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iGary's Fracking Trouble With Apple Part 1,252™

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Awesome news, Gary! Hope it arrives soon and without incident.

Might want to keep the old one for a week or two before sending it back, though.;)
 
finally

Great news iGary.

I have been reading and following this thread for the last week and I can say that the outcome is making me smile from ear to ear.(meaning, like this :D )
It must have felt so good when that guy called and offered a new Quad as a replacement. "Hahah. I am on top again, finally."

I think it is so cool of apple that there are still some people high up there that actually listen to one single customers problems and most of all that they can get things done.
 
[Eddie Murphy voice]Get the f**k outta here![/Eddie Murphy voice]

no kidding? seriously?

Wow, that's truly amazing. I'm so glad it worked out for you. Especially since your so invested into your job with that thing.

You're so calm...have you done any whoopees or anything?

EDIT: I had to go back and check for white text.
 
EDIT: I had to go back and check for white text.[/QUOTE]

Yeah I did the same thing!!
I read it like three times.
 
belair said:
I think it is so cool of apple that there are still some people high up there that actually listen to one single customers problems and most of all that they can get things done.
Click to expand...

On the other hand, I think that it is so UNCOOL that there are people working for apple that basically told iGary that he can wait for weeks on end for issues that are obviously out of his own control.

I understand that Apple is in the business of making money and that they need to make sure that everybody that complains doesnt just get a complete replacement, but iGary's troubles definitely got to the point of ridiculousness. If I worked at the Apple retail store that he went to with the problems I would have been trying my hardest to get a replacement system for him ASAP just so that I didn't have to deal with him anymore, and of course to make him happy.

Sorry for the rant!

Awesome to hear about the replacement quad iGary, best wishes for the system performing well for you!
 
Well it should come as no surprise that they gave him a Quad. He bought a top of the line at the time Dual 2.7. Since they still have the 2.0 and 2.3 DualCore as the low and midrange PMs, the Quad is the only choice they have to give him.
 
I wonder if this was from your email, or the engineer who never called back actually begged for it to be resolved this way, or what..
 
whooleytoo said:
Oh, a Quad core? I heard they're really flaky..

..runs off and hides in a bunker, very, very far away!:p
Click to expand...

Congrats Gary. A replacement is the best solution. Now just don't drop it as you take it out of the box or anything ;).
 
I hope everything works out for you. I'm sorry you are having all these problems.
Be Well,
John
 
Yes, yes, yes!!!!!. I'm just so happy for you!

I'm sure everybody here will have all their fingers and toes crossed that everything goes alright with the Quad.

I think this news should have made the main page.
 
I just read this thread, and for a while I was losing my faith in Apple, but they pulled through in the end.

I wonder if you had've complained a bit to the guy who offered you the Quad if he would have let you talk to Jobs. I would've at least asked. But then again, I'm sure The Steve is too busy thinking of ways to astound us all at WWDC.

I'd probably die if I got a phone call and it was Jobs.

Maybe iGary should write a book about all of his incidents.
 
So you don't need this?

Bugger, my boss is gonna kill me.....
Dump%20truck%20is%20assembled.JPG
 
Awesome, iGary!!! Apple came through, that is really awesome.

I am going to go meditate now and try to get rid of this dark energy.:D
 
It's a good thing I did write, because here is what the ******* that never got back to me finally wrote:

I did in fact hear back from Engineering about your system, and they indicated to me that the issue appears to be software related based on the log file information and the fact that the RAM inside the unit has been replaced to no avail.
Click to expand...

He goes on to apologize for taking so long (probably because someone from Steve's office widened his ass to a size 13EE).
 
I'm late to the party but would like to say hell freaking yeah! It's about time things started going your way. You have been through an awful lot and steadfastly remained a loyal customer. Hopefully this machine will serve you well. I'm glad Apple did the right thing.
 
You know what this means don't you? Intel PowerMacs next Tuesday! :p Kidding. I think. Anyway, that's great to hear man. Hopefully it all works out for you. I hear those Quads are amazing. Kinda one of those "clouds with a silver lining" thingies.

TimeWarner upgraded my cable to the premium services for the same price as regular after I complained about the issues I had with them getting setup at my new apartment, but I think you still win.
 
Calling my shot here.... Fedex is going to pull the iGary special butt crack of dawn wake up door knock with your QUAD. ;) I just know it, it is the only fitting end to this... :D
 
you should have asked to speak to jobs directly.... at least get a personalized autograph or something....
but at least you got a the issue fixed (hopefully)
 
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