Humane Tells Customers to Stop Using AI Pin's Charge Case Due to Fire Risk

[MacRumors]

Customers who bought the $700 AI Pin from Humane should stop using the Charge Case Accessory that came with the device, Humane said in emails that went out today. The email, which was shared by The Verge, says the charging case "may pose a fire safety risk."

Humane claims that it is contacting customers "out of an abundance of caution." After a report of a charging issue, Humane says that it looked into the Charge Case and found a quality issue with the battery cell. A third-party vendor supplied the cell, and Humane said that it is no longer working with that supplier.

Humane is working to find a new battery vendor, and the company says the problem is limited to the Charge Case. The AI Pin, Battery Boosters, and Charge Pad are not impacted, so the device can still be charged.

Customers should stop using and charging the Charge Case Accessory "immediately." Humane is not issuing a recall or refunding customers, but it will be providing customers with two months of the Humane subscription for free.

The AI Pin, which launched in November, is a standalone device that was designed specifically for AI. It attaches to a clothing item using a magnetic battery system, and it responds to questions and queries. There is a "laser ink display" that is able to project information onto the user's hand, and a built-in camera.

Humane's AI Pin did not fare well in reviews, and it was widely criticized for its poor performance.

Article Link: Humane Tells Customers to Stop Using AI Pin's Charge Case Due to Fire Risk

 

[TracerAnalog]

😂🤣 I lost it at ‘no recall, but two months free service’

 

[DMG35]

This device was D.O.A. before it ever shipped out. It's the very definition of a device that doesn't do anything that isn't already being done, with something you already have.

 

[gadgetfreak98]

Hardware is hard.

 

[Rychiar]

can this get more embarrassing

 

[gsurf123]

"Abundance of caution" is overused to the point it is a meaningless excuse.

 

[antiprotest]

Everybody thought it was a bad idea except them.

 

[turbineseaplane]

Fire risk?

“That’s hot”
-P Hilton

 

[Alexndar]

There ARE apps for that..

 

[Darren.h]

AI Pin? just a device that connects to a server farm. A glorified Amazon Echo.

That catches fire. Lovely. I want one.

 

[bodhisattva]

😂🤣 I lost it at ‘no recall, but two months free service’

Agree. What sort of consolation is 2 months of free service when after that two months you still don't have a charging case. Or rather, you do, and you can use in the event you are stranded and need to make a fire for warmth. The audacity of a company to ask to stop using immediately, alert of a fire risk, but then say "but we will not be recalling nor fixing. But you can enjoy a couple months on us!!!" Pathetic

 

[6787872]

the kind of person who buys this is the same kind of person who buys a cybertruck lmao

 

[no_idea]

What an utter dumpster fire this thing has been

 

[phenste]

this product is a ****ing joke. sorry to say the same thing everyone else is already gonna say (and some have already said)—there’s no nuance to it or anything. this is just…beyond sad.

 

[anthogag]

This device is such a Star Trek ripoff. 🔥🔥Burn baby burn 🔥🔥

 

[hieranonymous]

This is the beginning of the end. The company will be sold for scrap. They don’t even own the AI that powers their device. They had one job: create a useful piece of hardware. Instead they built an expensive, low-performing fire hazard.

 

[purplerainpurplerain]

My million GPU guzzling chatbot recommends HumaneAIpin company should shut down.

 

[bayportbob]

Agree. What sort of consolation is 2 months of free service when after that two months you still don't have a charging case. Or rather, you do, and you can use in the event you are stranded and need to make a fire for warmth. The audacity of a company to ask to stop using immediately, alert of a fire risk, but then say "but we will not be recalling nor fixing. But you can enjoy a couple months on us!!!" Pathetic

they get a J.D. Power A+ rating for this...

 

[poematik13]

total scam product. the only winner in the AI bubble is NVDA

 

[jlc1978]

No refund? That’s inhumane…

 

[ApplesAreSweet&Sour]

I never expected the rabbit R1 or the Humane AI Pin to deliver entirely on their promises.

But seeing how downright terrible they both are, and largely sold on lies and misleading buyers, my sentiment of "if it's too good to be true then it's probably terrible" keeps proving itself true, over and over again.

Conversely, I guess that's what makes Apple such a success -Most promises of new features and specs are iterative and boring. But Apple very rarely fails to deliver entirely, and only occasionally mess up completely.

And on that note, I hope Apple's WWDC iOS 18 announcements will be exactly as safe and predictable as Gurman is suggesting.

I don't want tomorrow's innovations if it overheats and catches fire -Shred it and throw it in the dumpster!

 

[purplerainpurplerain]

total scam product. the only winner in the AI bubble is NVDA

It’s the Dotcon Bubble Part 5

 

[Geoffb9]

Who would buy this kind of a product. It just doesn’t make any sense when everyone has a smartphone.

 

[Shin-Ra]

They’ve got Spotify Car Thing beat for soonest e-waste.

 

[firewire9000]

Probably the 10 people that bought it will be very disappointed. Sorry for them.