That's exactly what happened to me today. Person who "took ownership" and was supposed to call me around noon never did. My case has a new "owner" now.
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iCloud HELP! Got locked out of my iCloud Keychain!
- Thread starter ivanpasic
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This. This right here is why things become tiresome.. promised callbacks and promised updates in "up to 24 hours" and usually one or the other or both never occur. I expect people to talk straight and follow through when they say they will do something.
I'm actually on with an engineer now who seems to be knowledgable - keeps putting me on hold to check something or have me do something... happy to do it if there's real progress. So far, it's been screensharing (again) and obtaining logs from the Mac this time followed by something they want to do with my iPad now.
So I am in Catalina. Tried signing in a few times. It finally went through!!!!
Hopefully they have a better solution than the one that I found. Don't forget step one! Again!
Did it let you back into the promised land of end-to-end encryption??
And… holy ****! Excuse my language. All my devices in iOS15 are in too!!!!
Is your data still there? If so, I’m going out to get whiskey and give this a try tomorrow.
For those that are following, this particular level 2 agent is in Austin, TX and claims there's been an influx of these types of issues but that it hasn't risen to the level to update the status page. Strange but sure, ok.
Next, he believes what has happened here is that the iPad became out of sync with the other devices due to:
1) Duration of non use of the iPad (it's been 2 months or so since I've used it - been working from home)
2) Passcode on the iPad didn't mirror the passcode on the other devices, I changed my screenlock code about a month ago but apparently the iPad didn't know it or didn't care - keychain and end to end encryption apparently uses your passcode and password somehow (no idea how, but sorta makes sense)
3) He wasn't able to fix it - he was hoping he could turn off 2FA authentication as that seems to point to the issue in the logs - a screen flashes by that should prompt for 2FA but it doesn't - it just blows by and continues with the spinning pinwheel.
Only real takeaway, he was able to remove the "too many codes sent" error - when I logged back into iCloud I was bombarded with codes.
Next up, trying this proposed fix referenced here now that I can get past the too many codes error.
Next, he believes what has happened here is that the iPad became out of sync with the other devices due to:
1) Duration of non use of the iPad (it's been 2 months or so since I've used it - been working from home)
2) Passcode on the iPad didn't mirror the passcode on the other devices, I changed my screenlock code about a month ago but apparently the iPad didn't know it or didn't care - keychain and end to end encryption apparently uses your passcode and password somehow (no idea how, but sorta makes sense)
3) He wasn't able to fix it - he was hoping he could turn off 2FA authentication as that seems to point to the issue in the logs - a screen flashes by that should prompt for 2FA but it doesn't - it just blows by and continues with the spinning pinwheel.
Only real takeaway, he was able to remove the "too many codes sent" error - when I logged back into iCloud I was bombarded with codes.
Next up, trying this proposed fix referenced here now that I can get past the too many codes error.
I mean the initial hang up, reverting to Catalina seemingly being the fix and all.
Interesting, if anything.
The issue presented itself while I was on Big Sur and iOS 14.7.1
I had to go back to Catalina to get things back into working order. I then wiped the laptop and reinstalled Big Sur. Everything has been smooth since the fix.
My guess is that there was something on the backend (server issues?) that screwed things up for a bunch of folks, and the current iterations of iOS and MacOS aren't coded in a way that allows people to reset their end-to-end like older versions of software are.
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You are far too kind. I am but a moron who pushes buttons until things work.
Is all of your prior data still intact?
I am downloading Monterey beta, will try to go back to it. Will avoid Big Sur and 14.7.
Not sure. Everything started functioning when I went back to Catalina. I am now going to try to go back to Monterey beta.
Glad he was able to get you past the codes error. That should *hopefully* be the only thing that is holding you back. I don't think that the iPad is the issue here, although that is an interesting theory.
all my data is there! I actually didn't have to click 'forgot my password'. Just tried a few times.
I’ll give this a shot. Maybe not until tomorrow. I’m in the middle of a Red Dead 2 replay tonight.
Awesome! You had to do less than I did!!
Glad it worked for you. Let us know how things go when you get back onto Beta. I don't *think* that there will be any issues now that everything is back into working order.
But the idea to go back to on older version of the OS is very original. I am impressed.
I hate having all M1 devices except my work iMac Pro which I cannot downgrade -_- F
That is one major drawback to my solution…
I’ll keep thinking and see what I come up with…
