I have to wonder if part of the problem is that no one other than us "hears" our complaints. Right now, Apple is a media "darling." They can do no wrong. I NEVER see any anti-Apple articles. As long as public perception is positive, Apple has no reason to change.
Frank
You think they like giving out free months of what is a pay service? They have handled this very well. owning up to the problems they are having during this transition, keeping in contact with clients about what they are trying to do correct things, reimbursing clients and no doubt throwing massive IT efforts toward getting this solved.
As for the Mobile Me and iPhone launch snafus, they have been covered everywhere in the media, including in articles by Pogue and Mossberg.
You sound a lot like Balmer. Your assertions are baseless and misleading.
PS: And it seems like they are working through the night at the server farm. Incoming mail just started coming in for me.