Help! Does anybody comprehend apples delivery service?

[Melkor]

The order tracking doesn't seem to get updated properly at all. I rang apple again today and they seem to be able to track the order through a different source. They said it would be here tomorrow or wednesday.

I'd advise people to stop checking their order status online, and instead just ring apple.

Btw, I also asked them about the horizontal lines issue, and they seem to know nothing about it. I wish apple would come out and acknowledge it already.

 

[dotmatrix]

do you think it is wise to wait until my dispatch email or dispatch date come before I phone apple or should I just phone them for an update tommorow?

 

[Melkor]

do you think it is wise to wait until my dispatch email or dispatch date come before I phone apple or should I just phone them for an update tommorow?

Just phone them. What's the worst that can happen?

 

[dotmatrix]

true I will phone then the now then

 

[nomad01]

true I will phone then the now then

I called this morning. One order has gone from "pending shipping" to processing so that seems like even more of a delay to me.

The one that has shipped is still not showing up anywhere. Apple suggested I call TNT as they will know more. They don't. It's scheduled for delivery tomorrow but I REALLY doubt it will materialise.

 

[dotmatrix]

I phoned apple this morning and spoke to a very nice irish lady she said my iBook should be with me either by Friday of this week or Monday of next! I hope I don't have the kinda problems that you guys are having, I hope you get everything sorted guys!

 

[nomad01]

I phoned apple this morning and spoke to a very nice irish lady she said my iBook should be with me either by Friday of this week or Monday of next! I hope I don't have the kinda problems that you guys are having, I hope you get everything sorted guys!

Mine was ordered the day before yours and is due to be delivered tomorrow but my tracking is showing nothing after the initial entries either so I'm a bit sceptical.

We'll see what tomorrow brings.

 

[dotmatrix]

I still am myself but I am a hopeful guy, let us know how you get on tommorow

 

[MRU]

Mine was ordered the day before yours and is due to be delivered tomorrow but my tracking is showing nothing after the initial entries either so I'm a bit sceptical.

We'll see what tomorrow brings.

Is is just TNT's update service I wonder? My PB shows it left Shaghai on the 9th and still no further update. 7 days travelling and no closer???

 

[nomad01]

Is is just TNT's update service I wonder? My PB shows it left Shaghai on the 9th and still no further update. 7 days travelling and no closer???

Maybe they're floating them to the UK on rafts. Would make sense.

 

[macam]

In the UK

My Powerbook got shipped from Shanghai on the 5th. Arrived in Amsterdam on the 10th and it's now finally gotten updated and it's in Luton today this morning at 4am! Finally it's within a 20mile radius of my house.... hmmm I can almost smell the new book. It's close. I can feel it... it's either today or tomorrow people! Now I really am excited. I want to go home and stare out of the window and wait for the UPS man (It's now with UPS and not TNT!?)

Hooray!

I'll let you know how it goes... yay!

macam

 

[Uma888]

Is is just TNT's update service I wonder? My PB shows it left Shaghai on the 9th and still no further update. 7 days travelling and no closer???

Mine has been in the air for 10 days

15 nov 05 booking slot obtained Apple Shanghai 15 nov 05
04 nov 05 flight departed Kuehne & Nagel Shanghai 14 nov 05
04 nov 05 Flight Booked Kuehne & Nagel Shanghai
03 nov 05 handover at supplier Apple Shanghai 14 nov 05
03 nov 05 Picking confirmed, EDI received Apple Shanghai
03 nov 05 Consignment Booking received from supplier Kuehne & Nagel Shanghai 14 nov 05

 

[Fred Bear]

No Trace?

My wife ordered a CTO 20"iMAC on 27 Oct, despatch was given as 10 Nov.
Nothing happened until 05 Nov, when 2 entries appeared to say it was on its way (but no locations or signatures). The next movement was on 11 Nov, when it arrived in Weybridge/SY/England at 04.10, then it was "out for delivery" at 06.41, and we were unpacking it before midday!!
Worth waiting for (but shortens the finger-nails??)

 

[nomad01]

(It's now with UPS and not TNT!?)

Mine still appears to be with TNT as I can still track it on the International tracking. Usually, by now, I would expect to be able to track it on the UK tracking but it's still not showing up so I'm really not hopeful that it'll show up anytime soon.

 

[dotmatrix]

nomad, you must have convidence in Apple and TNT they will prevail, you know something it really is great fun waiting around for our new toys, a non mac user would think it is sad but I think it is great fun and extreamly cool, now I am too excited you people making me excited now my blood pressure is going to high...

 

[nomad01]

nomad, you must have convidence in Apple and TNT they will prevail, you know something it really is great fun waiting around for our new toys, a non mac user would think it is sad but I think it is great fun and extreamly cool, now I am too excited you people making me excited now my blood pressure is going to high...

LOL Thanks. I don't really have much confidence in them at all right now.

If I was told there was a 2 or 3 week delay then fair enough but when they appear to be processed and then just go awol, I start to worry.

Sure I'll get them before christmas though.

 

[nomad01]

Woohoo!!

just checked the TNT tracking...

15 Nov 2005 14:56 Arnhem Hub Consignment Received At Transit Point
10 Nov 2005 18:37 Suzhou Shipped From Originating Depot
10 Nov 2005 18:26 Suzhou Consignment Received At Transit Point

I think I'll be more likely to get it Thursday now. I can't see it arriving tomorrow like TNT said.

 

[dotmatrix]

cool looks like you are getting somewhere, I will keep looking at my tracking to see it mine moves!

 

[rose red]

What happened to Hardrock?

Hardrock, are you enjoying your computer or still waiting?

 

[dotmatrix]

yeh Hardrock, in all the confusion we forgot about you have your got your new computer?

 

[MRU]

Woohoo!!

just checked the TNT tracking...

15 Nov 2005 14:56 Arnhem Hub Consignment Received At Transit Point
10 Nov 2005 18:37 Suzhou Shipped From Originating Depot
10 Nov 2005 18:26 Suzhou Consignment Received At Transit Point

I think I'll be more likely to get it Thursday now. I can't see it arriving tomorrow like TNT said.

Mine (Powerbok) arrived at the Arnhem Hub just after

15 Nov 2005 15:12 Arnhem Hub Consignment Received At Transit Point
15 Nov 2005 15:11 Arnhem Hub Consignment Passed Through Transit Point

TNT & Apple both say Friday for delivery. I'm hoping Thursday as Friday is the only day I'm out this week - typical

 

[nicotinefuelled]

Apple's delivery system is indeed odd.

But, just to gloat...

iMac iSight 17" Ordered: Saturday 12th 01:03 at Apple Store UK
iMac Sitting on my Desk: Tuesday 15th 17:45

Sorry for all you guys who are waiting on their deliveries, I had the same problem with the latest Rev iBook when it came out.

 

[macam]

Ups Rules

Hey so guess what. A nice UPS Man (Everyone is nice now...) turned up and handed over in a most polite fashion my 20" Cinema Display and my bright Shiny & New 15" PowerBook. I haven't even opened it up yet... I'm just looking at the boxes - I am savouring my moment.

I tell you what - this whole extended period of shipping - has definitely increased my anticipation of the whole experience. I haven't jumped around the house like a little boy for a long time. Well for at least a week!

Well I'll let y'all know how it goes - and for those still waiting - I assure you it's so worth it!!!!

This is Frickin' awesome!!!!!!!

macam

 

[MRU]

Hey so guess what. A nice UPS Man

UPS delievered it to you? I did'nt think they did any of the Apple deliveries in UK & Ireland.

DAMN that makes me hate TNT even more WHERES MY PB???

 

[dotmatrix]

yeh mines the same:


15 Nov 2005 16:34 Arnhem Hub Consignment Received At Transit Point
15 Nov 2005 16:33 Arnhem Hub Consignment Passed Through Transit Point
11 Nov 2005 21:16 Suzhou Shipped From Originating Depot
11 Nov 2005 19:02 Suzhou Consignment Received At Transit Point