I understand but Apple must not (or you got DB on a bad day).
To me, your expectations are not out of line.
To DB, you are asking for a pristine Mac and that ain't gonna happen. She must think that you are nit picking and yet the Apple store shares your vision.
Time to get DB out of the way.
Best way to do that? I dropped my machine off last night at teh store again and it's at "Shipment to repair center pending". It sometimes takes awhile for it to process so it could very well be on its way to Houston right now. I think since I've somehow pissed in DB's cereal I'm now just stuck hoping that the machine comes back right.