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HELP... iPhone 2.0 update semi-bricked my phone!!!

D

DjClay

macrumors newbie
Original poster
Jul 11, 2008
3
0
G

ginguar

macrumors regular
Mar 7, 2008
103
0
London, UK
DjClay said:
Crap. I updated my Original iPhone to 2.0 a min ago and now everything has stalled.... iTunes did the install and everything went fine until the phone restarted itself. Now iTunes just sits like this...

http://gallery.me.com/djclayton/100031/Picture-202/web.jpg

And my iPhone looks like this...

http://gallery.me.com/djclayton/100031/IMG_1749/web.jpg

Yes my internet it working and yes I have power cycled both!

Any suggestions?
Click to expand...

I'm just off the phone to apple, they know about it

I got the same thing, don't worry they are working on it.

I got told to leave it for an hour or so and then force the phone into a restore.

They didn't know 2.0 was out till i called, they hear about things at the same time as us.
 
EarthDawn

EarthDawn

macrumors 6502a
Feb 18, 2008
883
10
Long-eye Land, NY
ginguar said:
I'm just off the phone to apple, they know about it

I got the same thing, don't worry they are working on it.

I got told to leave it for an hour or so and then force the phone into a restore.

They didn't know 2.0 was out till i called, they hear about things at the same time as us.
Click to expand...

thanks...


did they say if we can unplug the phone safely in this state or should we leave it plugged in and sitting as it is for now ?
 
HDJulie

HDJulie

macrumors demi-goddess
Jun 13, 2008
930
431
Little Rock, AR
ginguar said:
I'm just off the phone to apple, they know about it

I got the same thing, don't worry they are working on it.

I got told to leave it for an hour or so and then force the phone into a restore.

They didn't know 2.0 was out till i called, they hear about things at the same time as us.
Click to expand...

Can you please tell me how to force the phone into a restore? I don't want to mess mine up even more.
 
W

whawhat

macrumors 6502
Jun 9, 2006
316
46
mine did the same as well - it finally located the itunes store after leaving it plugged in for like 15-20 minutes - i am sure the itunes store is being worked over right now so be patient and leave it plugged in.....good luck
 
EarthDawn

EarthDawn

macrumors 6502a
Feb 18, 2008
883
10
Long-eye Land, NY
ginguar said:
They got me to unplug the phone when I called them so I assume it's fine
Click to expand...

THANK YOU !!!

much relief to hear....

whawhat... thanks as well


update...i unplugged, hitting eject first, and then plugged it back in and it immediatly went back to the accessing itunes store screen it was at before i unplugged it...
 
G

ginguar

macrumors regular
Mar 7, 2008
103
0
London, UK
HDJulie said:
Can you please tell me how to force the phone into a restore? I don't want to mess mine up even more.
Click to expand...

First they got me to reboot my machine (pc/Mac)

then I had to turn the iphone off (hold down home and sleep till the turn of slider comes up and then slide it.

Then hold down home button and keep it held down when plugging the iphoe back into pc/mac, keep button held down till itunes recognises the phone.

it will then let you restore.

By the end of my call they were very aware of an issue and seemed to think there was an issue with itunes somehow, don't know what but as I said previously she suggested just leaving it for a bit and trying again later.

EarthDawn said:
update...i unplugged, hitting eject first, and then plugged it back in and immediatly went back to the accessing itunes store screen it was at before i unplugged it...
Click to expand...

Yup thats what mine was doing.
 
HDJulie

HDJulie

macrumors demi-goddess
Jun 13, 2008
930
431
Little Rock, AR
ginguar said:
First they got me to reboot my machine (pc/Mac)

then I had to turn the iphone off (hold down home and sleep till the turn of slider comes up and then slide it.

Then hold down home button and keep it held down when plugging the iphoe back into pc/mac, keep button held down till itunes recognises the phone.

it will then let you restore.
Click to expand...

Copied & printed out. Thanks!

whawhat said:
mine did the same as well - it finally located the itunes store after leaving it plugged in for like 15-20 minutes - i am sure the itunes store is being worked over right now so be patient and leave it plugged in.....good luck
Click to expand...

It kept trying to connect on its own, or you had to force it to keep trying.
 
suzuki16

suzuki16

macrumors newbie
Jul 11, 2008
10
0
Attempted to upgrade my iPhone to 2.0 software this morning. Everything downloaded great. Now when trying to activate through itunes...

Same thing. On my PC I get a "We could not complete your itunes store request" error. On my Mac it just sits on the white iPhone screen. So now I can't use my iphone. :mad:
 
W

whawhat

macrumors 6502
Jun 9, 2006
316
46
HDJulie said:
It kept trying to connect on its own, or you had to force it to keep trying.
Click to expand...

it kept trying to connect on its own - it finally said my phone was activated then restarted and now it is saying "Restoring iphone music and videos" and loading really slow. gonna be patient and see what happens after this but at least it's loading, etc.
 
M

Mjmar

macrumors 65816
May 20, 2008
1,190
504
I'm in the same situation, and just got through... Keep the phone plugged in and keep waiting!
 
D

DSG

macrumors regular
Jul 11, 2008
112
11
Had exactly the same problem - just kept trying and eventually it worked. I reckon it's just a volume problem - would make sense that Apple are now controlling access to the update to smooth out demand. If the idiots had staggered the release around the world it would have made more sense rather than everyone waiting for the US.
 
I

iKnowDJZ

macrumors newbie
Jul 10, 2008
28
7
Finally just got in, I kept clicking on a playlist and back to my iPhone.....Accessed iTunes store for a while and now "restoring"
 
R

RaceTripper

macrumors 68030
May 29, 2007
2,884
191
Same problem here. Time for fanboys to stop espousing the "it just works" line. That's not credible.
 
D

DSG

macrumors regular
Jul 11, 2008
112
11
Didn't say 'it just works' - I said that *eventually* it worked, after trying for ages. I didn't do anything different - just sat at work clicking off, and back on, to the iPhone icon in iTunes repeatedly for about an hour. Pretty crap that it didn't work first time but at least it doesn't require a trip to the Apple Store or anything.
 
Minimoose 360

Minimoose 360

macrumors 65816
Jul 7, 2008
1,072
0
NY
Mine says iTunes can't make a secure connection...which is weird because the actual store works, just not the iPhone update.
 
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