Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

AlphaGuitarist

macrumors 65816
Nov 12, 2014
1,114
1,523
Over the past few years, I've had 4 personal iPhones (6, 6s Plus, X, 11 Pro) and 4 work iPhones (4s, 6, 6s, 7). None of them had any defects. According to this thread, the majority of iPhones are defective and it's next to impossible to find one without defects. Am I just not micro-analyzing my phones closely enough?
 

bodonnell202

macrumors 68030
Jan 5, 2016
2,634
3,485
Calgary, Alberta, Canada
I find this so bizarre - stories like this are so different from my experience of Apple's quality. I've had 7 new iPhones in my life (3GS, 4s, 5c, 6s, 8 and now 11) and have never noticed a defect with any of them. As far as warranty service goes I had the battery in my 6s replaced under warranty (random shut downs) and that's it - all other worked great for the period I had them (aside from some buggy iOS releases.. but that's a different story). Maybe I'm just not as picky as some folks...
 

Harthag

macrumors 68020
Jun 20, 2009
2,018
2,573
U.S.
Sounds like a rough life. My song cassette player in the 90’s has all kinds of issues. Ruined my life.... ya not really. Life is too short to care about things that don’t matter. Stop losing money over something that doesn’t actually change the way you use your phone. A spec of dust in the lens... sure. Part of the sticking up on one edge.... sure. Weird color blotches in the screen... sure. But nitpicking about things that don’t really matter won’t improve your life. Who micro analyzes things besides artist and people thar are meticulou? I get being ocd. I won’t let anyone touch my projects because I like it done my way but with tech little things that nobody will notice but you is a little hard for me to understand.
i did return my iPhone 5 slate because those edges chipped by looking at it. But that was a design flaw.

I understand some of OP's points in this thread, but the situation is insane and beyond ridiculous I agree.

The only issues that cause me to return are terribly uneven color (1st Pro Max) and dead pixels (2nd Pro Max). Those I would consider to be real defects. I look at white backgrounds / documents for work and noticed the black spot instantly. I lost $50 by selling the 11 that I didn't want, is what it is and lesson learned.
 

cp1160

macrumors regular
Feb 20, 2007
150
136
Rather than be snarky, have you thought about trying a different color case? Every one you returned was gold....so bend a little and try something else. Our two near the same but different color versions of the phone have none of these issues.

Thinking about that definition of insanity.....
 
Last edited:

bamorris2

macrumors newbie
Nov 6, 2014
17
8
I exchanged my XS probably 5-7 times. Not because of lint or debris, but because of panic kernels. Kept happening over and over again. Tried setting up each phone as new (not restored from backup), as well as replacement phones from other Apple locations (trying to get different batches). Nothing worked. The store manager said he would continue to exchange if I wanted, but said if I just wanted to wait until the new models (11) came out, he would compensate me for my troubles when I upgraded. I didn’t ask for this or even complain. Just so happened that the store was very busy one day and the store manager was on the floor assisting customers along with his staff.

I got a new 11Pro about a month ago. The store manager gave me Apple trade-in value ($500) plus another 50%. Ended up being a good deal, but at the expense of an unpleasant XS experience for the better part of a year. 11Pro has been flawless.
 
  • Like
Reactions: Tsepz

FlyingDutch

macrumors 65816
Aug 21, 2019
1,463
1,294
Eindhoven (NL)
Over the past few years, I've had 4 personal iPhones (6, 6s Plus, X, 11 Pro) and 4 work iPhones (4s, 6, 6s, 7). None of them had any defects. According to this thread, the majority of iPhones are defective and it's next to impossible to find one without defects. Am I just not micro-analyzing my phones closely enough?
I'm quite sure the OP could find a defect on ANY of your "perfect" products. ?

Im with you: perfection doesn't exist, and I'm not going to micro-analyze any product I buy.
[automerge]1574844416[/automerge]
I exchanged my XS probably 5-7 times. Not because of lint or debris, but because of panic kernels. Kept happening over and over again. Tried setting up each phone as new (not restored from backup), as well as replacement phones from other Apple locations (trying to get different batches). Nothing worked. The store manager said he would continue to exchange if I wanted, but said if I just wanted to wait until the new models (11) came out, he would compensate me for my troubles when I upgraded. I didn’t ask for this or even complain. Just so happened that the store was very busy one day and the store manager was on the floor assisting customers along with his staff.

I got a new 11Pro about a month ago. The store manager gave me Apple trade-in value ($500) plus another 50%. Ended up being a good deal, but at the expense of an unpleasant XS experience for the better part of a year. 11Pro has been flawless.
even this is statistically almost impossible.
7 iPhone XS IN A ROW being defective ? It is clearly impossible...

It must be something you did.
Happy to hear that it is not happening with the 11 Pro.
 

cappo3

macrumors regular
Dec 3, 2014
207
66
I had bad build quality on my first iPhone, the 3G (the screen wanted to pop off at one corner). I got the phone replaced.
After that I had a perfect 3GS, a perfect 4, a perfect 4S. I skipped the whole 5 series and got a 6, which was pretty much perfect as well.
After that I got the X, which was really badly built. The edges of the screen were irregular and sharp, the glass back was somehow lightly askew and had a gap to the steel frame around 2/3 of its edge. I kept it, because I couldn't be bothered to exchange it.
Now I have an 11 pro, which seems to be perfect... But I don't really look at it that much.

I guess some series are more defect-prone than others!
 

Bethanie21

macrumors 6502a
Aug 19, 2015
738
934
I exchanged my XS probably 5-7 times. Not because of lint or debris, but because of panic kernels. Kept happening over and over again. Tried setting up each phone as new (not restored from backup), as well as replacement phones from other Apple locations (trying to get different batches). Nothing worked. The store manager said he would continue to exchange if I wanted, but said if I just wanted to wait until the new models (11) came out, he would compensate me for my troubles when I upgraded. I didn’t ask for this or even complain. Just so happened that the store was very busy one day and the store manager was on the floor assisting customers along with his staff.

I got a new 11Pro about a month ago. The store manager gave me Apple trade-in value ($500) plus another 50%. Ended up being a good deal, but at the expense of an unpleasant XS experience for the better part of a year. 11Pro has been flawless.

Sorry, but what’s a panic kernel?
[automerge]1574850486[/automerge]
I had bad build quality on my first iPhone, the 3G (the screen wanted to pop off at one corner). I got the phone replaced.
After that I had a perfect 3GS, a perfect 4, a perfect 4S. I skipped the whole 5 series and got a 6, which was pretty much perfect as well.
After that I got the X, which was really badly built. The edges of the screen were irregular and sharp, the glass back was somehow lightly askew and had a gap to the steel frame around 2/3 of its edge. I kept it, because I couldn't be bothered to exchange it.
Now I have an 11 pro, which seems to be perfect... But I don't really look at it that much.

I guess some series are more defect-prone than others!

I bought a launch day 8, and that was rather shoddy build quality. You could see the glue between the screen and the aluminium on the side of the phone. In hindsight I should’ve had it replaced, but it didn’t bother me too much at the time. Perhaps there was an issue with the production of the 2017 models?
 

cappo3

macrumors regular
Dec 3, 2014
207
66
I bought a launch day 8, and that was rather shoddy build quality. You could see the glue between the screen and the aluminium on the side of the phone. In hindsight I should’ve had it replaced, but it didn’t bother me too much at the time. Perhaps there was an issue with the production of the 2017 models?
That is possible, yes. I got my X mid-december 2017, so while it probably wasn't the first batch, it was close.
 
  • Like
Reactions: Bethanie21

bamorris2

macrumors newbie
Nov 6, 2014
17
8
even this is statistically almost impossible.
7 iPhone XS IN A ROW being defective ? It is clearly impossible...

It must be something you did.
Happy to hear that it is not happening with the 11 Pro.

Yep definitely something I did. In fact, one of them I installed absolutely no 3rd party apps (only had factory-installed apps) and it started to reset and throw kernel panics within 2 days. So I guess what I did that caused it was browsing the internet on Safari, reading the News, and sending/receiving email with the Mail app. Shame on me! Yeah ok.
 

Tsepz

macrumors 601
Jan 24, 2013
4,889
4,698
Johannesburg, South Africa
I exchanged my XS probably 5-7 times. Not because of lint or debris, but because of panic kernels. Kept happening over and over again. Tried setting up each phone as new (not restored from backup), as well as replacement phones from other Apple locations (trying to get different batches). Nothing worked. The store manager said he would continue to exchange if I wanted, but said if I just wanted to wait until the new models (11) came out, he would compensate me for my troubles when I upgraded. I didn’t ask for this or even complain. Just so happened that the store was very busy one day and the store manager was on the floor assisting customers along with his staff.

I got a new 11Pro about a month ago. The store manager gave me Apple trade-in value ($500) plus another 50%. Ended up being a good deal, but at the expense of an unpleasant XS experience for the better part of a year. 11Pro has been flawless.

That is amazing! At the very least there was finally light at the end of the rather long tunnel.
 
  • Like
Reactions: bamorris2

FlyingDutch

macrumors 65816
Aug 21, 2019
1,463
1,294
Eindhoven (NL)
Yep definitely something I did. In fact, one of them I installed absolutely no 3rd party apps (only had factory-installed apps) and it started to reset and throw kernel panics within 2 days. So I guess what I did that caused it was browsing the internet on Safari, reading the News, and sending/receiving email with the Mail app. Shame on me! Yeah ok.
yes. definitely. It could even be your home...
Kernel Panics on iPhone are NON EXISTENT. One iPhone could be defective, for sure. But two with EXACTLY THE SAME very uncommon issue are statistically impossible. Not to speak about 5...
 
  • Like
Reactions: Never mind

bamorris2

macrumors newbie
Nov 6, 2014
17
8
yes. definitely. It could even be your home...
Kernel Panics on iPhone are NON EXISTENT. One iPhone could be defective, for sure. But two with EXACTLY THE SAME very uncommon issue are statistically impossible. Not to speak about 5...
My home????????? Please enlighten me. How would my home do this to a XS but not an 11Pro?
 

magicMac

macrumors 65816
Apr 13, 2010
1,013
428
UK
not to discredit the findings, Apple's QC has definitely gone down over the years, which is quite ironic considering the price increase - if apple fail to keep up with demand they should either increase the prices or review their manufacturing processes. Although all mass manufactured products are subject to issues here and there, you do pay a premium for Apple stuff...

but man if the OP bought a house in the UK he'd end up in hospital, there is no perfection in house building here due to a sudden surge in building around the country.
 

FlyingDutch

macrumors 65816
Aug 21, 2019
1,463
1,294
Eindhoven (NL)
My home????????? Please enlighten me. How would my home do this to a XS but not an 11Pro?
interfereces... even your electric line... XS and 11 Pro are different, and maybe you were so unlucky your XS was affected by something that fortunately doesn't affect the 11 Pro.
NO WAY, literally , you can find 5 iPhone XS in a row all defective, all affected by "kernel panic" which is a very uncommon issue with iPhone. No way.
 

PanAm-L1011

macrumors 6502a
May 29, 2010
637
534
Republic of California
I find this so bizarre - stories like this are so different from my experience of Apple's quality. I've had 7 new iPhones in my life (3GS, 4s, 5c, 6s, 8 and now 11) and have never noticed a defect with any of them. As far as warranty service goes I had the battery in my 6s replaced under warranty (random shut downs) and that's it - all other worked great for the period I had them (aside from some buggy iOS releases.. but that's a different story). Maybe I'm just not as picky as some folks...

I’ve had the 1, 3G, 3GS, 4, 4s, 5s, 6 Plus, 6S Plus, 7 Plus, 8, X, Xs Max and now the Pro Max. The only one I exchanged was either the 3G or 3GS because the casing cracked, which was a common problem.

I’m sorry, but if you’re going through even 3 phones you are just out of control and looking for flaws. If you’re going to purposely go out of your way to grab a magnifying glass and inspect every little detail, then that’s ridiculous. I’m convinced people are finding flaws that just aren’t there.

Of course, there are going to be times. Like someone else mention - dust on lens, pixel out, etc...but it’s just shocking to hear these stories of people going through 4, 8 and 16 phones. Absurd.
[automerge]1575047588[/automerge]
not to discredit the findings, Apple's QC has definitely gone down over the years, which is quite ironic considering the price increase - if apple fail to keep up with demand they should either increase the prices or review their manufacturing processes. Although all mass manufactured products are subject to issues here and there, you do pay a premium for Apple stuff...

but man if the OP bought a house in the UK he'd end up in hospital, there is no perfection in house building here due to a sudden surge in building around the country.

No the QC hasn’t gone down. It’s like with any product - you’re just going to have lazy workers let things fly by. The big problem is people are purposely trying to find flaws and they are finding flaws that aren’t even there because they are so hell bent on finding something.

During that whole craz about the iPad Pro 2018 bending I was convinced mine was bent because of the craz on here. It wasn’t and it isn’t.

As I said above I’ve had almost every interaction of iPod, and iPod, and Mac laptop computers and I‘ve had two issues - the 3G or 3GS case cracking and my MacBook Pro screen cracked. In both instances Apple took care of it, replacing the phone and fixing the screen for free (eventhough I didn’t have Apple Care and was past two years). No other retailer is going to do that.

It’s not rocket since, with anything - if you want to find something, you will find it.
 
Last edited:
  • Like
Reactions: Bethanie21

bamorris2

macrumors newbie
Nov 6, 2014
17
8
interfereces... even your electric line... XS and 11 Pro are different, and maybe you were so unlucky your XS was affected by something that fortunately doesn't affect the 11 Pro.
NO WAY, literally , you can find 5 iPhone XS in a row all defective, all affected by "kernel panic" which is a very uncommon issue with iPhone. No way.

I can get behind the idea that the issue may have been environmental. But it was not something that I did, as you previously asserted. At least not something that I directly did. At any rate, I’m glad that my 11Pro is not effected. That XS was the only iPhone out of at least 4 generations that I’ve ever had issues with. My 11Pro is the best so far.
 

FlyingDutch

macrumors 65816
Aug 21, 2019
1,463
1,294
Eindhoven (NL)
I can get behind the idea that the issue may have been environmental. But it was not something that I did, as you previously asserted. At least not something that I directly did. At any rate, I’m glad that my 11Pro is not effected. That XS was the only iPhone out of at least 4 generations that I’ve ever had issues with. My 11Pro is the best so far.
For sure it wasn’t something you did!

but it would be interesting to discover what the culprit was...
 

Dayley28

macrumors member
Jan 10, 2019
38
15
Wow and I thought my OCD was bad. The only time I ever remember getting a product replaced/returned, was way back when I had the iPhone 6. The dang thing bent, and that was a design flaw so they replaced it on the spot no questions asked. Also recently I got the 11 Pro in 64gb but that was a huge mistake as I literally didn’t have enough space so I returned and repurchased the same phone but in 256gb instead. Apart from that, the 256gb phone I had, had an issue with the mute switch, where it was loose and sometimes didn’t register a press. I took it to Apple, replaced no questions asked. Apples customer service is amazing, but I think it gets to a point where you just abusing it and this just ruins the experience for everyone else, as if there’s people who open $16,000 dollars worth of phones and still aren’t happy there’s definitely a problem.

inspect anything and your going to find an issue. After my last replacement, which was due to things completely beyond my control, I’ve learned to not examine things under a microscope and obviously if the issue is bad enough I’d notice it without examining the phone.

I thought I was bad with OCD. Holy ****.
 
  • Like
Reactions: BigMcGuire

FlippyGonnaSnap

macrumors regular
Oct 23, 2019
191
117
If it was a $150,000 watch or a $400,000 car then I might be able to sympathise with some of the extreme nitpicking and fussiness in this thread but no, it’s not.

I’m also somebody who can’t help but be obsessed with slight imperfections but this thread and other responses are both absurd and completely unreasonable.

I’m amazed that members of staff at some of these stores haven’t filed a restraining order.


I exchanged my XS probably 5-7 times. Not because of lint or debris, but because of panic kernels. Kept happening over and over again. Tried setting up each phone as new (not restored from backup), as well as replacement phones from other Apple locations (trying to get different batches). Nothing worked. The store manager said he would continue to exchange if I wanted, but said if I just wanted to wait until the new models (11) came out, he would compensate me for my troubles when I upgraded. I didn’t ask for this or even complain. Just so happened that the store was very busy one day and the store manager was on the floor assisting customers along with his staff.

I got a new 11Pro about a month ago. The store manager gave me Apple trade-in value ($500) plus another 50%. Ended up being a good deal, but at the expense of an unpleasant XS experience for the better part of a year. 11Pro has been flawless.

You were certainly doing something if that actually happened.

More chance of winning the lottery.
 

josecuervo888

macrumors member
Jan 8, 2020
77
90
London, England
EDIT: Notice to readers—I understand it’s a hard to believe claim. Note that first, these are exchanges, not returns. Secondly, almost half the exchanges occurred in succession at the store without a complete transaction, I did not travel 16 times back and forth to the store. Thirdly, I have exchanged once at a different store—same issues.

Hey all,

I haven't found many threads relating to iPhone Xs issues, but I thought I'd share my experience and wanted to see if anyone else is having any issues like these, because I want to decide what I should do from here (i.e. keep current iPhone or return, and place an online order).

So basically, as the title says, I am currently in possession of my 16 exchanged iPhone Xs (and apparently my last exchange because they're losing money opening all those phones). Something seems to be wrong with apples manufacturing facility or something. In almost every phone Ive opened up, there has been some sort of strange debris / possibly glue (holding the bezels and watertight seals together) between the bezels, and obviously if you can see that, the metal or seals are separated.

Besides that being present in almost every phone, I have had 2 with dust within the camera lens, 1 with a rattling speaker, quite a few with button issues (mushy and uneven), and many with uneven and almost sharp edges along where the steel meets the glass, and a lot of the iPhones have multiple of these issues combined.

All of the display models I checked at the store had the debris as well, and one phone I opened had an almost pre-peeled and crumpled plastic cover (you know, the plastic that comes on the phone, you use to pull it out of the box then peel it off the phone).

At one point, I opened up about 5 in store at once and all of them had issues, and all the staff involved, including managers, saw it as well. I have never had this experience with an iPhone. They always come perfect and develop some sort of defects or issues later in their life, if any.

My local store is Robina, in QLD, Australia. I was hoping to get some feedback about other users phones, and if they notice anything like the issues I noticed mentioned above, to find out if its just a few stores here in Australia receiving these horribly produced phones (compared to apples own boasted standards obviously), or if this is happening across multiple countries. The current phone I have now is probably the best Ive had, with minor mushy volume down button on the lower half of it, and only a slightly uneven 'edgy' bezel. It's alright, but it's not what apple should be sending out, and nothing like what Ive ever received before from the company. I am just debating though on returning it, and then attempting to order one online, and possibly get it from another location or 'batch' to see if it could be just a bad batch.

(Also, just to note, this has occurred over 2 months of exchanges, besides the 5 or 6 at once in store, starting with the pre-ordered one I received on September 21st)

Anyway, thanks for reading if you took the time, and I appreciate any and all replies.

Kind regards,
PK

EDIT: I appreciate everyones replies thus far, and thank you. I just wanted to post a reminder that, while I do appreciate your wisdom and opinions, I am mainly looking for anyone who might have noticed the same issues I have. I came here for others experiences with their iPhones, and not for plain suggestions and assumptions. I can say, I know what I know, I see what I see, and I would not be here listing a seemingly ridiculous topic if it was made up. It goes without saying that no one except myself and the ones around me have seen this first hand, so its understandable if you can't fathom this a reality. But family, friends, and apple store employees have all agreed upon this. If they didn't, how would I be this many phones in without their approval? Believe it or not, I just want one that works properly out of the box, as it should come according to Apple. If I didn't want that, I'd go to another less reputable company and buy a phone from them, toss it when it completely breaks, and just buy another new one.

EDIT 2: For those of you who can't fathom that the apple store was on board with my iPhone comments, here is at least half of the 16 phones, and for some I don't have receipts because, as I said, a few were opened in the store before making a complete transaction to make sure they were actually up to standard. I feel it would be unreasonable to continually exchange unnecessarily, and as you all are aware, so would Apple. But I have had genuine, visible and noticeable defects witnessed by the staff who have helped me out. I agree that 16 is a ridiculous amount, and I am also amazed, and to be honest, disappointed, that this is the case.

I have just blacked out most of the information except for the date and the end of the serial numbers so at least you can notice there are multiple serial numbers over different days, with some a same day, and a few only a couple days apart.
View attachment 802633 View attachment 802634 View attachment 802635 View attachment 802636 View attachment 802637 View attachment 802638 View attachment 802639 View attachment 802640
16 iPhones... At which point do you give up mate?
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.