Executive RElations told me to p-- off!

[BadgerMac]

I would ask questions, but it seems you're spouting enough nonsense on your own. Again, why was executive relations involved from the beginning? It is commonly the case that parts are not in stock and in fact have to be ordered. If you do some sort of business or work-related activities on this machine, you should have a spare. This is absolutely another instance of people holding Apple to some rediculously high standard. Perhaps when you brought it in, they should have given you a new machine immediately. The way Apple handled this is well within the limitations described by AppleCare.

Dude you need to do some edits. They should have given me a new machine when I brought it in, the way they handled this is within the limitations of Applecare? Huh?

Not trying to spout nonsense, but someone so full of venom and vitrol seems like a shill to me.

You're right, I'm so transparent. My face is so red right now. I probably should have got executive relations involved for this triviality.

Paid $50 for a mouse that died after 4 months? I would have probably called support at a minimum. I did that after my doc died for my Shuffle, they replaced it (and I filed my claim online).

YOu're pretty riled up about an issue that has nothing to do with you dude. It's Friday - RELAX! Enjoy the weekend. Flame away if you want, it only makes you look funny, not me!

Is that you DB?

I doubt it, I cna't imagine with all the calls they get they'd have time during the day to post here. I wouldn't be surprised though if it isn't a volunteer shill though. NObody gets that venomous unless they're either transposing their own frustrations on others or are just plain ornery because they didnt' get enough sleep last night. When I was much younger (probably this kid's age) I was a bit more dynamic in my postings.

 

[darthraige]

I think you're missing one hash mark there.

 

[antibact1]

Dude you need to do some edits. They should have given me a new machine when I brought it in, the way they handled this is within the limitations of Applecare? Huh?

Not trying to spout nonsense, but someone so full of venom and vitrol seems like a shill to me.

Need to so some edits? Let me reiterate. You are holding Apple to a rediculously high standard. Perhaps when you brought it in, they should have given you a new machine immediately (SARCASM). The way Apple handled this is well within the limitations described by AppleCare. I hope that clears it up.

Paid $50 for a mouse that died after 4 months? I would have probably called support at a minimum. I did that after my doc died for my Shuffle, they replaced it (and I filed my claim online).

YOu're pretty riled up about an issue that has nothing to do with you dude. It's Friday - RELAX! Enjoy the weekend. Flame away if you want, it only makes you look funny, not me!

I didn't contact them because I didn't want to get into a constant battle with them over a product design flaw. If I got a new mouse, the same problem would likely reoccur again. It was easier to go and purchase another more suitable mouse. If I liked to complain though for no reason, I could always have contacted them, perhaps posted on here about it, started a Digg thread maybe, all those sorts of things.

 

[BadgerMac]

Need to so some edits? Let me reiterate. You are holding Apple to a rediculously high standard. Perhaps when you brought it in, they should have given you a new machine immediately (SARCASM). The way Apple handled this is well within the limitations described by AppleCare. I hope that clears it up.

Only problem is that I never asked for a new machine there kiddo. I asked for a machine to come back repaired and not have new issues that came from the repair itself:

1) After the logic board replacement the machine wouldn't sleep and ran what I felt was extremely hot.

2) After 2nd return the case wasnt' set right by the optical drive and it seems to impair the ability to eject discs

3) After the 3rd repair they did nothing

4) After the genius repair the casing was right but now didnt' sleep (video is posted as a link earlier to see it)

5) Now it's goign back again.

NEver asked for a new machine, dont' expect one since I bought mine at a discount as a now former employee. I didn't think they would eat that cost, so I was perfectly fine with a repaired machine. Thus far that hasnt' happened so you're not only out of line but apparently not a very good reader.

 

[sblasl]

Looks like you won't be able to get another job with Apple. I'm sure personnel now has your file classified as "non-rehireable".

 

[BadgerMac]

I didn't contact them because I didn't want to get into a constant battle with them over a product design flaw. If I got a new mouse, the same problem would likely reoccur again. It was easier to go and purchase another more suitable mouse. If I liked to complain though for no reason, I could always have contacted them, perhaps posted on here about it, started a Digg thread maybe, all those sorts of things.

So you're the type to throw $50 bucks away, that's OK. I would have gotten the new mouse and put it on Craigslist or something for $20 and tried to recoup some of my costs. If it's mom and dad's money for your mouse, I can see why you'd be so callous with it. If it was your, that's just being a poor consumer and a pretty dumb one to boot

 

[majordude]

Now THIS is the reason I visit these forums! Better than WWE!

Oops, BadgerMac just grabbed a chair and antiback1 pulled the cushion off the top turnbuckle!

 

[BadgerMac]

Looks like you won't be able to get another job with Apple. I'm sure personnel now has your file classified as "non-rehireable".

Probably. I feel like Elaine on that Seinfeld episode with the notes on her medical file (if you're a Seinfeld fan).

Now THIS is the reason I visit these forums! Better than WWE!

Oops, here BadgerMac just grabbed a chair and antiback1 pulled the cushion off the top turnbuckle!

Naaah, This bacteria guy just has way too much energy for a Friday. I would expect this sort of venom on a Monday when everyone is just plain crabby they're back at work (or school in this kid's case), but for a Friday! Come on!

 

[antibact1]

Only problem is that I never asked for a new machine there kiddo. I asked for a machine to come back repaired and not have new issues that came from the repair itself:

1) After the logic board replacement the machine wouldn't sleep and ran what I felt was extremely hot.

2) After 2nd return the case wasnt' set right by the optical drive and it seems to impair the ability to eject discs

3) After the 3rd repair they did nothing

4) After the genius repair the casing was right but now didnt' sleep (video is posted as a link earlier to see it)

5) Now it's goign back again.

NEver asked for a new machine, dont' expect one since I bought mine at a discount as a now former employee. I didn't think they would eat that cost, so I was perfectly fine with a repaired machine. Thus far that hasnt' happened so you're not only out of line but apparently not a very good reader.

I love the "kiddo" thing. An attempt to sound condescending that only makes you sound more rediculous than you already do. I never said you asked for a replacement. The point of the sarcasm was to provide an example of a customer service action that was entirely unlikely to happen, given that you contacted executive service after an initial repair effort. Loses some of its edge though when you have to explain it.

So you're the type to throw $50 bucks away, that's OK. I would have gotten the new mouse and put it on Craigslist or something for $20 and tried to recoup some of my costs. If it's mom and dad's money for your mouse, I can see why you'd be so callous with it. If it was your, that's just being a poor consumer and a pretty dumb one to boot

That is entirely the the type of person I am. Sometimes when I'm bored, I put ads on craigslist advertising cash for free. Who cares really, it comes out of my trust fund anyways. The new mouse cost $20. Weighing my time spent pursuing a replacement versus the $20, I chose the latter.

 

[BadgerMac]

I love the "kiddo" thing. An attempt to sound condescending that only makes you sound more rediculous than you already do. I never said you asked for a replacement. The point of the sarcasm was to provide an example of a customer service action that was entirely unlikely to happen, given that you contacted executive service after an initial repair effort. Loses some of its edge though when you have to explain it.

YOu never said it outright but you assumed and made that clear when you said that I would have only been satisfied iwth a replacement machine.

Stop being so mean! Who took a leak on your leg this AM! Man you're ornery!

That is entirely the the type of person I am. Sometimes when I'm bored, I put ads on craigslist advertising cash for free. Who cares really, it comes out of my trust fund anyways. The new mouse cost $20. Weighing my time spent pursuing a replacement versus the $20, I chose the latter.

Considering how little time it would have taken to get a replacement for an expensive mouse (I bought one so I was in the same boat) I would have gone for the replacement. You throw $50 away, I don't, I guess it's an age thing.

 

[antibact1]

Considering how little time it would have taken to get a replacement for an expensive mouse (I bought one so I was in the same boat) I would have gone for the replacement. You throw $50 away, I don't, I guess it's an age thing.

Certainly it would have taken no time at all to contact Apple, get the replacement, put an ad on craigslist, coordinate the sale and get a ton of junk email, and sell it - all in the effort to get $20. I guess you haven't sold many things on craigslist.

 

[BadgerMac]

Certainly it would have taken no time at all to contact Apple, get the replacement, put an ad on craigslist, coordinate the sale and get a ton of junk email, and sell it - all in the effort to get $20. I guess you haven't sold many things on craigslist.

Not a lot, but just started using it, and it doesn't seem like all that much in terms of trouble. You could have taken a picture and posted a notice in the time you've spent on this thread. Or, you could have called Apple and gotten the process going for replacement in the time you spent on here. It all depends I guess on how one prioritizes time. You like peeing in people cereal on here, that's your hobby, to each his own!

 

[antibact1]

YOu never said it outright but you assumed and made that clear when you said that I would have only been satisfied iwth a replacement machine.

Stop being so mean! Who took a leak on your leg this AM! Man you're ornery!

Once again, entirely missing the sarcasm. It's okay, some people just can't get it. It's like those magic eye pictures.

When you post complaining drivel like this, you pretty much make yourself a target for this sort of response.

 

[BadgerMac]

Once again, entirely missing the sarcasm. It's okay, some people just can't get it. It's like those magic eye pictures.

When you post complaining drivel like this, you pretty much make yourself a target for this sort of response.

The troll's response? Yea I knew it was coming, I think I said as much in my original post. I was shocked though you were the only one to feed on my post thus far.

 

[antibact1]

Not a lot, but just started using it, and it doesn't seem like all that much in terms of trouble. You could have taken a picture and posted a notice in the time you've spent on this thread. Or, you could have called Apple and gotten the process going for replacement in the time you spent on here. It all depends I guess on how one prioritizes time. You like peeing in people cereal on here, that's your hobby, to each his own!

Pee is way better in cereal than milk.

 

[BadgerMac]

Pee is way better in cereal than milk.

As long as it's your own you go nuts! If it's anyone elses that's considered a disorder and I'd get help.

 

[antibact1]

As long as it's your own you go nuts! If it's anyone elses that's considered a disorder and I'd get help.

Seriously? That explains so much. I guess it's your years of experience providing this insight. Lucky you were here for me today.

 

[PDE]

I love the "kiddo" thing. An attempt to sound condescending that only makes you sound more rediculous than you already do. I never said you asked for a replacement. The point of the sarcasm was to provide an example of a customer service action that was entirely unlikely to happen, given that you contacted executive service after an initial repair effort. Loses some of its edge though when you have to explain it.

It's Apple's decision to escalate a customer's case to executive relations, not the customer's. Also, I think getting a replacement after so many attempts to repair would be VERY reasonable. Why should the customer have to pay the price, in terms of lost productivity, wasted time and frustration, because Apple's product breaks down in less than a year? Sure, the warranty agreement doesn't require them to replace, but the best way to lose customers is to alienate them further when they're already alienated, i.e. when their expensive machines are not working properly.

I've had so many replacement from apple that it was ridiculous. Did I deserve each one? Yes, absolutely. I have zero tolerance for poor quality control and do not believe we, as customers, should act as quality control for Apple. It's time they get hit where it hurts: the bottom line. It's a sad fact that it's still cheaper for them to pass on quality control to the customer than it is to make sure things are better before they sell them. Only when people demand more will we get more. And only when it becomes more profitable for Apple to invest in quality control than wait to repair/replace already sold units will Apple start paying attention.

I'm sorry, I've been an Apple customer since the early 90s, and while I love their products WHEN they function, I'm pretty sick and tired of talking to applecare and visiting the genius bar every few months.


My rant!

 

[BadgerMac]

It's Apple's decision to escalate a customer's case to executive relations, not the customer's. Also, I think getting a replacement after so many attempts to repair would be VERY reasonable. Why should the customer have to pay the price, in terms of lost productivity, wasted time and frustration, because Apple's product breaks down in less than a year? Sure, the warranty agreement doesn't require them to replace, but the best way to lose customers is to alienate them further when they're already alienated, i.e. when their expensive machines are not working properly.

I've had so many replacement from apple that it was ridiculous. Did I deserve each one? Yes, absolutely. I have zero tolerance for poor quality control and do not believe we, as customers, should act as quality control for Apple. It's time they get hit where it hurts: the bottom line. It's a sad fact that it's still cheaper for them to pass on quality control to the customer than it is to make sure things are better before they sell them. Only when people demand more will we get more. And only when it becomes more profitable for Apple to invest in quality control than wait to repair/replace already sold units will Apple start paying attention.

I'm sorry, I've been an Apple customer since the early 90s, and while I love their products WHEN they function, I'm pretty sick and tired of talking to applecare and visiting the genius bar every few months.


My rant!

Well said, let the bacteria troll begin!

I'm convinced now more than ever that he's a volunteer shill , self proclaimed defender of all things Apple.

 

[antibact1]

It's Apple's decision to escalate a customer's case to executive relations, not the customer's. Also, I think getting a replacement after so many attempts to repair would be VERY reasonable. Why should the customer have to pay the price, in terms of lost productivity, wasted time and frustration, because Apple's product breaks down in less than a year? Sure, the warranty agreement doesn't require them to replace, but the best way to lose customers is to alienate them further when they're already alienated, i.e. when their expensive machines are not working properly.

I've had so many replacement from apple that it was ridiculous. Did I deserve each one? Yes, absolutely. I have zero tolerance for poor quality control and do not believe we, as customers, should act as quality control for Apple. It's time they get hit where it hurts: the bottom line. It's a sad fact that it's still cheaper for them to pass on quality control to the customer than it is to make sure things are better before they sell them. Only when people demand more will we get more. And only when it becomes more profitable for Apple to invest in quality control than wait to repair/replace already sold units will Apple start paying attention.

I'm sorry, I've been an Apple customer since the early 90s, and while I love their products WHEN they function, I'm pretty sick and tired of talking to applecare and visiting the genius bar every few months.


My rant!

I entirely agree with everything you said. My initial annoyance with this entire thing was the customers desire to involve a higher level of service after a single problem, before even receiving their computer back. By Apple accepting the computer into service initially, they acknowledged a problem with the goods they had provided, but the customer gave them no reasonable opportunity to resolve the situation. Certainly after all that has transpired in this case, a new computer should be provided.

 

[majordude]

You throw $50 away, I don't, I guess it's an age thing.

I may be reading more into this than anticat1 means but there are some people who like to sue and some who never do.

Most people would call Apple and go through the channels. You upped the anti and went to a superior trying to see if she could expedite the repair for you.

You'd spend $30 of time to get back $20.

You Digg and call BBB and sound like a spoiled brat instead of an irritated customer wrapped in red tape.

Maybe that is what antimac1 was getting at.

 

[BadgerMac]

I may be reading more into this than anticat1 means but there are some people who like to sue and some who never do.

Most people would call Apple and go through the channels. You upped the anti and went to a superior trying to see if she could expedite the repair for you.

You'd spend $30 of time to get back $20.

You Digg and call BBB and sound like a spoiled brat instead of an irritated customer wrapped in red tape.

Maybe that is what antimac1 was getting at.

Isn't it antibact instead of antimac? Freudian slip? LOL

Going in for a 5th repair and a month of the machine being in and out of my hands - if youw ant to call me a spoiled brat because of how i'm handling it now than I'll take that moniker. There's no need a machine should have to go in for five repairs. The only major part replacement is the logic board. Had no issues on that end. It's the numnutz who coudln't get the casings on without the machine either sleeping funny or having warped plate issues is what my problem is.

I guess I'm a bit more efficient - it woudln't take my $30 of time to get a replacement mouse since I can multitask.

 

[majordude]

I have zero tolerance for poor quality control...

Define quality?

There are satellites that haven't worked. Rockets that have exploded. Heart valves that fail.

Those manufactures have a lot better QA inspection model than Apple and still things fail.

Production produces flaws and not all will be caught.

Isn't it antibact instead of antimac? Freudian slip? LOL

Tee hee! Got me there!

 

[BadgerMac]

Tee hee! Got me there!

I guess we can agree to disagree about the necessity of my getting ER involved at the time I did, but the fact remains that my machine is back in for a fifth repair within the past month. All of them turned out to be valid issues, they still can't get it right.

I dont' need a new machine since prior to the LB repalcement it was a rock, but I would like an Apple repair to come back to me with the product repaired and not have to deal with yet another issue.

TO be honest I"m not sure I want a new SR with the video issues I've seen. My video was crisp for what I did, I have a new 20" iMac I'm on, this is my travel machine, so it doesn't need to be newest and "fastest".

 

[majordude]

Going in for a 5th repair and a month of the machine being in and out of my hands...

I understand but Apple must not (or you got DB on a bad day).

To me, your expectations are not out of line.

To DB, you are asking for a pristine Mac and that ain't gonna happen. She must think that you are nit picking and yet the Apple store shares your vision.

Time to get DB out of the way.