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Dot5Hosting...DO NOT USE THEM!!!!
- Thread starter eyelikeart
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got it... 
I'll be around later this afternoon. Hit me up if u are around & let me know of any developments.
I'll be around later this afternoon. Hit me up if u are around & let me know of any developments.
dot5
Just joined this forum today. I have my church site hosted with dot5hosting. It's been so-so until the last week. I can no longer get my admin page and the ONLY way I've been able to contact their support is via that Live Support thing. That can't be a real person on the other end. One of the "TECH" replies was "I checked that thrice." Who would say a thing like that?
Anyway, I'm recommending to the church ASAP that we switch hosts. I've read thru the posts and seen some recommendations. I may recommend 1And1 because I took them up on their free offer and it seems to be 100% THERE, no problems. But then I haven't needed to contact their support, so I don't know about that.
Anyway, it was interesting to see how many folks have reported problems with them. After I Googled "dot5hosting & problem" I informed "TECH" that I got over 400 hits. He had no reply.
-- DW
Just joined this forum today. I have my church site hosted with dot5hosting. It's been so-so until the last week. I can no longer get my admin page and the ONLY way I've been able to contact their support is via that Live Support thing. That can't be a real person on the other end. One of the "TECH" replies was "I checked that thrice." Who would say a thing like that?
Anyway, I'm recommending to the church ASAP that we switch hosts. I've read thru the posts and seen some recommendations. I may recommend 1And1 because I took them up on their free offer and it seems to be 100% THERE, no problems. But then I haven't needed to contact their support, so I don't know about that.
Anyway, it was interesting to see how many folks have reported problems with them. After I Googled "dot5hosting & problem" I informed "TECH" that I got over 400 hits. He had no reply.
-- DW
dickwebb said:
No surprise there. It seems the longer time goes by, the more pissed off people are with them.
thrillhost.com
I recomend thrillhost.com Granted they were just bought out by another hosting service but the new company is very courteous and very responsive to problems and responses. I recieved a response on a question i had in about 3 hours or so. Pretty quick considering they are probably recieving many emails a day. Also the price was right for me. 3GB of space and 30GB of bandwith for $10 a month. Granted prices have gone up and i am on a reseller account but over all it is a really good company.
I recomend thrillhost.com Granted they were just bought out by another hosting service but the new company is very courteous and very responsive to problems and responses. I recieved a response on a question i had in about 3 hours or so. Pretty quick considering they are probably recieving many emails a day. Also the price was right for me. 3GB of space and 30GB of bandwith for $10 a month. Granted prices have gone up and i am on a reseller account but over all it is a really good company.
What amazes me is how unflappable they are. I've sent them repeated emails about why I should get a refund, at least for the month that their service failed and they lost all of my data, but each time they send me the same reply. The amazing thing is that it's not a form letter, or at least I don't think it is, because there's usually a subtle difference in each email. A grammar mistake here, an extra word or sentence there.
But always, of course, "We look after our customers, or someone else will".
But always, of course, "We look after our customers, or someone else will".
xjohn said:
I've noticed the same thing. There are real people on the other end, but they spit out the same tripe every time.
PS. They seem not to be answering their phone today, either. Surprise, surprise.
krossfyter, try www.godaddy.com I had 2 domain names registered with "Domain Bank" for $35 each for 2 years ($140) which I thought was really high. A business associate of mine uses them exclusively for his web hosting and e-mail services. I went there and had my domain names transfered for only $7.95 each. I have yet to develop my site but when I do I will seriously consider using them.
wow. it isnt just me!
I'm VERY fed up with them. After having my webpage down for the majority of a two week period I flooded them with emails about how I wasn't receiving ANY responses EVER to my emails, that my page kept being down, so I couldnt access my email....and other frustrations. this was a month ago.
Finally things seem to be working fine, BUT I've yet to receive any response, even though I asked SPECIFICALLY for a reply so that I know there is a physical person there....well...
their motto is "we take care of our customers or someone else will" or something close to that. My service is up in a few months, and I'm uber-busy until then, so Im sticking with dot5 for the duration of my contract. Luckily I got my domain elsewhere.
I'll be switching though, so I gotta read most of this thread (no time right now). They used to be great and have awesome service and no periods of time where my page was down...
damn you Dot5....damn you
I'm VERY fed up with them. After having my webpage down for the majority of a two week period I flooded them with emails about how I wasn't receiving ANY responses EVER to my emails, that my page kept being down, so I couldnt access my email....and other frustrations. this was a month ago.
Finally things seem to be working fine, BUT I've yet to receive any response, even though I asked SPECIFICALLY for a reply so that I know there is a physical person there....well...
their motto is "we take care of our customers or someone else will" or something close to that. My service is up in a few months, and I'm uber-busy until then, so Im sticking with dot5 for the duration of my contract. Luckily I got my domain elsewhere.
I'll be switching though, so I gotta read most of this thread (no time right now). They used to be great and have awesome service and no periods of time where my page was down...
damn you Dot5....damn you
Not only is my server (which means my email) down, but I can't even go complain because the dot5hosting webpage is down!!!!
I'm waiting to hear back from an employer about a VERY IMPORTANT JOB if I get it....this is NOT acceptable. They better be back up soon, and NOT be out of business. it wouldnt really surprise me if they went under with the way their service has been lately...
thanks to google for cahing sites! I have their phone number. BUT of course no answers. And then it tells me to leave a message on "mailbox number xxxxx". WTF?
EDIT: where's the host recommendation thread? I'm kinda leaning towards http://crisishost.com/ right now...which I saw in this thread...
I'm waiting to hear back from an employer about a VERY IMPORTANT JOB if I get it....this is NOT acceptable. They better be back up soon, and NOT be out of business. it wouldnt really surprise me if they went under with the way their service has been lately...
thanks to google for cahing sites! I have their phone number. BUT of course no answers. And then it tells me to leave a message on "mailbox number xxxxx". WTF?
EDIT: where's the host recommendation thread? I'm kinda leaning towards http://crisishost.com/ right now...which I saw in this thread...
I have 2 sites hosted with dot5. I can't believe how horrible the service and uptime is. As soon as my sites are back, I'm going to back them up then kick dot5 to the curb. I just hope I havent lost everything like my buddy did when they hosted his site.
Update:
I changed hosts to www.powweb.com. The do5 server I was on (ns10) is completely gone now. They have been telling me they can get me a backup when they move the data to another server. 48 hours ago they told me it would take 12 hours and still nothing. I lost 1.5 years of forum data and all my other files. I am kicking my self for not doing a backup of my site for the last 6 months.
Update:
I changed hosts to www.powweb.com. The do5 server I was on (ns10) is completely gone now. They have been telling me they can get me a backup when they move the data to another server. 48 hours ago they told me it would take 12 hours and still nothing. I lost 1.5 years of forum data and all my other files. I am kicking my self for not doing a backup of my site for the last 6 months.
I would highly recommend both Fuitadnet and Oktagone. Having experience with both, I would have to say that they are a delight. The people who run them are very helpful, and know what they're doing. They have good prices, and fairly good uptime... Check 'em out.
DOT5 SUCKS
Well, because I'm new and didn't login first I lost my reply. What a day.
I am lacking the energy that I had earlier to write the response over. Just know this, when their servers die or something goes wrong there's no one to help or fix it.
My site has been down since the 24th and I fear all is lost. My husbands site as well, which he put a lot of effort into. I hope that enough of these comments will prevent someone else from having to go through this in the future.
Well, because I'm new and didn't login first I lost my reply. What a day.
I am lacking the energy that I had earlier to write the response over. Just know this, when their servers die or something goes wrong there's no one to help or fix it.
My site has been down since the 24th and I fear all is lost. My husbands site as well, which he put a lot of effort into. I hope that enough of these comments will prevent someone else from having to go through this in the future.
Dot5 is the worst web hosting
I have one last client located at dot5 hosting that was hacked recently, The hacker overwrote all of the index pages with "bloodbr - where there's will, there's a way - intelligence is everything - hellsink@hackermail.com ;D"
Of course when I try and change the FTP password I cannot get to the admin page and of course when I use their support form I get no response, in fact I think dot5 has eleiminated their SUBMIT button on their Support form and replaced it with another RESET form button, because when I hit the submit button all that happens is the form fields go blank and I get no "thank-you" page.
Thanks a bunch Chris! it's been a real adventure.
"We laugh at our customers, so someone else will"
I have one last client located at dot5 hosting that was hacked recently, The hacker overwrote all of the index pages with "bloodbr - where there's will, there's a way - intelligence is everything - hellsink@hackermail.com ;D"
Of course when I try and change the FTP password I cannot get to the admin page and of course when I use their support form I get no response, in fact I think dot5 has eleiminated their SUBMIT button on their Support form and replaced it with another RESET form button, because when I hit the submit button all that happens is the form fields go blank and I get no "thank-you" page.
Thanks a bunch Chris! it's been a real adventure.
"We laugh at our customers, so someone else will"
a dot5hosting sucks update
After finnally getting a backup of my data I sent dot5 a email to cancel my account. With no suprise I got no response. I tried to get them via live support all day yesturday. I Finnally got through last night. I told them I wanted to cancel and they offered me 1 free month...hahahahahahaha! I told them no and they canceled my account. I expected to get credit for the remainder of the year (6 months) but the told me they do not give refunds after 30 days. What a joke. I'm so pissed.
After finnally getting a backup of my data I sent dot5 a email to cancel my account. With no suprise I got no response. I tried to get them via live support all day yesturday. I Finnally got through last night. I told them I wanted to cancel and they offered me 1 free month...hahahahahahaha! I told them no and they canceled my account. I expected to get credit for the remainder of the year (6 months) but the told me they do not give refunds after 30 days. What a joke. I'm so pissed.
use frogee
Use frogee, ive been using them for a year, they have EXCELLENT and affordable services. If you go on their site it may look like a scam, but it really is not. I recommened them 100000000000000000000000000%!!!!!!!!!!!!
http://www.frogee.com
Use frogee, ive been using them for a year, they have EXCELLENT and affordable services. If you go on their site it may look like a scam, but it really is not. I recommened them 100000000000000000000000000%!!!!!!!!!!!!
http://www.frogee.com
Well I'm glad (I guess) to see that I'm not the only one having problems with Dot5. My site died about two weeks ago, and after several emails (w/o reply) my site finally came back up. Can't access email, stats, or admin panel, but the site itself is there. I'm planning on switching to a new host, since my prepaid 1-year runs out next month.
Has anyone considered the possibility of a class action? There's a pretty strong case here, given their deceptive advertising/claims.
Has anyone considered the possibility of a class action? There's a pretty strong case here, given their deceptive advertising/claims.
What's the phrase? You can't get blood from a stone. I always got the impression that Dot 5 was run out of somebody's living room, and that's when they were doing well. Once a companny goes belly up (especially a small company) you have about zero chance of getting anything from them. You might be able to find someone to sue, but collecting anything is a different story.vorare said: