I will blame the iphone for the shift of attention on their computer line. This is a joke. I have had 2 imacs sent to me, I paid 2600 for this computer and both have been defected.
I know most of you will say this is rare, but that is not true at all. Most of these computers have the yellow tint, most of these computer have the backlight bleed (ips glow), most of them have the grey band running across the bottom.
I just returned my first imac (the new 2010 one), because of the yellow tint, grey band, back light glow and received a new one with dust particles, and 3 pieces of hair underneath the glass, backlight bleed and the dog whistle noise. Are you kidding me? This computer is almost $3,000, how is the quality assurance this bad?
The first argument from people will be "then don't buy an imac". Easier said then done, when all of your programs are for apple, and you have used a mac operating system your whole life, you don't have many choices. I want a desktop with an i7 processor, and I can't afford a mac pro with a monitor. So because apple is consistently sending out defected imacs, I have to get a PC, keep calling tech support and sending my computer back, or settle for a product that is defected. No it's no my eyes, these problems are defects...not normal.
The second argument will be that "since this is a mac forum, the problem is exposed more". Once again this is not true. Most people just turn on their computer with the stock desktop wallpaper and don't notice these problems. If you look at thread after thread, on this forum and others you will notice how bad the problem is. One call to apple support and you can hear how used to these phone calls apple support is. Today when I called apple, the tech support agent was finishing my sentences about the problems before I even got to finish, because he knew what they were already.
The third argument is that these problems are normal. No they are not. Some one decided to write an article about how ips glow or back light bleed is normal, and others followed. The argument "my t.v has it as well!" doesn't work, that means your t.v is defected as well. Back light bleed and/or glow on these computers is partially due to the border of the screen having a small gap between it, causing light to pass through. This is mostly (not always) a problem on BTO iMacs because the screen is removed and put back on for the 2nd time, causing the corners to sometimes have a small gap letting light pass through. Just because it is LED backlit, does not mean that light won't bleed through on the corners.
There simply is no excuse for this, but the problem is apple is so focused on the iPad and iPhone, that it seems that their computer line is 3rd in importance now. People have made such a big deal about the iphone which is 200 bucks, and its antenna issue. The antenna issue is solved with a case. The iphone is 200 dollars. The imac is almost 12 times the price of 1 single iphone. The only fix for these imac issues is just to pretend it doesn't exist. I really want one of these, and yes I can just settle for one and I can just get used to the yellow tint, grey band, back light bleed, and high pitched noise. But I was raised that if you work hard, you deserve good things. I have worked my ass off to get the money for this iMac... and now because of either quality control or bad build quality, I am going through way more hassle then I should to get one that is good. At this point my fingers are just crossed that my 3rd one is good.
P.S. If you are going to tell me to read the Gizmodo article about how the yellow tint happens after apple makes the computer and its the shippers fault, I don't buy it. Even if this is true, Apple should build these computers so that they can make the standard shipping stage and be OK. That is the whole point, if they can't make it to the hands of their customers and be in good condition, then they are not building them well.
I know most of you will say this is rare, but that is not true at all. Most of these computers have the yellow tint, most of these computer have the backlight bleed (ips glow), most of them have the grey band running across the bottom.
I just returned my first imac (the new 2010 one), because of the yellow tint, grey band, back light glow and received a new one with dust particles, and 3 pieces of hair underneath the glass, backlight bleed and the dog whistle noise. Are you kidding me? This computer is almost $3,000, how is the quality assurance this bad?
The first argument from people will be "then don't buy an imac". Easier said then done, when all of your programs are for apple, and you have used a mac operating system your whole life, you don't have many choices. I want a desktop with an i7 processor, and I can't afford a mac pro with a monitor. So because apple is consistently sending out defected imacs, I have to get a PC, keep calling tech support and sending my computer back, or settle for a product that is defected. No it's no my eyes, these problems are defects...not normal.
The second argument will be that "since this is a mac forum, the problem is exposed more". Once again this is not true. Most people just turn on their computer with the stock desktop wallpaper and don't notice these problems. If you look at thread after thread, on this forum and others you will notice how bad the problem is. One call to apple support and you can hear how used to these phone calls apple support is. Today when I called apple, the tech support agent was finishing my sentences about the problems before I even got to finish, because he knew what they were already.
The third argument is that these problems are normal. No they are not. Some one decided to write an article about how ips glow or back light bleed is normal, and others followed. The argument "my t.v has it as well!" doesn't work, that means your t.v is defected as well. Back light bleed and/or glow on these computers is partially due to the border of the screen having a small gap between it, causing light to pass through. This is mostly (not always) a problem on BTO iMacs because the screen is removed and put back on for the 2nd time, causing the corners to sometimes have a small gap letting light pass through. Just because it is LED backlit, does not mean that light won't bleed through on the corners.
There simply is no excuse for this, but the problem is apple is so focused on the iPad and iPhone, that it seems that their computer line is 3rd in importance now. People have made such a big deal about the iphone which is 200 bucks, and its antenna issue. The antenna issue is solved with a case. The iphone is 200 dollars. The imac is almost 12 times the price of 1 single iphone. The only fix for these imac issues is just to pretend it doesn't exist. I really want one of these, and yes I can just settle for one and I can just get used to the yellow tint, grey band, back light bleed, and high pitched noise. But I was raised that if you work hard, you deserve good things. I have worked my ass off to get the money for this iMac... and now because of either quality control or bad build quality, I am going through way more hassle then I should to get one that is good. At this point my fingers are just crossed that my 3rd one is good.
P.S. If you are going to tell me to read the Gizmodo article about how the yellow tint happens after apple makes the computer and its the shippers fault, I don't buy it. Even if this is true, Apple should build these computers so that they can make the standard shipping stage and be OK. That is the whole point, if they can't make it to the hands of their customers and be in good condition, then they are not building them well.
