Speak to a senior advisor for Apple and let them know this continues to be an issue.
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iCloud tabs not syncing
- Thread starter Morac
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I'm still having the same issue where everything is updated for the morning, and works for a couple of page visits. But more than that, and tabs disappear from some devices and stop updating for others. So annoying.
Sorry some folks are having issues. I feel a little guilty (not really) that mine is going great, among iPhone Xs, 3rd gen iPad Pro, and 2020 MBA.
Yes, a reinstall (not from backup) on all devices. The issue isn't any special configuration or obscure software glitch specific to one or two users. If it was, this thread wouldn't exist.Everything is working perfectly for me. Has anyone tried a new MacOS install? This tends to fix any problems I have (haven't had any in years)
I did this today. None of the steps fixed the issue. I’m going to speak to someone on Friday.
I also haven't had a problem for a long time. The only thing is that sometimes the update is late, but it all works.
iCloud tabs don't sync most of the time between my iPhone (iOS 14.4) and my Macbooks (macOS 10.15.7 and 10.14.6). When they do, they show tabs as "open" when they've been closed for days. 🙃
Devices: iPhone 11 and iPad Pro 11” (2018). I don’t have a Mac.
Mine started working again around 13th/14th January. On the 24th January it stopped working, with tabs being out of sync. The 25th January, and since, they’re back to working with no issues for me.
At the time, the iPhone was on 14.3 and iPad on 14.2, and had been for a good while. They just started working again out of the blue - no software update and no changes to any settings.
Both devices are now on 14.4 and, as I say, it’s still working.
Mine started working again around 13th/14th January. On the 24th January it stopped working, with tabs being out of sync. The 25th January, and since, they’re back to working with no issues for me.
At the time, the iPhone was on 14.3 and iPad on 14.2, and had been for a good while. They just started working again out of the blue - no software update and no changes to any settings.
Both devices are now on 14.4 and, as I say, it’s still working.
Yeah, there's definitely still something off about the feature. I hope it keeps working for people who have it working, but they should be prepared for the possibility that it will suddenly break. It's not working for me and hasn't for months.
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I have this issue across a 12 Pro Max, an Xr (forgot this one since it doesn’t get used), an iPad Pro 2018 and an M1 MBA, however it’s limited to the tabs from the Mac. They seem to be just piling up despite being closed both on the Mac and on the other device lists. I’ve got iOS 14.5 on the three devices, but not beta on the Mac, however this issue existed before the 14.5 beta install.
I talked to a senior advisor yesterday. Apple collected a lot of logging data from my iMac and I uploaded it to their server. A developer will review the information and I have a follow up appointment next Friday. Also, my iCloud account was placed in an "escalated" state that allows some info to be reviewed by Apple. The advisor mentioned that their system was reporting no tabs open, even as we were both looking at them through screen sharing.
Interesting. I opened a case with a senior advisor weeks ago, and was never told my iCloud account was placed in such a state. Neither did they mention whether they were able to see any tabs open on their end. I wonder why the experiences with their support is so inconsistent and haphazard? Anyways, please do keep us informed as the situation progresses!
The advisor had to read me the terms, which I accepted. Also, she had access to some documents regarding what steps to test for this specific issue, but one of the documents didn't seem to want to load.
I very rarely contact Apple support; and when I do, it's almost always for a hardware issue. Usually I'd wait for a software update to fix the issue. In this case, it's persisted through a number of updates and I thought I'd give it a try.
I called a senior support advisor today and asked about why my iCloud was never placed in an "escalated" state. I was told that it was because it was deemed unnecessary, owing to the fact that the engineers say they have everything they need about this case. Needless to say, these mixed messages do not exactly inspire confidence.
Your feelings reverberate across.
Moreover, the persistence of this issue for many users is in itself sufficient to shake confidence.
I had old tabs showing up back in December but starting end of December, they all disappeared and still not back. Been working with a Sr Advisor on multiple unrelated things and today she started a new case for tabs. She looked up my history and saw the last change to my tabs was back in Sept and that there are 22 tabs open in that recored. I tried using CloudyTabs and nothing showed up at all. Will update here if they figure something out! M1 MBA, two AW6, iPhone 12 Pro, iPadPro. All on most up to date software (not beta).
and that there are 22 tabs open in that recored. I tried using CloudyTabs and nothing showed up at all. Will update here if they figure something out! M1 MBA, two AW6, iPhone 12 Pro, iPadPro. All on most up to date software (not beta).Perhaps there's no purpose in collecting the data from everyone. I imagine that they're looking for information to include in an iCloud or iOS/macOS update, rather than individual fix for my iCloud account.
Surely there isn't a purpose to collecting data from everyone. No doubt about that. But what gives me pause is that I opened my case well before you did and was never asked to provide data, despite it being literally the same issue. I highly doubt whom they ask is a matter of drawing names from a hat. I suspect it's that some Tier II support staff are on the ball and know their job, while some are not or just don't really care.
Mine finally started working again as far as I can tell over the last few weeks. Fingers crossed. Hope everyone still having trouble gets this resolved soon.
You said you had a follow-on appointment scheduled for a couple of days ago. Did that take place? Is there any news to report?
This doesn't affect iOS 14 only. Apparently it's more on their cloudy side of things.
I have a 2009-iMac on High Sierra, a first-gen iPad Air on iOS 12 and I've just borrowed a first-gen iPad mini on iOS 9.
The issue is definitely there.
I even restored the iPad mini and set it up as a new device. But it's not downloading any bookmarks at all, even if it syncs the browsing history across the other devices, lol.
I have a 2009-iMac on High Sierra, a first-gen iPad Air on iOS 12 and I've just borrowed a first-gen iPad mini on iOS 9.
The issue is definitely there.
I even restored the iPad mini and set it up as a new device. But it's not downloading any bookmarks at all, even if it syncs the browsing history across the other devices, lol.
Can you describe the issue? Is it what others have described, including me, where tabs sporadically appear and disappear (esp on a Mac, when you try to "x" out an open tab), with tabs often appearing only hours after they've been closed out on another device?
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I just don't get for how some, it works perfectly fine and others, it hasn't worked in a long time. For example, it hadn't worked in a long time for me, then it started working and is instantaneous whether I access iCloud tabs on Big Sur or vice versa.