Thank you for choosing Dymo. Our goal is to provide our customers with the highest quality and service. My name is Christopher and I will be glad to assist you today. I am sorry that youre experiencing issues with the DYMO Label Software. For solutions on correcting this problem, please follow the steps below:
I recommend conducting a CLEAN uninstall and reinstall of the DYMO Label Software. Please view the following steps:
To download and install DLS on your Mac, please follow the steps below:
1. Ensure that your LabelWriter is unplugged from the USB and delete (if there are any) installed DYMO LabelWriter printer(s). You can do this by going to System Preferences > Hardware > Print & Scan or Print & Fax. Then, select the Dymo LabelWriter and click the minus sign (-) to delete the printer.
2. Uninstall any installed DYMO Label Software from your Mac, except label files and address books, by dragging the DYMO folder from the Applications folder into the trash.
3. Also, please check the following locations for any DYMO files and remove those DYMO files by dragging them to the trash:
Browse to Macintosh HD> Library> Frameworks> DYMO, and delete that DYMO folder.
Browse to Macintosh HD> Library> Printers> DYMO, and delete that DYMO folder.
4. After these files and folders have been removed, empty the trash and restart the Mac.
5. Please click on the following link to Run and Install the DYMO software, version 8.5.2 to solve the issue with printing from Yosemite. This link is temporary and will expire: (link removed, you may download the software from their support page)
Note: The LabelWriter must be DISCONNECTED when running the installation.
6. In the Conclusion Section, plug LabelWriter into a USB port that is located directly on the Mac computer.
Note: Please keep an eye out when you get to that Conclusion section
7. Next, click continue and it should say "Installed successfully"
8. Once it has been successfully installed, look for the DYMO Printer under the Print List located in Print & Scan or Print & Fax, from System Preferences.
9. Make sure that the printer is showing up here, and has a green status that says "idle". Once that has been verified you should now be able to launch the software from Applications and successfully print.