For a "Professional Photographer" you sure have low standards. You would compare a glossy screen iMac to a matte screen Eizo? OK.
Most good Eizo monitors cost as much or a lot more than the top iMac.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Frustrated. Dissapointed. Fingers Crossed.
- Thread starter Crevice
- Start date
- Sort by reaction score
For a "Professional Photographer" you sure have low standards. You would compare a glossy screen iMac to a matte screen Eizo? OK.
Most good Eizo monitors cost as much or a lot more than the top iMac.Once again...I said MOST. Second, I keep hearing "well the one at the apple store are fine." Well guess what? If they put an iMac on display and it has a problem, they go upstairs grab one from the pile of 100, and replace it. So of course the one's at the apple store are better. Third, the iMac's at my store actually do have the yellow tint, so once again MOST do.
I am sure after this whole yellow tint problem, apple employees check most the computers they put on display to make sure they are good.
Also for people that keep coming in this thread saying we are either making this up, or are crazy because YOU got one that is good...well that is simply not fair. Let go of your apple teddy bear, nobody here is trying to take him away from you. We are simply expressing our frustration, in a simple internet forum civil type of way. Once again, I am entitled to make my own thread. Why you ask? Because I signed up for this site and have an opinion, there is no rule that says I have to follow any other thread. I am trying to be honest, and detailed. These types of threads do exist, but this is not to report a yellow issue. This is simply for those who have gone through a lot, who can share their frustrations.
I wouldn't. Going back to the early 2000s, Apple has a pretty solid track record of occasionally releasing some buggy Macs.
Below is just one example, a snippet from a review MacWorld did back in 2003 of a 15" PowerBook. That predates the iPhone by four years. There are many other examples of Macs with inexcuable QC issues before 2007.
I don't necessarily disagree with your thought that "there is no excuse", but with Apple's long history of QC issues, I wouldn't try to spin it as something new, or caused by the iPhone/iPad.
http://www.macworld.com/reviews/product/406274/review/1ghz_15inch_powerbook_g4.html
First, I am sorry you are having a difficult time with your new imac. I do agree that Apple QC has slipped a little, but currently (for me) they are making up any downfall in QC with a tremendous increase in outstanding customer service. I don't know where I read this, but I believe Apple is #1 in CS and customer satisfaction (I believe that was on the front page of MR at one point this year).
With that being said, I will have to disagree with you. I don't feel like the imac problems are as wide spread as you think. Without any offical data, we are just going to have to make our own assumptions, but here is my experience.
I was in charge of ordering all of the current imacs for my office. I believe our complex has now ~15 first revision 27 inch imac of which none of them have any problems you (or other people on the forums) have describe. Now... I don't do photography/video work... but the obvious yellow/grey banding, and bleeding I would easily be able to identify. Also, other than 1 imac at a local bestbuy, I have never even seen this issue. So my personal data leads me to that this isn't as wide spread as ppl make it out to be.
I was wondering... what kind of work do you do that is so mac specific and requires you to have a i7? You might have to reinvest a little money into re-purchasing software, but then again you can buy a i7 pc with monitor for what... maybe 1k? I think you do have a choice, it might not be the easiest, but everyone has a choice.
If you don't understand what the OP wrote....read it back!
If you read it and you still don't understand it, don't write!
Sorry...had to do that!! The words might be a bit off..but still!
And yeah...the tune is catchy!
I agree with the OP though....we must not be made to undergo this crap because we all love Apple and expect it to match our expectations!
OP...did you consider getting a 17 MBP or a 13MBP with a Apple (or Dell) display ?
Why you can calibrate any screen with just about anything, Question is: will it match the final print, everything in digital-photographt and monitors is about matching the printout.
colormunki is without doubt the best calibrator
For a "Professional Photographer" you sure have low standards. You would compare a glossy screen iMac to a matte screen Eizo? OK.
Think so? well I shoot Advertising photography and stock for the Getty Corp. I work with a 24 inch and a 30 inch Eizos and the iMac 27.
I got a massive printer standing on the floor and if I do an identical printout, A3 size from either of the Eizos or the iMac 27, they are 99% identical!
This is ofcourse providing the Post-Processing from RAW is done to perfection, as the external calibration of all three monitors.
Sure the Eizos gives a slight better, matt picture but as you know, all that counts in our business is the final monitor matching printout. What you see on tthe screen is what you should get out of your printer.
Not low standards just being good at your job is enough.
best.
Photo of not only Yellow tint problem
There seems to be more wrong with just an Yellow Screen Problem. The right version is the first replacement and the second replacement on is the left.
I would have agreed with the first replacement if there was no Yellow tint to it...but after comparing it with the second replacement...Holy ****
The second replacement had little yellow tint and I was about to agree to it, but the longer the iMac was on the more noticeable the yellow tint became.
There seems to be more wrong with just an Yellow Screen Problem. The right version is the first replacement and the second replacement on is the left.
I would have agreed with the first replacement if there was no Yellow tint to it...but after comparing it with the second replacement...Holy ****
The second replacement had little yellow tint and I was about to agree to it, but the longer the iMac was on the more noticeable the yellow tint became.
Attachments
That's just not good enough for a £2k computer. No wonder Apple can get away with such quality issues if consumers will so readily accept it.
Just out of curiosity, how did you get 2 replacements at once? I am about to send back my 2nd iMac because of a yellow tint + gray bar screen. It'd be nice if I could convince them to send out a replacement before I send this one back.
BTW, I could live with a little yellow tint but the gray bar along the bottom is just atrocious.
I agree, though my yellow tint was kind of bad... the gray bar at the bottom was horrible. They Gray bar is what really forced me to send it back.
The iPhone/gadget obsession is very off-putting if you only love Macs.
It's been almost 20 years of frustration for anyone who knows exactly what they want in a computer. If it wasn't the Windows nerds making fun of me, it was Apple acting like we had nothing to complain about.
One silver lining is that I save lots of money by not buying computers that cost too much or don't even exist.
It's been almost 20 years of frustration for anyone who knows exactly what they want in a computer. If it wasn't the Windows nerds making fun of me, it was Apple acting like we had nothing to complain about.
One silver lining is that I save lots of money by not buying computers that cost too much or don't even exist.
Wow, just wow. Some of the responses are way off the charts. How thick is the koolaid that Apple is feeding you? Lol.
It must be your fault, don't like it get something else, I have no experiences with your problems so it must not be happening, etc. Yadda yadda yadda.
Is it normal to 'hope' to get a good machine and considered "lucky' if you get one? That is crazy. Do people just say' it is what it is, and just that is good enough? Should we be scared to buy an new one and hope for the best? Is this normal? No it isn't and we shouldn't have to put with it.
I have never dealt with such issues, from Dell, HP or any such PC manufacturer. Never five bad machines in a row. With no apologies of any kind.
So what he made a new thread. Isn't most posts in the larger thread getting just washed over? He should be angry, upset and disappointed. Not chastised for it. Got a perfect imac, that is good for you, but there are plenty who have not. No reason to harp on them or say there is nothing wrong when there clearly is.
It is a widespread issue, and yes Apple is aware of it.
I have bought 27 imac's for my marketing department, with 13 or them having some kind of issue. Yellow screen, banding, pixels etc. So the issue is wide spread in my experiences. They have all been fixed over the last year but that doesn't take away from the fact that missed hours of work, or man power was lost, thousands of dollars wasted and deadlines missed all because of Apples low QC.
Personally for my home I just went through five machines, and no I don't have OCD.
First: Cracked screen, chipped glass.
Second:Yellow screen
Third: Crushed Box. Shattered screen, box was hit with such force the foam piece was cracked almost in half!
Fourth: LCD leak, big black blob on screen
Fifthver 22 dead or stuck pixels. There were more but I stopped counting after 22.
I had just taken it back for a refund a 21.5 with Core i3 3.2.
They took it to the back and then came out and the manager said that was the worst screen he has seen is the 13 years he has been with apple.
After that was said, I told him why should I stay with Apple after five imacs? He said he can exchange it for a new one. That's it. Wow, thanks.
After a month and a half, not one 'sorry about that' how about a gift certificate to perkins? Nothing. Not one apology. Just we will send you another one.
Is that excellent customer service. No it's not.
After a month and a half, and five imacs they showed no interest to keep me as a customer. Never crossed their mind that I would look elsewhere for a all in one or a PC. Never. Not once did they try to keep me. And I spend countless thousands on their products. Thousands.
Will I still purchase them for my work. Sure they work well when they don't have problems. I bought a Mac Book Pro for work use to use at home.
Will I purchase a imac for my home, no. Never. Not again anytime soon.
Look at these pics, do I suffer from OCD, or am just complaining. Or paranoid?
There are better alternatives out there for a all in one PC with better entertainment options. I am looking for a AIO without screen issues or may go with a tower with more power. I can get a TV tuner, Blue Ray player, six-core processor and WM Center is better than front row for entertainment every day of the week.
No I still like apple, still like their products. But this was a blessing in disguise for me for a home PC I want a media center eccentric PC, and a "PC' is better at entertainment than a Mac.
Windows 7 comparisons aside, isn't this better for entertainment purposes? Either one of these. With a short keyboard or touch mouse would fit the bill nicely.
Lenovo build quality is as good as or superior to Apples.
http://www.shopping.hp.com/webapp/s.../psg/desktops/High_performance/HPE360z_series
http://shop.lenovo.com/SEUILibrary/...F8032E5314C7BACC6315B57622815&tabname=Gallery
http://www.eclipsetouch.com/touchmouse.htm#img/tm/tm1.jpg
http://www.microsoft.com/hardware/mouseandkeyboard/productdetails.aspx?pid=120
To the OP, stop drinking the cool aid. Apple is not the end all of PC products. There are alternatives out there.
It must be your fault, don't like it get something else, I have no experiences with your problems so it must not be happening, etc. Yadda yadda yadda.
Is it normal to 'hope' to get a good machine and considered "lucky' if you get one? That is crazy. Do people just say' it is what it is, and just that is good enough? Should we be scared to buy an new one and hope for the best? Is this normal? No it isn't and we shouldn't have to put with it.
I have never dealt with such issues, from Dell, HP or any such PC manufacturer. Never five bad machines in a row. With no apologies of any kind.
So what he made a new thread. Isn't most posts in the larger thread getting just washed over? He should be angry, upset and disappointed. Not chastised for it. Got a perfect imac, that is good for you, but there are plenty who have not. No reason to harp on them or say there is nothing wrong when there clearly is.
It is a widespread issue, and yes Apple is aware of it.
I have bought 27 imac's for my marketing department, with 13 or them having some kind of issue. Yellow screen, banding, pixels etc. So the issue is wide spread in my experiences. They have all been fixed over the last year but that doesn't take away from the fact that missed hours of work, or man power was lost, thousands of dollars wasted and deadlines missed all because of Apples low QC.
Personally for my home I just went through five machines, and no I don't have OCD.
First: Cracked screen, chipped glass.
Second:Yellow screen
Third: Crushed Box. Shattered screen, box was hit with such force the foam piece was cracked almost in half!
Fourth: LCD leak, big black blob on screen
Fifth
ver 22 dead or stuck pixels. There were more but I stopped counting after 22. I had just taken it back for a refund a 21.5 with Core i3 3.2.
They took it to the back and then came out and the manager said that was the worst screen he has seen is the 13 years he has been with apple.
After that was said, I told him why should I stay with Apple after five imacs? He said he can exchange it for a new one. That's it. Wow, thanks.
After a month and a half, not one 'sorry about that' how about a gift certificate to perkins? Nothing. Not one apology. Just we will send you another one.
Is that excellent customer service. No it's not.
After a month and a half, and five imacs they showed no interest to keep me as a customer. Never crossed their mind that I would look elsewhere for a all in one or a PC. Never. Not once did they try to keep me. And I spend countless thousands on their products. Thousands.
Will I still purchase them for my work. Sure they work well when they don't have problems. I bought a Mac Book Pro for work use to use at home.
Will I purchase a imac for my home, no. Never. Not again anytime soon.
Look at these pics, do I suffer from OCD, or am just complaining. Or paranoid?
There are better alternatives out there for a all in one PC with better entertainment options. I am looking for a AIO without screen issues or may go with a tower with more power. I can get a TV tuner, Blue Ray player, six-core processor and WM Center is better than front row for entertainment every day of the week.
No I still like apple, still like their products. But this was a blessing in disguise for me for a home PC I want a media center eccentric PC, and a "PC' is better at entertainment than a Mac.
Windows 7 comparisons aside, isn't this better for entertainment purposes? Either one of these. With a short keyboard or touch mouse would fit the bill nicely.
Lenovo build quality is as good as or superior to Apples.
http://www.shopping.hp.com/webapp/s.../psg/desktops/High_performance/HPE360z_series
http://shop.lenovo.com/SEUILibrary/...F8032E5314C7BACC6315B57622815&tabname=Gallery
http://www.eclipsetouch.com/touchmouse.htm#img/tm/tm1.jpg
http://www.microsoft.com/hardware/mouseandkeyboard/productdetails.aspx?pid=120
To the OP, stop drinking the cool aid. Apple is not the end all of PC products. There are alternatives out there.
Attachments
I'll say that you can't blame apple for the crushed box during shipping...that would be fedex's fault
I'll say that you can't blame apple for the crushed box during shipping...that would be fedex's fault
Really.
Shouldn't apple sent the computer in a better box with better packaging? The handle broke when the driver was getting out of the truck and it fell to the ground from five feet up. How is a faulty box the shippers fault?
Not one sorry about that, no gift certificate, no nothing.
I have read this thread with interest. In 2007 I bought the new 24" iMac when it first came out with the glossy screen and it had many of the problems mentioned in this thread. So did the next two replacements. In the end I paid some more for the Mac Pro and an ACD.
I am just amazed that Apple knowing that MANY people have these problems still churn out poor quality machines. I also suspect that many more customers have these problems but they either just accept them or deny that their perfect machine has any gradient or yellow tint on the screen.
It is difficult to see many of these flaws in the Apple store, since the lighting tends to be so bright.
My theory is that Apple just accept that they churn out some poor machines and they are rich enough to keep replacing them as many times as the customer likes.
I was told I could have a fourth iMac but they couldn't guarantee that it would be any better. I remember reading some of the threads at the time some people were on their 10th machine.
Apple Customer Service is amazing, they even gave me adequate compensation for my troubles, but production wise they really should have got their act together by now.
I reckon I have another happy 2 years with my Mac Pro before it will be time to get a new computer. Hopefully Apple will have fixed the iMac problem before then or come out with a brand new machine, but I am not holding my breath.
Mac Pros are amazing machines and I love mine, but it is overkill for what I use it for.
I am just amazed that Apple knowing that MANY people have these problems still churn out poor quality machines. I also suspect that many more customers have these problems but they either just accept them or deny that their perfect machine has any gradient or yellow tint on the screen.
It is difficult to see many of these flaws in the Apple store, since the lighting tends to be so bright.
My theory is that Apple just accept that they churn out some poor machines and they are rich enough to keep replacing them as many times as the customer likes.
I was told I could have a fourth iMac but they couldn't guarantee that it would be any better. I remember reading some of the threads at the time some people were on their 10th machine.
Apple Customer Service is amazing, they even gave me adequate compensation for my troubles, but production wise they really should have got their act together by now.
I reckon I have another happy 2 years with my Mac Pro before it will be time to get a new computer. Hopefully Apple will have fixed the iMac problem before then or come out with a brand new machine, but I am not holding my breath.
Mac Pros are amazing machines and I love mine, but it is overkill for what I use it for.
Really.
Shouldn't apple sent the computer in a better box with better packaging? The handle broke when the driver was getting out of the truck and it fell to the ground from five feet up. How is a faulty box the shippers fault?
Not one sorry about that, no gift certificate, no nothing.
I am sure your experience is 1 in 100 or 1 in 1000 or something...for the most part people have been receiving their imacs fine from the threads I been reading. In fact from my recent research your the first to complain about shipping (and this is going through hundreds of posts). I mean there is some rumors going around about shipping causing the yellow tint issue but that has been unsubstantiated.
Maybe you should have gotten an iMac and an external monitor!
I think it is cheaper and you would be bypassing all the monitor issues. jk!
you got yours straight from apple, yeah? my brother just got his early saturday and the apple box was inside another box, coming straight from apple. we usually buy used macs so i don't know what their standard packaging is.
I bought my 27-inch from the Apple Store and it was flawless. I made sure they tested everything at the store before I agreed to bring it back.
peapody, what you think the chances of it happening to two different people having this problem twice in a row? I get my replacement imac tomorrow. Will report my findings
In anticipation, I have been looking at mac pro / macbook pro / external monitors.
I think "compromises" for people that require OS X seam to be:
Of course all these options (bar MP) loose out on RAM and GFX card. But seams the price Steve wants us to pay for color uniformity.
Im leaning towards the Macbook pro saw the antiglare screen at Apple store and very impressed.
So, people fed up with poor screen quality on 2010 iMacs, whats your next move?
In anticipation, I have been looking at mac pro / macbook pro / external monitors.
I think "compromises" for people that require OS X seam to be:
- Baseline mac pro and pay an extra $1000 to get a monitor of some sort.. dell 27"?
- mac mini + dell 30" (new one out in October model number u3011)
- 17" Antiglare MacBook pro i7 with 128GB SSD
Of course all these options (bar MP) loose out on RAM and GFX card. But seams the price Steve wants us to pay for color uniformity.
Im leaning towards the Macbook pro saw the antiglare screen at Apple store and very impressed.
So, people fed up with poor screen quality on 2010 iMacs, whats your next move?
I'd buy a Mini if it weren't still Core 2 Duo, and I'd buy any Mac if it had faster ports (FW1600 or USB3).
My plan is to buy absolutely nothing unless my 2006 iMac dies and can't be repaired for under $500.
I am sure your experience is 1 in 100 or 1 in 1000 or something...for the most part people have been receiving their imacs fine from the threads I been reading. In fact from my recent research your the first to complain about shipping (and this is going through hundreds of posts). I mean there is some rumors going around about shipping causing the yellow tint issue but that has been unsubstantiated.
Maybe you should have gotten an iMac and an external monitor!
Really, one in a thousand. I don't think so buddy.
You must have not looked that hard. I found two in two minutes. Same thing happened to my box happened to the guy below.
https://forums.macrumors.com/threads/983769/
https://forums.macrumors.com/threads/965885/
"I happened to outside when thit was being delivered and I was about to say to the delivery guy becareful with that as he merrily crossed the street...the strap on the case broke and .........he dropped it !!!!...luckily only from carrying height and he semi caught it......still....those plastic handles on those boxes are wimpy...BAD IDEA!!."
BP
yes a refurb straight from Apple.
Most people are missing the point here.
We shouldn't have to put up with this. This is not normal. Just hope and cross your fingers? This is a joke. I personally will not be buying another imac. Buy a mac pro? Spend more money because they cannot provide a consistent product.
For my needs the Lenovo A700 beats the imac on hardware and media features. It runs W7 but that is not as big a let down as receiving five bad computers in a row. Win 7 is on par with OSX as far as I am concerned. For media features it beats it. I still love OSX and will be very happy with my Mac book pro. Another imac no way.
Apple can kiss my #ss.