Pixel 4 will probably be my last Pixel device I purchase. Everything up until the last 3 days has been a wonderful experience. I've been rocking the regular Pixel 4 for about 8 months or so, and it's been the best smartphone experience I've ever had. But 3 days ago, I woke up and noticed that the back had popped out (I speculate the battery was swelling/expanding).
A quick search brought up a Google Reddit post acknowledging the issue and recommending their 1:1 support. Quickly, I contacted them, but this is where it all went down hill. They asked for pictures as they needed to confirm the damage. But when I sent them, they "could not verify that the damage was as described" and "needed 24-48 hours to review the case and if approved, will take 5-10 business days to process. And then additional time to handle the replacement"...
My Pixel 4 looks pristine, and it had been up until this issue, there were no visible signs of wear and tear. However, the rep seemed to suggest that water damage could cause such issue... There was no water damage, and even though it has an IP68 rating, I still avoid any and all liquids. The charger I use is the Pixel Stand, and I say this b/c support recommended that I stop using it and to only use the included charger, since it is supported.
I haven't heard back from Google Support, but this is where we stand. I have, since, ordered and received an iPhone SE, since it seems a bit dangerous to use the Pixel. Anyway, I just wanted to share