MaxUpgrades - check your heatsinks carefully
Hi all,
I don't know if my purchase was unusual, but I purchased the 4GB kit (2x2GB) last week. I spoke with Syed from MaxUpgrade and his service was excellent. He was very nice on the phone and shipped the items out that same day. The heatsinks arrived last Thursday at the same time as my new 2.66 Mac Pro. This is a brief rundown of the problems that I have encountered so far.
I immediately installed the ram and fired up the machine. Within a couple of minutes, I noticed ECC errors on both of the MaxUpgrade chips in the System Profiler. I started a Rember session as well as the Photoshop test from RetouchArtists.com. Both of the MU modules started throwing DOZENS of ECC errors (which was odd because Syed said that he tests them before shipping). I had placed the ram in the top slot and the Apple ram in the bottom slot, since I had heard that the top slot runs cooler. After the test, I turned the machine off and switched the MU ram to the bottom. I ran the tests again and still received multiple ECC errors on both chips. I heat cycled the machine several times thinking that the thermal tape might need time to set. Over the weekend one of the modules eventually stopped throwing errors but the other module continues to have errors.
I used my infrared thermometer on Friday and found that the left side of the MU modules was over 160F (the right side was about 100F) while the Apple modules were around 140F on the left side (the CPUs never went over 45C according to the monitor).
On Friday I sent Syed a message stating that the modules were throwing ECC errors and were defective. On Monday, I pulled the modules out and looked at them carefully. If you look closely, one of the heatsinks has been machined incorrectly. If you hold the module with the pins facing you, one of the heatsinks is clearly shorter on the left side. You can actually see a gap between the memory and the heatsink on that side. If the heatsink isn't touching the memory chips this would absolutely cause the memory to overheat. If you look down the module the left side is about 1/16th of an inch off. The heatsinks should be absolutely flat. A good manufacturing process would have never let a heatsink out as warped as this one. With a quality heatsink, you should be able to use thermal paste instead of needing thick thermal tape to seal the gaps.
I sent him another email on Monday letting him know what I found and asking for an immediate exchange. Even though Syed promised he would get back to me yesterday or today, as of tonight (Wed), I still have not received an email from Syed saying that I will receive an exchange or an indication as to when I will receive it. One of my modules has thrown 133 ECC errors in the last few hours while the machine was simply idling. I am also getting random kernel panics, which is very annoying. This is my work machine and I don't have time for this...
If I don't hear something tomorrow, I will insist upon a refund and I will order from TransInternational.
FYI, If you click on the link from
http://www.xlr8yourmac.com to the TransInternational ram, the price is the same as MaxUpgrade.
Best of luck to all and carefully check your heatsinks to ensure they are flat. I will let everyone know what happens.
Later,
Mark