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Apple Music Dolby Atmos on iPad stopping after 15 seconds
- Thread starter TheClaff
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Spatial audio Dolby Atmos iPad Pro M1
Hi, I’m trying to listen in spatial audio, but when i play a song on my iPad Pro M1, the song stops after 15sec. On My iPhone 12 Pro, i don’t have this problem !! Do you know how ti fix it ?? In the setting Settings, dolby Atmos always on.
forums.macrumors.com
Same on my iPad Pro M1
same for me on iPhone 12 Pro max. I have tried soft reset and closing and reopening Apple Music. Hope someone figures this out.
I have been having the exactly same issue. Music stops at 15 seconds if turned either or both of Dolby atmos / lossless on. If I turned them both off, no issues but what’s the point if I cannot turn them on? Lol no issue with Apple TV 4K or MacBook on the same network. Called apple today ( Melbourne, AUS ) spent 30 mins, the support staff captured all the information and did screen recording of the issue and took a log from my phone and said he will escalate and fire an investigation… hopefully I will get some feedback in the coming days. This roll out is so glitchy!
So I think I got the solution but a bit painful to do:
1. Sign out Apple ID completely.
2. Reboot iPhone volume up + volume down + hold on button.
3. Sign in Apple ID and I had to re-add in all my credit cards to wallet again.
4. Try Apple Music again the issue is gone for me.
P.s. I have also noticed two more options after doing above in settings -> music. There are download mobile and download in Dolby atmos coming up under sound check I don’t think they were there before I did all above steps.
i will let the Apple support know later today too…
Hope this solve your issue as well.
1. Sign out Apple ID completely.
2. Reboot iPhone volume up + volume down + hold on button.
3. Sign in Apple ID and I had to re-add in all my credit cards to wallet again.
4. Try Apple Music again the issue is gone for me.
P.s. I have also noticed two more options after doing above in settings -> music. There are download mobile and download in Dolby atmos coming up under sound check I don’t think they were there before I did all above steps.
i will let the Apple support know later today too…
Hope this solve your issue as well.
Thanks for the suggestion. Unfortunately, it didn’t work for me. If I come up with anything else I’ll post an update.
earlier in the day monday (when this was first announced) i had a lot of trouble streaming dolby atmos tracks on my iphone12. later it seemed to start working better so i figured their servers were just overloaded.
yesterday my appleTV 4k (gen 2) started acting up, not even starting to play atmos tracks. rebooting it didn't help but it did fix a bug where scrolling thru a playlist (in now playing mode) caused the appletv to switch tracks on each swipe, rather than requiring a click to start playing the new track.
so it sounds like they have some bugs. when itunes match was just new they had all kinds of problems like this, so par for the course i guess.
yesterday my appleTV 4k (gen 2) started acting up, not even starting to play atmos tracks. rebooting it didn't help but it did fix a bug where scrolling thru a playlist (in now playing mode) caused the appletv to switch tracks on each swipe, rather than requiring a click to start playing the new track.
so it sounds like they have some bugs. when itunes match was just new they had all kinds of problems like this, so par for the course i guess.
I just found something that worked for me, at least for now. I swiped up and closed all open applications. I know you're not supposed to need to do this, but it seems to have solved the issue. I'm assuming something open in the background was conflicting with Apple Music.
Getting this intermittently on iPhone 12 Pro Max and pc.
raised it online on apple yesterday
discussions.apple.com
No reply yet.
it’s obv an issue and weirdly always specifically 15 seconds.
raised it online on apple yesterday
Apple Music stopping after 15 seconds. Er… - Apple Community
it’s obv an issue and weirdly always specifically 15 seconds.
So, I fixed this by deleting my music library TWICE and downloading the songs again, Now I have a new problem, I get an error saying that an item can’t download And stops all my songs from downloading, I can play the lossless/hi res songs that I have without a fuzz but I can’t download 75% of my library lol
So Apple screwed up a lot here. First of all, the problem does not seem to depend on Dolby Atmos or your devide at all. The DA might be the cause but I have this problem with all songs independent of their DA status and over iPhone and iPad - so it's a general problem. (Furthermore, I am not using lossless, so it is not an issue either.) In my case, it appears only when a song is downloaded, is shown as downloaded, but is really "broken" and with internet connection off this song does not play beyond 15 seconds. (An interesting observation: if you turn the internet on and try to play the song beyond 15 seconds, it becomes fully playable even after turning off internet.)
Secondly, the settings are firmly screwed since now two toggles "Download with Dolby Atmos" and "Automatic Download" in Settings/Music are interconnected and turning off one leads to automatic turning off of the other one (which should not really be the case).
Thirdly, I've spent today 1.5 hours on my phone with AppleCare advisors and went up to the Senior who tried different solutions (indulging signing out, deleting the app, restarting the phone, etc. etc.) but nothing worked. The nuclear option of "erase everything and download a backup" was used then with the hope - but nah, it is still stuck, just different songs. Tomorrow evening (Berlin time), I'll have another call with the Senior advisor to clarify the issue. Most probably, the problem is either with the files on the iPhone (outdated certificates? errors with the new functions?) or with the servers (overloaded? just not working - maybe because of the recent outrage that turn off half of the internet?)
So just stay calm and I'll try to keep this thread updated. Peace ??
Secondly, the settings are firmly screwed since now two toggles "Download with Dolby Atmos" and "Automatic Download" in Settings/Music are interconnected and turning off one leads to automatic turning off of the other one (which should not really be the case).
Thirdly, I've spent today 1.5 hours on my phone with AppleCare advisors and went up to the Senior who tried different solutions (indulging signing out, deleting the app, restarting the phone, etc. etc.) but nothing worked. The nuclear option of "erase everything and download a backup" was used then with the hope - but nah, it is still stuck, just different songs. Tomorrow evening (Berlin time), I'll have another call with the Senior advisor to clarify the issue. Most probably, the problem is either with the files on the iPhone (outdated certificates? errors with the new functions?) or with the servers (overloaded? just not working - maybe because of the recent outrage that turn off half of the internet?)
So just stay calm and I'll try to keep this thread updated. Peace ??
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Damn, I couldn't download my icloud music library because of a song that wouldn't show up as unavailable. After 3 hours of troubleshooting I had to get on my Windows PC, sort my songs by icloud status, manually find the removed songs then I created 2 smart playlists under "Icloud Status" with their respective rules such as matching "removed" and "not available" from my music library to finally find the freaking songs that stopped the whole process.
Like I mentioned I had to delete 8842 songs TWICE from my iphone to get an error that basically just stopped downloading the rest of the songs from downloading. This led to my broken songs that crashed at 15 seconds playback. Going through your library and catalog and finding those songs will help you with this because seriously Apple Support had no idea what I was talking about it in regards to it. hope this helps someone with a similar issue. I wasted 8 hours doing this. Sucks that I need a PC to sort out this problem to be honest. going through each 8842 individual song to download was a nightmare I eventually gave up after 20 minutes, I had to find an easier solution.
Like I mentioned I had to delete 8842 songs TWICE from my iphone to get an error that basically just stopped downloading the rest of the songs from downloading. This led to my broken songs that crashed at 15 seconds playback. Going through your library and catalog and finding those songs will help you with this because seriously Apple Support had no idea what I was talking about it in regards to it. hope this helps someone with a similar issue. I wasted 8 hours doing this. Sucks that I need a PC to sort out this problem to be honest. going through each 8842 individual song to download was a nightmare I eventually gave up after 20 minutes, I had to find an easier solution.
I downloaded the song to my iPhone, restarted the music app and it seems to be working. So dumb though!
Ok now i'm frustrated just as you now. It's been 2 days since i've been trying to fix my apple music library.
Here's a little bit of my background, I was a soldier a while back that was used to back to back year long deployments that meant I had no way back to access songs, movies or videos just as easily as it was to connect an pc to the internet stateside or europe, We did but it was satellite kps bandwidth speeds, downloading a 700mb took like 18 hours overseas. Back in those days we had ipod's, external hard drives for all our media, I personally had an Archos media player that was famous at the time for playing all kinds of media formats and using upgradable SSD internal memory my first being an 30gb, 80gb, at their peak they sold upto 500gb media players which was unheard of in the mid 2000's-2010's.
Anyways I always had this mentality that I always need to have my media in some sort of physical form, be in back up or at the time on cd's/dvd's
My biggest qualm with apple has always been it's backwards outlook towards memory and this lossless/hi res release proved it.
with the archos I could manage the internal memory just as easy as plugging it in the hard drive to a PC and transfer it, I had control of my content.
With Apple I let them take control and once again this release just shows they had no idea to plan for the long term because their competition got the best of them IMHO.
I adapt and over come easily so I always had just high quality versions of my songs of on my idevices because of their storage size and i've purchased close to 2,300 songs through itunes over 11 years since i've gotten used the apple ecosystem but I always kept hi res back ups on my PC as usual, anyways the ease of use of Apple Music over the years helped me expand my Apple music library close to 8,880 songs, for this reason I always got a 256gb iphone, because the total size was always close from 60-80gb, before the lossless release it was close to 89gb.
Apple states that close to 20 million songs are hi res but i am having an extremely hard time narrowing down which songs or artists they managed to do, nearly 55% is lossless, I could handle the lossless songs since every 10gb is a 1,000 songs somewhat but I wish I could sort out if I could only download lossless and still have the ability to choose hi res just in case because as of this writing the 89 gb that was of music before is now close to 185gb, i always like to keep close to 60gb free for pictures but as my music catalog is massively eating up this, I feel Apple should dramatically increase their storage sizes for their next iphones IMHO. I have 1,200 songs left to download by the way.
I of course trimmed my music library down a lot by getting rid of unnecessary songs, I listen to a lot of music, have the high res gear for it, but now i'm contemplating deleting my library again because i have no idea how much my entire music library size really is thanks to apple.
Can't really complain for not paying an upgraded service but this was a massive curveball for the regular routines I had in regards to my music since now I have no idea what songs or artists or albums are hi res/lossless, I wish there was an icon on the library menu to see but still, sorry if i'm venting but the obvious answer would be to upgrade to the next model but thankfully I have 1tb ipad with tons of space to test this out and probably back up my music that way. It's frustrating because apple tier 1 support really has no idea how to help me out with the previous issue, I went from songs being brokenly downloaded and not playing after 15 seconds, to now running out of storage.
My main concern now if a song that features dolby atmos/lossless is taking more space because of the dolby atmos track.
I created a playlist on my iPhone, added 3 songs, went on to my iPad and added a load more songs to the playlist. Got in the car and played the playlist through CarPlay, first 3 songs all stopped at 15s exactly (worked fine playing through iPhone speakers/Beats pro), the rest of the playlist was fine.
So have removed the first 3 and re downloaded.
So have removed the first 3 and re downloaded.
Can you please report with issue to the AppleCare? I've spoken several times to a Senior from Apple Support and though he escalated my issue to engineers, he meant there had be no other reports on this issue and I would be the only one with it.
I'd very much appreciate if everyone could do this over the weekend, as I am flying for several times starting from Tuesday and it would be cool to have my library properly downloaded and playable. Thanks!
Even simply playing a "broken" song with internet connected repairs it. The main problem (at least, for me) is that one can't identify the broken songs before one gets off the internet. And even if you can identify the song, you can't redownload it - so not the optimal solution after all ?
