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I Hate One of the Geniuses at the Apple Store

miles01110 said:
14 years is middle school. You don't need a cell phone in Middle School. If you're hanging out with your friends, do you need your cell phone to communicate? You could just "talk" to them, unless that has gone out of style. Furthermore there's almost a 100% chance he didn't pay for it and doesn't pay for the plan, further delegitimizing his complaints. Anyways, you're right- I shouldn't simply pass judgement.

In regard to the actual problem: I have a very hard time imagining "cracks on the backing." The back of the unit is made of anodized aluminum, isn't it? Or is it black plastic now? Aluminum doesn't crack, and plastic only cracks under direct force suggesting user damage i.e. not covered under AppleCare (which the OP doesn't have, apparently). The edges might be a different story, but over flat surfaces random cracks due to material defects are extremely rare. The phone still functions, so what is there to complain about other than aesthetics? If it's in a case you won't see the scratches in the first place.

Several times I've taken my macs into Apple Stores to see Geniuses- I've always found them to be helpful and courteous. Of course maybe the X factor is that I'm in my late 20s... and I had actual problems I couldn't solve myself or simply ignore due to triviality.
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In eighth grade you turn 14 and in ninth grade you turn 15.

It's plastic, the housing cracked under no pressure, I'm assuming since I think I've previously seen him mention this the cracks have been there for awhile so he may have just got the chance to go into the Apple Store.
 
Either the geniuses are far too lenient, replacing items that are out of warranty or are the fault of the user, or are complete pricks trying to blame defects on the user.

Apple needs to tighten up on their geniuses, make them firm but fair. They would save a lot of cash and then hopefully pass some of that onto the consumer.
 
ZAK248313 said:
Potentially fatal? haha, you realise that none of this actualy happened didn't you?
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You may want to reread what was actually typed before you jump to defend Dmac77's puerile outburst.

Dmac77 wrote "I want the genius I dealt with to get in a car wreck tonight", to which I responded "you want..." - I was well aware that the wished for car accident didn't actually occur.


ZAK248313 said:
Sounded like a pretty tongue in cheek comment to me- I found it more funny that you actually took it as seriously as you did.
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Well excuse me if I don't find wishing someone to be in a car accident as being "funny" or "tongue in cheek".
 
It's a shame they did not replace it, but I'm going to go with the idea that the attitude displayed here is the same attitude displayed in the store the moment he was told "no". Aside from verbally wishing an accident on the guy that is.

I find it to be utter BS that someone would resort to wishing ill-will on someone who clearly doesn't make the rules. I find it sad that you have people defending the OP for his statements.
 
miles01110 said:
Looks like a scratch made by a coin to me, could be just the picture though.
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THAT is is the problem he wants Apple to replace his phone over?! :eek: Why do you think Apple owes you a free repair or replacement because of that damage? Do you think there was a problem with Apple's manufacturing that managed to make your iphone's case spontaneously degrade in such a way that makes the damage look EXACTLY as if some external object had gouged a mark in it, and that this magical manufacturing defect was also magically only present in your iphone's case and no one else's? :rolleyes:
 
miles01110 said:
Looks like a scratch made by a coin to me, could be just the picture though.
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It actually does look like that; the marks to the left of the crack/gouge look as though something has scuffed it before actually doing the real, deep damage. I wonder if maybe something got caught in the case and worked against the phone to damage it (and maybe went unnoticed when you took the phone out to clean it) because surely that couldn't be a manufacturing defect?
 
You guys need to search the forum more. There are numerous threads about the housing on the IPhone 3G cracking so he has a legitimate complaint. Even mine is cracked but I am not bothered by it. I wouldn't want a replacement but rather the back replaced.
 
BoyBach said:
You may want to reread what was actually typed before you jump to defend Dmac77's puerile outburst.

Dmac77 wrote

You may want to reread what was actually typed before you jump to defend Dmac77's puerile outburst.

Dmac77 wrote "I want the genius I dealt with to get in a car wreck tonight", to which I responded "you want..." - I was well aware that the wished for car accident didn't actually occur.

"I want the genius I dealt with to get in a car wreck tonight", to which I responded "you want..." - I was well aware that the wished for car accident didn't actually occur.

Well excuse me if I don't find wishing someone to be in a car accident as being "funny" or "tongue in cheek".
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Sheesh- lighten up dude... :rolleyes:

And dont put words in my mouth- I never said the word "funny".
 
I can't stand them either. They are the embodiment of why some people dislike Apple users--they are arrogant and act like they know everything, and talk down to you. And not only that, but I've often heard them tell customers totally ridiculous things.
 
daflake said:
You guys need to search the forum more. There are numerous threads about the housing on the IPhone 3G cracking so he has a legitimate complaint. Even mine is cracked but I am not bothered by it. I wouldn't want a replacement but rather the back replaced.
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Have you looked at the picture the OP posted in a different thread? It's not a manufacturing or structural defect. It's not a "crack". It's a deep scratch.
 
I turned 16 at the end of December and bought an iPhone shortly before that. I pay some of the bill, but not all.

I thoroughly enjoy my iPhone, even though due to both service provider and technical issues (lying and deceit on the part of the people who sold me the iPhone, and noise from my headphones), I'm now on my third iPhone. When I went to the Apple Store to have that second one replaced, they were out of stock and the Genius wanted me to wait 10-14 business days for a new one. Was I peeved? Sure. Was I disappointed? Sure. But I don't by any means hate the Genius. He was ultimately apologetic, and in my opinion that's what matters. There are other methods of getting a replacement (I ended up having Rogers Wireless send me a replacement). I had to wait a few days, but I was thankful that the Apple Store was so good to me to offer me a free replacement when apple originally wanted $30. You really do have to take the good with the bad - Apple Store employees can't help it if their policies limit how they can replace it, or even if the Apple Store employees think it's not worth replacing. You have to understand that everyone's response will be slightly different. Call Apple and have them send you a new one.

In any event, unlike others, I have no issue with you being 14 and having an iPhone. I think that the more people who get involved in Apple and enjoy the Mac and iPhone community, the better. This community is such a great place to be in and involved with, and anybody, regardless of age, can contribute a lot.

-Tom

PS: The little car wreck thing took it too far. Avoid that in the future.
 
Dmac77 said:
Go I hate the dang "Geniuses"!!!

I went to the Apple store today, to see if they could replace my iPhone 3G that has two cracks on it. And they told me that I had gouged it with my keys (I don't even have keys, I'm 14), and after I told them that, they said that dust in my case gouged it (I clean the phone twice a day), then they said that cracks only happen in the . So now I have a $300 phone with cracks on the backing. The genius treated me like a total idiot, and talked down to me like I'm a retard. I just sent an email to whoever reads the mail at steve@mac.com, and hopefully I'll get this resolved.

Anyone else here have problems with "Geniuses' that are total jerks?

Don
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It must be an age thing. I'm 17 and when ever I go to an apple store with a question/problem, they always treat me like **** turning the problem back on me.

Now I just call AppleCare before going to the store. :mad:
 
jpk32092 said:
It must be an age thing. I'm 17 and when ever I go to an apple store with a question/problem, they always treat me like **** turning the problem back on me.

Now I just call AppleCare before going to the store. :mad:
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Exactly.

To those of you who say that I had an attitude with the genius, or that damage is user inflicted you are wrong. I walked into the Apple Store, and the genius looked at it. First he said that cracks are not a known issue. I refereed him the the 49 page thread on MacRumors. Then he said that it was a gouge made by coins or keys, which isn't possible, because the phone only comes out of the case to get cleaned, and I clean it twice a day (and I'm not cleaning the phone with a key, or with a coin). After I told him that, he told me that dust caused the "gouge", which is implausible because I clean the phone twice a day, plus the "gouge" is 1.5 mm deep, dust can't do that in less then 24 hours.

I shouldn't have wished the "Genius" harm (it was extremely childish), but I was and still am extremely ticked, because I've dealt with this genius before and he always gives me problems (the same genius that accused me of putting a cigarette in my iMac, because my iMac started to spew smoke out of the vents when it was turned on). What angered me even more, is that he authorized a replacement for an iPhone with a cracked screen, while he was telling me that my issue is not covered.

I'm thinking of calling AppleCare tomorrow, to see if they can do anything for me.

The picture I posted in the other thread over-exposed (I think:confused:, I'm not sure of the proper term) the crack. I took another picture that actually show what the crack looks like. There's also a hairline crack up by the headphone port, which the genius dismissed as a scratch.

Don
iPhone crack 2 (volume rocer:vibrate switch).jpgiPhone crack 3 (headphone port).jpg
 
Dmac77 said:
Then he said that it was a gouge made by coins or keys, which isn't possible, because the phone only comes out of the case to get cleaned, and I clean it twice a day (and I'm not cleaning the phone with a key, or with a coin).
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Sure it's "possible." Just because you clean it twice a day (why?) doesn't mean stuff can't get in the case.

After I told him that, he told me that dust caused the "gouge", which is implausible because I clean the phone twice a day, plus the "gouge" is 1.5 mm deep, dust can't do that in less then 24 hours.
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Well by the standard definition of "dust" I don't think anything that small could cause a gouge 1.5 mm deep. That doesn't mean something else can't cause something of that depth (how accurate is that, by the way? How did you measure it?). And it only takes a second to cause a scratch, so your 24-hour argument doesn't really apply.

I shouldn't have wished the "Genius" harm (it was extremely childish), but I was and still am extremely ticked, because I've dealt with this genius before and he always gives me problems (the same genius that accused me of putting a cigarette in my iMac, because my iMac started to spew smoke out of the vents when it was turned on). What angered me even more, is that he authorized a replacement for an iPhone with a cracked screen, while he was telling me that my issue is not covered.
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Go into the store with your father, or have your father take it in for you.
 
I'm afraid I'm going to back the Genius on this one.

From the pictures, it doesn't look like a manufacturing defect. Phones accumulate scratches and so forth in their life-time, that's just how it is. Mine has them and I baby the thing.

Sure the phone isn't pristine anymore, but it still works.
 
daflake said:
I'm going to guess, and it is a wild one, that your attitude is what got you tossed out. Bit of advice for you at 14....

You can attract more flies with honey.

Frankly I wouldn't want to help you either with that attitude.
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dude hes just venting leave him alone id do the same thing if i were him. its a forum for a reason to tell people things about APPLE haha

genius's are mentally retarded lol. i went to replace my atv remote like 20 days after getting it quote"um im not sure but do you have a recite(idk how to spell) um no i dont well i guess we can replace it maybe not sure" the guy was retarded i know more than most of those so called geniuss'
 
I love how the OP said that he couldn't anywhere with the scratch/gouges in his iPhone... then he gets flamed for being 14.

MacSociology said:
ironspyder: Could you please write that in English please? It's difficult to understand what you're trying to tell us.
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At least it's not as bad as some of those people that use chat speak.
 
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