Dell is garbage. I bought their XPS 15 back in 2015 when I was disappointed/couldn't afford with the MacBook Pro refreshes. This was not a low-end machine. Specs looked great on paper but it was constant back and forth with problem after problem. Random shutdowns. Bluetooth problems. Wifi problems. Faulty main board. Eventually I exchanged it enough to get a pretty decent one, which just as the warranty ended had the battery swell and wreck some components including the track pad. Got it replaced from Dell, who swore the battery wouldn't swell again. Sold it to a friend who years later.. just had the battery swell up and wreck the touch pad.
Never again will I buy a Dell. I barely even had the laptop half the time, since it was constantly being shipped back to Dell.
My advice to anyone buying a Dell: make sure you have another computer you can use instead. In fact.. maybe just don't buy a Dell at all.
Must have been a friend you didn't like lol