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How many UK'ers waiting for TNT?

R

robert-a-hudson

macrumors regular
Apr 11, 2006
134
0
Britain
tnt originally couldnt find my shipment

then one of the delivery connections had a receiver on holiday, so it was delayed by a day!

oh well, i sent it back by tnt yesterday, but i cant get the damn tracking to work!
 
I

icecavern

macrumors regular
Original poster
Apr 30, 2005
132
0
Reading, UK
Well no updates to the TNT tracking, so still looks like it's stuck in Shanghai.

I've emailed the apple store through there online form to see whats going on. When I ordered it I was told it would be with me today, and the estimated delivery date appears to be slipping daily with it still aparently not moving from shanghai. At this rate it would have been quicker to wait until the local John lewis had one in and nip over for one in my lunch hour...

Pete
 
A

assscat

macrumors regular
Jul 29, 2005
126
0
Ditto here.

It seems increasingly unlikely that they're going to arrive by Monday. Stuck in Shanghai since Saturday...

If you get no satisfactory response from your email, I'll call the apple store and find out what they're going to do about it.
 
H

harrinp1

macrumors member
May 9, 2006
35
0
Chester, UK
Same here - guess its time to update your sig.

Lets hope they aren't too busy smoking in Amsterdam and
forgot to load it on the plane!
 
A

assscat

macrumors regular
Jul 29, 2005
126
0
Clearly the email to Apple, and the very mention of my calling them has got things moving. Thus is the influence wielded by the MacRumors forum members :p

Yes, from Amsterdam (in my experience) means the consignment should be in the UK tomorrow, and then possible final delivery tomorrow too. But yes, by the weekend is a definite likelihood now. :)
 
I

icecavern

macrumors regular
Original poster
Apr 30, 2005
132
0
Reading, UK
Well I just had a reply from the apple store. Now I won't hold my breath but... :eek:

Dear Peter,

Thank you for shopping at the Apple Store.

At your request, we checked the status of your order. TNT expects to deliver your order today. The consignment number is xxxxxxxxx. For more details, please contact TNT at Freephone 0800 100 600.

Alternatively, you may track the shipment at <http://www.tnt.com>. Be prepared to provide the above consignment number.

Please do not hesitate to contact us if you need further assistance from Apple.

Answers to many post-sales questions can be found at the Apple Store Customer Service website:
<http://promo.euro.apple.com/promo/help/uk/consumer>



Kind Regards,
Susan

Susan Ahern
AppleStore - Execution,
AppleStore Europe,
Cork,
Ireland.
Uk:0800 039 1515
Ire: 1800 88 20 29
Click to expand...
 
A

assscat

macrumors regular
Jul 29, 2005
126
0
That'll be impressive performance if indeed the consignment is still in the Netherlands.

Maybe Apple know something TNT tracking isn't telling us...
 
H

harrinp1

macrumors member
May 9, 2006
35
0
Chester, UK
icecavern said:
Well TNT still says it's in Amsterdam so either the TNT tracking page is out of date or TNT are lieing to Apple :confused:
Click to expand...

I think the tracking page only seems to update every couple of days and
is only accurate to what continent the package is in.

I'll be happy for delivery on Friday and delighted if before. Not sure if TNT would try to delivery at the weekend.
 
I

icecavern

macrumors regular
Original poster
Apr 30, 2005
132
0
Reading, UK
harrinp1 said:
I think the tracking page only seems to update every couple of days and
is only accurate to what continent the package is in.

I'll be happy for delivery on Friday and delighted if before. Not sure if TNT would try to delivery at the weekend.
Click to expand...


Well today isn't going to happen despite what Apple might be telling me. But I'm hoping for tomorrow.
 
A

assscat

macrumors regular
Jul 29, 2005
126
0
10 May 2006 17:37 Arnhem Hub Consignment Received At Transit Point
10 May 2006 10:33 Amsterdam Consignment Received At Transit Point
08 May 2006 12:00 Pudong International Airport Potential Connection Delay
06 May 2006 22:00 Shanghai Shipped From Originating Depot
06 May 2006 15:40 Shanghai Consignment Received At Transit Point


Progress...

Hopefully it'll transfer to the UK overnight, out for delivery tomorrow? At least, it's looking good for delivery by the weekend (barring any more "Potential Connection Delays").
 
M

mpw

Guest
Jun 18, 2004
6,363
1
dietcokevanilla said:
...I've had only positive experience purchasing from the Apple Store and I'm sure it was TNT who delivered on at least one of those occasions....
Click to expand...
I guess you're blessed with luck and looks then 'cause they've always screwed up deliveries to me somewhere. My iMac got from China to the UK in something like 2days then took 5days to complete the last leg of the journey that I can do in about 1½hrs.:mad:
They had such a hard time not fucikng-up deliveries to me they threw in the towel and AppleStore Online doesn't even take orders from Jersey anymore.:mad:
 
I

icecavern

macrumors regular
Original poster
Apr 30, 2005
132
0
Reading, UK
Mine too according to the TNT tracking page. I've emailed Apple again, this is getting silly really. They're telling me one thing and TNT tracking is telling me something different.

Pete
 
A

assscat

macrumors regular
Jul 29, 2005
126
0
Mine's still in Arnhem...

Prospects for pre-weekend delivery are not looking so bright now. Unless the tracking is misleading us, of course. Who knows. Let's see what Apple have to say this time!
 
I

icecavern

macrumors regular
Original poster
Apr 30, 2005
132
0
Reading, UK
I'm betting if I get a reply from Apple it will say the same as yesterday. TNT should deliver today. And I bet they'd say the same now every day until it gets delivered.

Oh and mine still says Amsterdam so yours has got further than mine lol
 
A

assscat

macrumors regular
Jul 29, 2005
126
0
Actually, the tracking seems pretty flakey compared to the last few times I've bought from the Apple Store. I seem to remember that usually the TNT tracking notes when consignments have left places (hubs etc.) - not just when they've been received - and when they're in the air; being transported from the Netherlands to the UK, for example. Some of those things appear to be missing this time, which is strange... :confused:

I would have expected the transfer from the Netherlands to the UK to at least be in progress (and noted in the tracking) by now; the MBPs have no reason to remain Amsterdam/Arnhem longer than overnight.

And that some individual consignments are still listed in the tracking as being in Amsterdam raises futher doubts about TNT's tracking credibility. It seems unlikely that the UK-destined MBP consignment has been split up.
 
I

icecavern

macrumors regular
Original poster
Apr 30, 2005
132
0
Reading, UK
I have no words...

Dear Peter,

Thank you for shopping at the Apple Store.

Your order shipped on 06.05.2006. Please allow an estimated 5 to 7 working days for delivery.

We currently have an estimated date of delivery of between 11/05 and 12/05.
The goods are in transit from our European hub and are not out for delivery to your shipping address today 11/05.

There are two ways to check the status of your order:

1) Click "Check Order Status" on the right side of the home page of the UK Apple Store. You will be asked for your Apple ID and password.

2) Visit <http://store.apple.com/Apple/WebObjects/ukstore?orderStatusSelfService=yes>. Enter your Web Order Number (or Apple Sales Order Number) and the Post Code, then click Find.

To track the shipment of your order, visit <http://www.tnt.com>. Be prepared to provide the consignment number xxxxxxxx.

You can also call TNT on freephone 0800 100 600. Thank you for your request, your invoice has been sent to you at peter.stewardson@newport-networks.com emailAddress


Answers to many post-sales questions can be found at the Apple Store Customer Service website:
<http://promo.euro.apple.com/promo/help/uk/consumer>

Kind regards,

Patrick
Apple Store
Direct Sales Support
Hollyhill Industrial Estate
Cork
Ireland

UK -0800 039 15 15
Ireland - 1800 88 20 29
Finland - 0800 975 30
Denmark - 802 000 48
Click to expand...
 
H

harrinp1

macrumors member
May 9, 2006
35
0
Chester, UK
icecavern said:
Well at least it's in the country now...

If it's not here tomorrow I'll cry I swear
Click to expand...

Looking hopeful:-

12 May 2006 07:31 Liverpool Out For Delivery
12 May 2006 07:12 Liverpool Airport Consignment Received At Transit Point
 
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