptop (including a few MBPs) and could not be happier.
 
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Queen6

macrumors G4
I used to work on them for a living....and now I own only Macs.

Their business line can be ok
, but dealing with tech support, even as a Dell Certified Technician was ALWAYS a nightmare.

'Did you try a known working power cord?' REALLY? I'm the tech, I try everything before I bother to call!
This; Precision line is OK the, consumer grade not so much at all. Personally wouldn't remotely consider. Alienware was great as an independent, now as part of Dell no thx.

I lived and worked on Dell for years, when I quit & worked for myself the last company in my mind was Dell. In all fairness Dell has a very extensive on site business support infrastructure, competitive pricing and leasing to large organisation's.

What I did is look at the spec of Precision & EliteBook's, bought gaming notebooks (no need for Xeon & ECC) increased RAM beat them hands down, yet to see one fail, even when reset as a gaming platform...

Buy what you want & need, not what they want to sell to you :)

Q-6
 
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diamond.g

macrumors G4
Mar 20, 2007
11,405
2,638
OBX
Well he may very well be right, I honestly don't know as I do not own either machine he is referencing.. What I will say is that if I were to purchase a LOW END machine then that is exactly what I'd expect to get. A low end machine that's loaded with bloat and has crappy build quality. Again, I have no clue what that dude was expecting from his low end machine purchase..

The price point and a little research should have / would have told him exactly what he was getting.. He knew, he purchased it for the sole purpose to tearing it apart in a click bait video.. Well that's my thoughts at least..
Are you talking about GN's review? That Alienware box is like $600 more expensive than it needs to be especially considering the abysmal CPU cooling it came with.
 

raqball

macrumors 68020
Sep 11, 2016
2,323
9,573
Are you talking about GN's review? That Alienware box is like $600 more expensive than it needs to be especially considering the abysmal CPU cooling it came with.
Already answered several posts ago..

I was referring to the $900 machine reviews in the videos.. They lost all credibility with me as what exactly were they expecting to get from a budget machines?

The Alienware review? Yeah that's interesting for sure.
 

Queen6

macrumors G4
I believe what I see, GamerNexus and LTT are pretty honest and have a level of integrity that I do believe what they report on.

GN showed a number of issues, not just talking but backing up showing it. The proof is in the putting and the tear down of the machines show a shocking lack of quality

LTT had the recording of the buying process and the desires not have certain reoccurring charges but the invoice in fact had them. The strong arm upselling seemed a bit offputting too


That doesn't mean they're not scamming people, it just means you bought a computer that is fully upgradeable and chose the components. I would verify those components, as the first video showed the alienware computer was supposed to have liquid cooling but instead it has a tiny ineffective air cooler not meant for a gaming machine.

As for upgradeable, they're incurring a class action suit from people who bought machines that were marketed as upgradeable only to find out they're not.

Here's a different take - the Better Business Bureau

View attachment 1809178
We initially worked with ThinkPad's, however the support infrastructure proved to be inadequate. Shifting to Dell was double edged sword as the base hardware (Latitude) was inferior and problematic at times. The HW support was solid, yet overly required. Precision proved to be more reliable as a far elevated cost, far better alternatives.

Acid test; would I personally purchase a Dell notebook or desktop? NO, too much BS, try selling good & reliable HW, knock off the forced sale of extended warranties and all the other imposed SW nonsense.

Q-6
 
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